Desktop Support Technician

hace 3 semanas


Ciudad de México Manpower S.A. de C.V A tiempo completo

The Desktop Support Technician is responsible for supporting PC based computers and related equipment for customers and for providing technical expertise, experience and documentation & project coordination as required to install or repair hardware/software and resolve technical problems. 

Essential Duties and Responsibilities: 

• Diagnose and repair hardware and software issues on client PC's and mobile devices using approved methods and processes. 

• Install hardware and software for clients. 

• Complete necessary internal and client related documentation as required on a daily basis. 

• Install/configure/repair network and local printers. 

• Train clients on basic computer knowledge. 

• Communicate and interact with end users and internal staff to resolve IT related issues 

• Interacts with a typically diverse internal and external customers and is required to interpret and communicate complex information 

• Works well in a team environment and independently 

• Accountable for ticket aging 

• Positive and proactive attitude with customer's best interest in mind 

Qualification / Requirements: 

• Intermediate knowledge of PC desktop support. 

• Intermediate knowledge of local and network printer support. 

• Basic knowledge of Networking and Windows based servers. 

• Customer service-related experience. 

• Basic knowledge of ticket-based tracking system. 

Additional Requirements: 

• Excellent verbal and written communication skills. 

• Ability to work with minimal supervision. 

• Strong analytical and problem-solving skills 

• Ability to work some nights and weekends and as required. 

• Must be able to lift 50 pounds. 

Education / Training / Experience: 

Required: 

• Minimum of 2-3 years of experience with Windows 10 and PC re-imaging. 

• Minimum of 2-3 years of experience with PC and laptop hardware. 

  Preferred: 

• Certification in Dell Hardware 

• Certification in HP Hardware

Monday to Friday 8am-5pm :

100% on site: Insurgentes Sur

Sueldo: $30,000 MXN - $35,000 MXN Mensual
Categoría: Tecnologías de la Información - Sistemas
Subcategoría: Soporte técnico
Localidad: México-Ciudad de México
Sector: Servicios
Giro: Servicios de Outsourcing, Head Hunter y Consultoría en R.H. (Servicios)
Tipo de contratación: Tiempo completo
Número de oferta: 18334154

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