Analyst, Planning
hace 3 semanas
**Workforce Management (WFM)**
**Location**
- Mexico City, Mexico***
Job Title:
Analyst, Planning & Scheduling (Planners)
**Job Description**:
The Analyst, Planning & Scheduling involves effective operational planning & execution including Forecasting, Capacity Planning, Scheduling & Real-Time monitoring. Creating and managing staff schedules to accomplish a particular task on a daily/hourly basis. The WFM function helps in decision making regarding revenue roadmap, focus on critical metrics and efficiency improvement for accounts/organization.
- KEY** **ACCOUNTABILITIES
- Analyze staffing/volume trends and operational performance dashboards.
- Develop short, medium and long term staffing plans for assigned business in an accurate and timely manner.
- To collaborate with various business units, quality and training to schedule the necessary training, and associate coaching to ensure the company’s commitment towards quality.
- Prepare financial forecasts based on inputs from various sources and historical trends.
- Create and maintain financial reports for business stakeholders.
- To review the current processes of scheduling and staffing and uncover the potential opportunities of improved efficiency.
- Consult with operations to develop staffing requirements by setting thresholds for overhead, time-off, overtime, and absences.
- Identify schedule/plan changes in relevant databases and escalate issues as appropriate.
- Prepare reports for hiring needs, training and staffing analysis for business reviews and stakeholders.
- Maintain various WFM tools and set ups e.g. IEX etc.
- Collaborate with other WFM departments like real time and scheduling to constantly review and improve the health of business and increase profitability
REQUIRED SKILLS
- Bachelor's Degree in related field from a four-year college or university
- 1 year of experience in similar role (BPO industry)
- Strong communication skills, both written and verbal
- Strong attention to detail
- Sense of professionalism and ability to develop relationships
- Self-starter, sense of urgency, and works well under pressure
- Ability to multi-task, prioritize, and meet timelines on deliverable items
- Proficient in Microsoft Office
**Location**:
JAM New Kingston - NCB Tower
Language Requirements:
Time Type:
Full time
** If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents
-
Sr Analyst, Fp&a
hace 1 mes
Tlahuac, México Warner Bros Careers A tiempo completo**_Every great story has a new beginning, and yours starts here._** **_ Welcome to Warner Bros. Discoverythe stuff dreams are made of._** **Who We Are ** When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of...
-
Financial Analyst
hace 1 mes
Tlahuac, México CobaltoTalent A tiempo completo**Responsibilities**: - Conduct thorough financial analysis to support strategic decision-making processes. - Evaluate financial performance and prepare insightful reports for management. - Collaborate with various departments to gather data and ensure accuracy in financial reporting. - Assist in budgeting, forecasting, and financial planning activities. -...
-
Senior SAP Supply Chain Apo Analyst
hace 1 mes
Tlahuac, México NTT DATA A tiempo completo**Req ID**: 279149 We are currently seeking a Senior SAP Supply Chain APO Analyst to join our team in CDMX, Ciudad de México (MX-CMX), Mexico (MX). **SAP Supply Chain APO Analyst** Ecolab is seeking a **Senior SAP Supply Chain APO Analyst** to work with the "Supply Chain Advanced Planning and Optimization value stream" of the SAP Platform Services team....
-
Planning Analyst Sr
hace 4 semanas
Tlahuac, México Emerson A tiempo completoAnaliza, formula, implementa y administra la estrategia financiera de la compañía en conjunto con el Finance Controller. Es responsable por el control eficiente de los recursos financieros de las compañías a su cargo asegurando la certeza de la información reportada. Da seguimiento al presupuesto mensual, trimestral y anual y prepara los análisis...
-
Planning Analyst 2
hace 1 mes
Tlahuac, México ALSTOM A tiempo completoDue to the location of this position, the description is only available in Spanish._ Creamos innovaciones inteligentes para enfrentar los desafíos de movilidad de hoy y de mañana. Diseñamos y fabricamos una gama completa de sistemas de transporte, desde trenes de alta velocidad hasta autobuses eléctricos y trenes sin conductor, así como soluciones de...
