Measure Incident Manager

hace 7 días

Guadalajara, México Cognizant Technology Solutions A tiempo completo

**We’re hiring**

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place to Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant

We have an exciting opportunity for an exceptional individual to work supporting one of our clients as **Measure Incident Manager**

***Responsibilities & Skills**:

- 7 Years of the operational experience on core End user services including key events management, command center coordinator, Major Incident and communication management
- Experience in building Standard Operating Procedures for supporting various events including Yearend events and activities, Major Product Launches and System releases, Major Company events etc.
- Experience in Periodic refreshes of SOPs /Knowledge bases and keeping them current
- Identifying, planning and coordination with key stakeholders for all events which needs to monitored.
- Provide world-class communication, to ensure all stakeholders are engaged in Incidents are kept up to date on progress.
- Access and confirm full business impact of incidents & effectively communicate awareness, issues, and status to identified stakeholders and teams.
- Interface with key stakeholders in a high pressurize environment, with the ability to engage individuals across a range of backgrounds and seniority levels.
- Act as a direct escalation point from stakeholders for Incidents of both technical and business nature.
- Prioritize based on defined ITSM priority definition and guidelines.
- Help drive risk prevention, awareness, and team accountability.
- Helping identify and raise awareness for incidents that may breach SLAs or may have a major impact to the events being supported.
- Support Management reporting (KPIs, SLAs, Analysis).

**Why Cognizant?**
- Improve your career in one of the largest and fastest growing IT services providers worldwide._
- Receive ongoing support and funding with training and development plans._
- Have a highly competitive benefits and salary package._
- Get the opportunity to work for leading global companies._
- We are committed to respecting human rights and build a better future by helping your minds and the environment._
- We invest in people and their wellbeing. _
- We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered._
- At Cognizant we believe than our culture makes us stronger_
- Join us now_

BeCognizant #IntuitionEngineered

**Employee Status **:Full Time Employee

**Shift **:Day Job

**Travel **:No

**Job Posting **:Apr 03 2024

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