Sr Consultant Training
hace 2 meses
**Role Purpose**
**Key Accountabilities**
- Workshop Design: Contribute in role of Subject Matter Expert (SME) in range of training projects and initiatives. Subject matter expertise varies based on assigned projects, in areas including HOLIDEX Plus, PERFORM, Opera/PMS, and Revenue Management orHeartBeat, Quality Processes, existing Maintenance and Housekeeping requirements, and best practices and general hotel operational insight. Each Sr. Trainer is assigned ownership of a content area for training, acting as SME in assigned content area and maintaining ongoing list of necessary revisions and updates based on content trends and changes.
Analyze client performance data and metrics and use to provide input for creation of training programs, tools, and regional training plans. Identify training needs for programs and tools that support performance initiatives and strategic objectives. Understand the results that stakeholders desire from various processes and provide insight into how efficiently and effectively those results can be achieved.
- Perform front-end analysis by comparing actual and ideal performance levels in the workplace. Identify opportunities and strategies for improving performance.
- Measure/evaluate the success of implemented learning solutions.
- Provide follow-up support and coaching to workshop attendees.
- Work with Manager of Centralized Training to assess and coach internal presenters/adjunct trainers/ SME on content and delivery of all corporate and hotel training programs.
- Serve as a training liaison with Key Accounts/ Management Companies within assigned region/area.
**Key Skills & Experiences**
**Education**:
Bachelor's degree in Hotel Management, Education, HR/Training, or a relevant field of work, or an equivalent combination of education and work related experience.
Certification:
GTC Certification; GTC Master Trainer Preferred
**Experience**:
- 4 to 7 year’s hotel training experience with a minimum of three years delivering and/or developing related programs in a multi-unit environment.
- Technical Skills & Knowledge:
- Demonstrated comprehensive understanding of the business processes and functions of the departments supported for the purpose of delivering effective training programs.
- Demonstrated strong facilitation/training delivery skills, knowledge of training principles, and understanding of learning styles required.
- Demonstrated effective verbal and written communication skills for the purpose of providing information to clients, vendors and/or staff. Must be able to work effectively with senior managers, possess strong relationship management skills, and well-developed negotiating and persuading abilities.
- Demonstrated in-depth knowledge of hotel operations
- Strong organizational and project management skills
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