Lendsvcs-customer Care Ops Ng-assoc Tl I
hace 1 mes
Job Summary:
The Customer Care Associate Team Lead l is responsible for overseeing performance of Customer Care team by supervising call center operations, resolving escalated issues, reporting to management and coaching and guiding team members to support achievement of department quality and productivity standards
Supervisory Responsibilities:
This job does have supervisory duties
Key Responsibilities:
- Communicates organizational policies and best practices, setting performance goals, monitoring calls and providing constructive feedback
- Develops and mentors team leads by providing advice and direction
- Manages resolution of system and technology errors
- Contributes to continuous improvement initiatives by communicating with key stakeholders and participating in projects
- Guides resolution of escalated calls
- Supports implementation of process and technology changes by gathering training resources, coordinating training programs and distributing project information
- Updates key stakeholders on department production and performance by communicating with clients and managers as appropriate to regularly share pertinent information
- Encourages collaboration with other departments and provides feedback to achieve high productivity and meet service level expectations
Preferred Qualifications:
Education and Experience
- Bachelor’s Degree or equivalent experience
- 2 or more years of related experience
Certificates, Licenses, Registrations
- None
Functional Skills
- Ability to motivate, develop and direct people as they work
- Advanced working knowledge of systems of record and processes and procedures utilized in area of responsibility
- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Ability to motivate, develop and direct people as they work
- Excellent interpersonal skills
- Effective organization and time management skills
- Ability to facilitate discussions and manage and resolve conflict
- Ability to effectively communicate both verbal and written
Integon, a Great Place to Work, provides innovative technology and customer support services to major personal lines insurance providers, including Fortune 100 companies rated A+ (Superior), by A.M. Best, for financial strength.
-
Customer Care Team Lead
hace 4 semanas
Tijuana, México Integon Service Co. A tiempo completoJob Summary: The Customer Care Operations Specialist is responsible for contributing to the leadership of the Customer Care team by mentoring representatives, monitoring and coaching performance, resolving escalated calls and providing advice and guidance to support achievement of department quality and productivity standards Key Responsibilities: - Coach...
-
Ngls Customer Care
hace 1 mes
Tijuana, México Integon Service Co. A tiempo completoJob Summary: The Customer Care Associate ll is responsible for answering high volume inbound calls and providing effective quality customer service regarding property insurance. Support borrowers and contractors by providing detailed information on their insurance, de-escalate calls and process complaints and handle insurance disbursements. Key...
-
Customer Care Coordinator
hace 1 mes
Tijuana, México DYADlaw, P.C. A tiempo completoThe DYADlaw Customer Care Coordinator will be a passionate advocate for Immigration and Immigrant Rights. This position will be responsible for handling incoming and outgoing calls such as monthly check-ins, updates, questions, etc. to all current clients. **Responsibilities** - Handle an established number of customer relationships for the entirety of...
-
Customer Care Inbound
hace 1 mes
Tijuana, Baja California, México Integon Service Co. A tiempo completoJob SummaryThe Customer Care Associate ll is responsible for answering high volume inbound calls and providing effective quality customer service regarding property insurance. Support borrowers and contractors by providing detailed information on their insurance, de-escalate calls and process complaints and handle insurance disbursements.Key...
-
Claims Customer Care Specialist
hace 4 semanas
Tijuana, México Integon Service Co. A tiempo completoJob Summary: The Claims Customer Care Specialist serves as initial contact for reporting the First Notice of Loss (FNOL) when a customer is filing an insurance claim. This role is responsible for gathering loss details, establishing the claim, and guiding the caller to the appropriate party or resource based on their needs and the relevant policy...
-
Customer Care Representative
hace 6 días
Tijuana, México TaskUS A tiempo completo**About TaskUs**:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
-
Customer Care/back Office
hace 4 semanas
Tijuana, México SOLRITE A tiempo completoWe are a Solar Company looking for responsible talent to handle moderate to complex inquiries, Assist various types of customers in an efficient, professional, and accurate manner, and resolve service concerns while documenting customer requests. Monitor the Customer's Solar system to make sure is working properly. **Key Responsibilities**: *Able to work on...
-
Customer Service
hace 7 días
Tijuana, México OLD WORLD DOOR DE MEXICO SA DE CV A tiempo completoProvide high level Customer Service; making sure customer needs are taking care off - Needs to answer each phone call and provide solutions to each customer (advised by general manager and Vice president of company) status, updates, etc. - Follow up on Customer orders, providing efficient information to each order to the team and Customers - Update each...
