Customer Care Coordinator

hace 3 semanas


Tijuana, México DYADlaw, P.C. A tiempo completo

The DYADlaw Customer Care Coordinator will be a passionate advocate for Immigration and Immigrant Rights. This position will be responsible for handling incoming and outgoing calls such as monthly check-ins, updates, questions, etc. to all current clients.

**Responsibilities**
- Handle an established number of customer relationships for the entirety of their case as the main point of contact
- Coordinate with other team members to ensure tasks and milestones are met for each active case
- Set and manage client expectations throughout the life of their case
- Handle any customer issues and work quickly to resolve them

**Requirements**:

- Must be bilingual - English and Spanish
- Flexibility to work different shifts
- Willingness to participate in training on-the-job
- Excellent listening skills and an empathetic voice and manner
- Dedication to customer satisfaction
- Basic knowledge of computer software and office systems
- Ability to thrive in a fast-paced environment, multitasking while keeping the focus on the customer
- Willingness to learn about all of the services offered by the company

**Classification**

**Pay**

16k Pesos /mo

**Schedule**

1 weekend day, 4 workdays

**Work Environment**

Virtual

Pay: From $16,000.00 per month

**Experience**:

- Customer Service: 1 year (preferred)

**Language**:

- English (preferred)


  • Patient Care

    hace 4 semanas


    Tijuana, México Empleando Mexico A tiempo completo

    **Vacante para la empresa Empleando Mexico en Tijuana, Baja California**: We're hiring! Join Our Team as a Dental Patient Coordinator! Are you a compassionate and detail-oriented individual with excellent communication skills? Our dental clinic in Tijuana is seeking a dedicated and enthusiastic Patient Coordinator to join our team. Position: Dental Patient...

  • Ngls Customer Care

    hace 1 mes


    Tijuana, México Integon Service Co. A tiempo completo

    Job Summary: The Customer Care Associate ll is responsible for answering high volume inbound calls and providing effective quality customer service regarding property insurance. Support borrowers and contractors by providing detailed information on their insurance, de-escalate calls and process complaints and handle insurance disbursements. Key...


  • Tijuana, México Integon Service Co. A tiempo completo

    **Primary Purpose**: Oversee performance of Customer Care team by supervising call center operations, resolving escalated issues, reporting to management and coaching and guiding team members to support achievement of department quality and productivity standards. **Essential Duties and Responsibilities**: Following is a summary of the essential functions...

  • Customer Care Inbound

    hace 4 semanas


    Tijuana, Baja California, México Integon Service Co. A tiempo completo

    Job SummaryThe Customer Care Associate ll is responsible for answering high volume inbound calls and providing effective quality customer service regarding property insurance. Support borrowers and contractors by providing detailed information on their insurance, de-escalate calls and process complaints and handle insurance disbursements.Key...


  • Tijuana, México Emprego MX A tiempo completo

    Descripción y detalle de las actividades - Supervise the resolution of customer complaints. - Implementation and communication of policies and processes related to customer service. - Coordination and implementation of projects and initiatives related to Customer Service. - Implement strategies to improve quality, productivity, and service performance. -...


  • Tijuana, México Integon Service Co. A tiempo completo

    Job Summary: The Customer Care Associate Team Lead l is responsible for overseeing performance of Customer Care team by supervising call center operations, resolving escalated issues, reporting to management and coaching and guiding team members to support achievement of department quality and productivity standards Supervisory Responsibilities: This job...


  • Tijuana, México Integon Service Co. A tiempo completo

    The Customer Care Associate ll is responsible for answering high volume inbound calls and providing effective quality customer service regarding property insurance. Support borrowers and contractors by providing detailed information on their insurance, de-escalate calls and process complaints and handle insurance disbursements. Key Responsibilities: -...


  • Tijuana, México BioDental Care A tiempo completo

    Dental coordinator assistant is needed. Must have intermediate to advanced English skills in written or verbal form; proper spelling is a MUST. **Salary**: From $15,000.00 per month Shift availability: - Day Shift (required)


  • Tijuana, México Cápita Works - Virtual Assistants in Mexico A tiempo completo

    At **Capita Works, **we strive to find the best talent in Mexico to work remotely for small and medium-sized companies in the US. We are looking for a top-star **Inventory Logistics Coordinator** to work as an essential part of one of our client’s biofuels trading department. As an **Inventory Logistics Coordinator **some of your **key responsibilities**...