-
Warehouse Analyst
hace 1 mes
Tlahuac, México Coca-Cola A tiempo completoEnergize your career at The Coca-Cola Company México by joining us as Warehouse Analyst. Your role will be improving inventory management and fostering continuous advancement in our warehousing methods. If logistics management is your talent and you're driven by optimization, this role presents a revitalizing chance to make a significant contribution. **_...
-
Finance Analyst
hace 4 semanas
Tlahuac, México ALSTOM A tiempo completoReq ID:409110 Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility...
-
Demand Planner Analyst Mx
hace 22 horas
Tlahuac, México Essity A tiempo completo**Demand Planner Analyst MX & CA**: **About the Role**: ***We're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk.**: **Main accountabilities and responsibilities**: - Analyze historical...
-
Senior Financial Analyst
hace 4 semanas
Tlahuac, México ALSTOM A tiempo completoReq ID:415320 Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility...
-
Business Analyst
hace 2 horas
Tlahuac, México Warner Bros. Discovery A tiempo completo**_Welcome to Warner Bros. Discoverythe stuff dreams are made of._** **Who We Are ** When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our...
-
Junior Credit Analyst
hace 22 horas
Tlahuac, México HSBC A tiempo completo-Job description Throughout the tenure of this role, the teammate will gain exposure with Sr. Managers of CMB, Wholesale Credit Risk, Syndications teams and back office while developing the following skills: financial / business acumen, attention to detail, analytic and strategic thinking, planning and relationship management. The analyst will also be...
-
Mca Sr Analyst
hace 1 mes
Tlahuac, México Citi A tiempo completo**Responsibilities**: - Participates from inception through implementation, in cross-functional or cross business issues designed to ensure business compliance with laws, regulations, and policy requirements across key/complex risk levels. - Utilizes Issue Management processes and project management methodology from the initiation, planning, control...
-
SAP Pp
hace 1 mes
Tlahuac, México LTIMindtree A tiempo completo**Job Req Id**:1280623 **SAP MRP - Business Analyst** - Skillset**:SAP PP** (Primary)/ MM (Secondary) - **Roles and Responsibilities**: - Develop business blueprint by conducting interview and workshops for project or support enhancements - Translate Business Requirements into Functional Requirements and Technical Specifications - Ensure alignment between...
-
Data Quality Analyst
hace 4 semanas
Tlahuac, México Cambridge University Press & Assessment A tiempo completoJob Title: Data Quality Analyst **Salary**: Competitive Location: Mexico City, Mexico - Hybrid/Remote Contract: Permanent We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge. As a member of the Cambridge International's North America team, the Data...
-
Sr Financial Analyst Co Sap
hace 4 semanas
Tlahuac, México ALSTOM A tiempo completoReq ID:423337 Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility...
-
Analytics & Forecasting Analyst
hace 1 mes
Tlahuac, México Unilever A tiempo completo**ABOUT UNILEVER**: Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity,...
-
Supply Chain Analyst
hace 1 mes
Tlahuac, México HITACHI HIGH-TECH MEXICO S.A. DE C.V. A tiempo completo**Description** POSITION TITLE**:Supply Chain Analyst** DIVISION: Industrial Solutions Division (ISD) REPORTING TO TITLE: Supply Chain and Sales Administration Manager Under supervision, coordinate supply chain functions including, but not limited to, communication with customers/suppliers and processing of orders, forecast, RMA’s, billings, invoices...
-
Analyst- Information Management
hace 2 horas
Tlahuac, México HSBC A tiempo completo-Job description If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...
-
Police Program Analyst
hace 4 semanas
Tlahuac, México SGI Global, LLC A tiempo completoSGI Global LLC is seeking fluent a Spanish speaking **Police Program Analyst **to support the Department of State, Bureau of International Narcotics and Law Enforcement Affairs (INL) in Mexico City, Mexico, which requires professional and administrative support services to work with the U.S. Foreign Assistance Program to Mexico. **Responsibilities**: - The...
-
Aftersales Business Intelligence Sr Analyst
hace 6 días
Tlahuac, México Nissan A tiempo completo**Key Responsibilities**: - To follow up and report Service Lane Sales Channel Performance Service View (Urban Science) - Manager as BI platform for Retention Follow Up with Dealer Network Service Lane KPIs Reporting and Follow Up (#ROs, Ticket Average, Retention, etc.) - Fixed Absorption KPI follow up, and improvement strategies creation in synergy with...