Desktop Support Manager

hace 2 semanas


Ciudad de México Millwright Holdings A tiempo completo

**DESKTOP SUPPORT MANAGER**

**RESPONSIBILITIES**:

- Manages and provides front line desktop support for 45-50 remote workers in mixed

MacOS and WinPC environment
- Responsible for assuring users are provided efficient and timely first and second level support
- Ensure Help Desk coverage during normal business hours and on-call support as required

**EXPERIENCE**:

- A minimum of five years’ support services experience in IT Help Desk and/or Desktop
- Experienced in Google Enterprise Workspace, GSuite, MacOS and Microsoft Windows and Office 365 environments.

**SKILLS AND KNOWLEDGE**:

- Experience working in a team-oriented, collaborative environment.
- Excellent customer service, written and oral skills.
- Self-motivated and goal driven, with the ability to multitask and to effectively prioritize and execute tasks in a fast-paced environment.
- Certifications//proven expertise in Google Enterprise and management and support of
- Ability to coordinate multiple tasks, status actions items, respond to changing priorities, and react to short deadlines.
- Creating and maintaining user self-help documentation, technical documentation and procedural documentation.
- Ability to provide a very high level of customer service to team of busy executives is a must.

Pay: $33,896.00 per month

Experiência:

- Soporte técnico: 5 años (Obligatorio)
- Google Enterprise, Workspace, GSuite, MacOS and M. Windows: 1 año (Obligatorio)

Idioma:

- English (Advanced) (Obligatorio)



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