  • Tijuana, México Enovis México A tiempo completo

    **PLEASE DO SEND YOUR RESUME AT ENGLISH** **Job Summary** Patient Care Service (PCS) Representatives seek benefit coverage for patients from insurance groups with the responsibility of timely and compliant order entry, benefit verification and prompt follow up. This position works collaboratively with cross-functional internal and external teams to obtain...


  • Tijuana, México WS Audiology A tiempo completo

    Descripción y detalle de las actividades Experiência y requisitos Requirements: +3 years of Customer Care experience Sales Force - Desirable Flexibility and proactive approach English advanced MS Office Bachelor's degree - Administration, Public Relations, Trade compliance or equivalent experience. **Número de vacantes** 1 **Área** Atención a...


  • Tijuana, México nice2chat A tiempo completo

    The role - Provide Customer Service for a Financial company in the US - Provide solutions to customer problems aligned with the established procedures of the company - Coordinate with the operations team to solve customer issues What we need - Bilingual speaking agent (English and Spanish): Native level - Have great grammar and sentence construction...


  • Tijuana, México North American Production Sharing A tiempo completo

    **Job Title**: Logistics Coordinator **Department**: SCM **Reports To**: Operations Manager **Primary Function (Scope)**: This position is responsible for ensuring that raw material and finished good products are delivered on time, in good condition, and in a cost-effective manner **Essential Functions**: - Ensure that all Export / Import, International...


  • Tijuana, México Enovis A tiempo completo

    Job Description:Communicates benefit information to patients, physicians and insurers who provide insurance verification as required. Interprets medical and insurance information for clients. Responsible for case management with patients, physicians and insurers primarily over the telephone. Provides detailed, technically complex information to patients to...


  • Tijuana, México Health & Wellness Bazaar A tiempo completo

    **Vacante para la empresa Health & Wellness Bazaar en Aguacaliente -Tijuana, Baja California**: HWB is hiring a SALES COORDINATOR for our Senior Care Manager. Under direct supervision, provides support within the sales department with primary responsibility for answering phones, updating CRM with appropriate patient information, and conducting outreach calls...


  • Tijuana, México Cápita Works - Virtual Assistants in Mexico A tiempo completo

    At Cápita Work, we are looking for an Inventory Management Coordinator for a biofuel company in US that provides scheduling support and manages renewable fuels inventories by interacting with terminals, suppliers, customers, and transportation providers daily. **Responsibilities**: - Schedules biodiesel supply and customer offtake at all offsite terminals...


  • Tijuana, México R3 Connectivity A tiempo completo

    **Vacante para la empresa R3 Connectivity en Tijuana, Baja California**: Somos agencia de colocación, trabaja para nuestros clientes ZONAS QUE SE CONTRATAN: Tijuana, Rosarito y Tecate AGENTE BILINGÜE LUNES A VIERNES Radicas en Baja California, está es tu oportunidad.... ¤ Nível intermedio/avanzado de inglés ¤Desde secundaria ¤Experiência en...


  • Tijuana, México R3 Connectivity A tiempo completo

    **Vacante para la empresa R3 Connectivity en Tijuana, Baja California**: Somos agencia de colocación, trabaja para nuestros clientes ZONAS QUE SE CONTRATAN: Tijuana, Rosarito y Tecate AGENTE BILINGÜE LUNES A VIERNES Radicas en Baja California, está es tu oportunidad.... ¤ Nível intermedio/avanzado de inglés ¤Desde secundaria ¤Experiência en...


  • Tijuana, México Tres R A tiempo completo

    **Vacante para la empresa Tres R en Tijuana, Baja California**: Somos agencia de colocación, trabaja para nuestros clientes ZONAS QUE SE CONTRATAN: Tijuana, Rosarito y Tecate AGENTE BILINGÜE LUNES A VIERNES Radicas en Baja California, está es tu oportunidad.... ¤ Nível intermedio/avanzado de inglés ¤Desde secundaria ¤Experiência en...

  • HR & Payroll Coordinator

    hace 3 semanas


    Tijuana, Baja California, México Small World Financial Services A tiempo completo

    Here at SmallWorld Financial Services, we know how important it is to be able to support friends and family from abroad. Put simply, we believe that the more people we can help transfer money to overseas family, friends and businesses, the smaller the world becomes.Our employees are as diverse as our customer base and we value the sharing of skillsets and...