Associate, Wfm Scheduler

**Workforce Management (WFM)**

**Location**
- Mexico City, Mexico***

Job Title:
Associate, WFM Scheduler

**Job Description**:
The Sr. Analyst, Planning & Scheduling involves effective operational planning & execution including Forecasting, Capacity Planning, Scheduling & Real-Time monitoring. Creating and managing staff schedules to accomplish a particular task on a daily/hourly basis. The WFM function helps in decision making regarding revenue roadmap, focus on critical metrics and efficiency improvement for accounts/organization.
** KEY** **ACCOUNTABILITIES**
- Analyze staffing/volume trends and operational performance dashboards.
- Develop short, medium and long term staffing plans for assigned business in an accurate and timely manner.
- To collaborate with various business units, quality and training to schedule the necessary training, and associate coaching to ensure the company’s commitment towards quality.
- Prepare financial forecasts based on inputs from various sources and historical trends.
- Create and maintain financial reports for business stakeholders.
- To review the current processes of scheduling and staffing and uncover the potential opportunities of improved efficiency.
- Consult with operations to develop staffing requirements by setting thresholds for overhead, time-off, overtime, and absences.
- Identify schedule/plan changes in relevant databases and escalate issues as appropriate.
- Prepare reports for hiring needs, training and staffing analysis for business reviews and stakeholders.
- Maintain various WFM tools and set ups e.g. IEX etc.
- Collaborate with other WFM departments like real time and scheduling to constantly review and improve the health of business and increase profitability

**REQUIRED SKILLS**
- Bachelor's Degree in related field from a four-year college or university
- 1 year of experience in similar role (BPO industry)
- Strong communication skills, both written and verbal
- Strong attention to detail
- Sense of professionalism and ability to develop relationships
- Self-starter, sense of urgency, and works well under pressure
- Ability to multi-task, prioritize, and meet timelines on deliverable items
- Proficient in Microsoft Office

**Location**:
JAM Montego Bay - Free Trade Zone

Language Requirements:
Time Type:
Full time
** If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents**

***

**Similar jobs**:
**Workforce Management (WFM)**

**Workforce Management -Luzon - Tonichi - 2023**:
Job Title:Workforce Management -Luzon - Tonichi - 2023Job DescriptionLocation:PHL Quezon City - Tera Tower 1st FloorLanguage Requirements:Time Type:2023-11-30If you are

**Angeles City, Philippines**

***

**Workforce Management (WFM)**

**Workforce Management -Luzon - Tonichi - 2023**:
Job Title:Workforce Management -Luzon - Tonichi - 2023Job DescriptionLocation:PHL Quezon City - Tera Tower 1st FloorLanguage Requirements:Time Type:2023-11-30If you are

**Angeles City, Philippines**

***

**Workforce Management (WFM)**

**Workforce Management -Luzon - Tonichi - 2023**:
Job Title:Workforce Management -Luzon - Tonichi - 2023Job DescriptionLocation:PHL Quezon City - Tera Tower 1st FloorLanguage Requirements:Time Type:2023-11-30If you are

**Angeles City, Philippines**

***

**Workforce Management (WFM)**

**Workforce Management -Luzon - Tonichi - 2023**:
Job Title:Workforce Management -Luzon - Tonichi - 2023Job DescriptionLocation:PHL Quezon City - Tera Tower 1st FloorLanguage Requirements:Time Type:2023-11-30If you are

**Cagayan de Oro, Philippines**

***

**More jobs