Senior IT Partner Expert for Digital Essentials and

hace 3 semanas


Colonia Polanco, México Siemens A tiempo completo

We are looking for an IT infrastructure professional Country Digital Core Responsible. Single IT Digital Core Services responsibility for countries. This ensures a holistic view on all local and global services on a (Lead) Country level.

Areas of Responsibility:

- Digital Core Services Support:

- Support of local setup for every Digital Essentials/Platform Service project, Service Implementation or Major Service Change.
- Advise and develop local country services to meet local demand and regulations where/if global services cannot accommodate. Implement independently global strategy and architecture integration.
- Demand Management:

- Advice on and collect IT Infrastructure related demands and ensure end-2-end demand fulfillment to customer and other IT functions for the (Lead) Country.
- Service Quality & Provider Management:

- Ensure service quality for local, digital Essentials and Platform services and collaborate with related Value Centers for global services.
- Manages providers for local service or global services with local component. Collaborate and involve with service owner and contracts management when services or providers do not perform or meet KPIs.
- Service Lifecycle and Service Management:

- Service Lifecycle and Service Management for all local provided IN Services, or global services with local component.
- Escalation Management:

- Accountable for fast escalation and support problem resolution for all Digital Essentials/Platform Services/Projects. Ensure feedback loop to respective partners and functions.
- Develop and implement independently ideation based on opportunities of digitalization business.
- Aligns and implement with Siemens IT strategy and architecture (focus Digital Core Services).
- Leads technology trend scouting, searches and evaluates innovation ideas.
- Manages and implements independently the change associated with Digital Transformation (focus on Digital Essentials and Platform Services).
- Lead and implement key initiatives digital essential initiatives cross country on a larger scale.

Dimension of Function/Volume:

- Responsible for the delivery of business critical digital core services and technology based projects involving global teams of Service Owners with individual projects potentially costing >1M and having significant business impact e.g. ensuring sales growth.

Key numbers:

- Covering IT services used by between 2,000 and 20,000 employees (within one or more countries)
- Responsible for IT budget sometimes >10M €
- Working across all time zones in large inter-cultural setting
- Objective to influence digital revenue and drive adoption of IT solutions across DI, SI, MO, SFS.

Key measures:

- Customer and User Satisfaction
- Service Reliability/Availability
- Creating business value, e.g. by Innovation or Digitalization
- Cyber security
- User Adoption rate for agreed tools

Contacts (internal/external):

- RC-xx IT,
- Service Owners/Managers in all IT services units
- IT Cross Functions and Governance
- Business IT
- IT FIN
- GBS
- Advanta
- External start-ups
- External research agencies
- External IT and industry networks

Required Knowledge/Skills, Education, and Experience
- Minimum a University Degree (Graduate/Post Graduate) in Sciences, Technology or Business
- At least 10 years experience of consulting / service management experience in technology industry
- Experience in IT / digital technologies solution/service development
- Experience of working in medium to large projects
- Working knowledge of agile methods, preferred
- Experience of working in multi-cultural teams / international environment
- Has a solid background with early customer validation in rapid learn-build-test cycles with focus on achieving customer value.
- Maintains technical expertise on all new digitalization products, tools, and systems
- Change management knowledge in the areas of digital business models, IT innovation, process digitization, customer experience, and/or user enablement.
- Agile mindset for quick learn-build-test cycles with focus on achieving customer value
- Fosters a digital mindset
- Thinks and collaborates in ecosystems**Organization**: Information Technology

**Company**: Siemens, S.A. de C.V.

**Experience Level**: Experienced Professional

**Full / Part time**: Full-time



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