-
Customer Care Senior Representative
hace 4 semanas
Tijuana, México Integon Service Co. A tiempo completoPrimary Purpose: Responsible for answering high volume inbound calls and providing effective quality customer service in regards to property loans. Support borrowers and agents by providing detailed information on how to service a loan, de-escalate calls and process. Essential Duties and Responsibilities: Following is a summary of the essential functions...
-
Claims-business Coding Ng-assoc Iii
hace 1 semana
Tijuana, México Integon Service Co. A tiempo completoJob Summary: Experienced position in Claim Department support, with responsibility in supporting the various functions of Claims support including but not limited to coding and processing payments, recoveries, transcriptions, escheats and IRS data entry. Key Responsibilities: - Responsible for handling Inbound Subrogation demands and assigning...
-
Web-lead Customer Service Representative
hace 3 días
Tijuana, México Baker Electric Home Energy A tiempo completo**What you'll do**: - Act as the primary contact for web-based Solar and Home Battery digital leads. - Initiate outbound text messages to current and prospective customers in order to generate interest in our products and services. - Record customer information and correspondence details accurately in Salesforce. - Communicate effectively and politely while...
-
Claims Customer Care Specialist
hace 4 semanas
Tijuana, México Integon Service Co. A tiempo completoJob Summary: The Claims FNOL Associate II serves as initial contact for basic claims reporting. This role is responsible for guiding the caller to the appropriate party based on their need and the relevant policy or claim and performing basic clerical duties. Key Responsibilities: - Handles claim files (locates/requests files, files paperwork, reconstructs...
-
Customer Service Specialist
hace 1 mes
Tijuana, México Emprego MX A tiempo completo**Descripción y detalle de las actividades** **Experiência y requisitos** - Requirements: +3 years of Customer Care experienceSales Force - DesirableFlexibility and proactive approachEnglish advancedMS OfficeBachelor's degree - Administration, Public Relations, Trade compliance or equivalent experience. **Organización** - WSA**Giro** -...
-
Bilingual Customer Service Representative
hace 2 semanas
Tijuana, México nice2chat A tiempo completoThe role - Provide Customer Service for a Financial company in the US - Provide solutions to customer problems aligned with the established procedures of the company - Coordinate with the operations team to solve customer issues What we need - Bilingual speaking agent (English and Spanish): Native level - Have great grammar and sentence construction...
-
Customer Service/ Atencion a Clientes
hace 1 mes
Tijuana, México Costura Industrial y Manufactura A tiempo completo**WE ARE LOOKING FOR NEW FACES!** **CUSTOMER SERVICE** We are looking for an experienced Customer Care Manager/Customer Agent to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention...
-
Account Executive
hace 1 mes
Tijuana, México Baja Nearshore A tiempo completo**Who We Are**: When you become part of our team, you contribute to the continuous movement of the global economy. Our organization, recognized as an industry leader, serves as the logistics partner for numerous well-known international brands. With a presence in North America, South America, Asia, and Europe, we specialize in innovative and efficient...
-
Customer Service Agents
hace 1 semana
Tijuana, México CONFIE A tiempo completo**Vacante para la empresa CONFIE en Tijuana, Baja California**: **CUSTOMER SERVICE AGENTS** You can be hired the day after your interview **We offer**: Base salary Superior law benefits Hiring bonus $26,000 Free meals during the first 2 weeks of trainning Career growth opportunities Private health Insurance and preventative health care Availability...
-
Customer Support Contractor
hace 1 mes
Tijuana, México Kontak A tiempo completoAs a contract Customer Support Specialist, you will provide your technical expertise and problem-solving skills to deliver exceptional customer service to the company's clients. This is a 100% remote contract position based in Mexico. Contractors will assist customers across North America. **Tasks** - Ensure the highest levels of customer satisfaction -...
-
Claims Customer Care-team Leader
hace 3 días
Tijuana, México Integon Service Co. A tiempo completoJob Summary: - The Team Leader is responsible for leading a complex and occasionally highly complex claim service process and/or directing the work of typically five to ten nonexempt, customer-facing staff. The individual supports the implementation of complex and occasionally highly complex operational initiatives that enable the achievement of Claim,...
-
Patient Care Service Representative
hace 2 semanas
Tijuana, México Enovis A tiempo completoJob Description:Communicates benefit information to patients, physicians and insurers who provide insurance verification as required. Interprets medical and insurance information for clients. Responsible for case management with patients, physicians and insurers primarily over the telephone. Provides detailed, technically complex information to patients to...