IT Support Specialist Itj
hace 2 semanas
_**Your skills can improve people's lives**_
- In_ **iTJ **_w_e enable companies in the US to create Technology Centers of Excellence in Mexico.
Our client, **XiltriX** North America based in San Diego has a robust, real-time monitoring platform used by clients in _biotech, pharma, IVF/ART, bio-/ cryo-banking and R&D to protect their fragile scientific work, equipment and facilities_. The solution has been proven, and extensively used in _Europe, Asia and the Middle East_.
As part of our XiltriX SafetyNet team, you assist in managing every aspect of our hardware and software solution 24/7 for optimal performance. Our customers rely on us to actively monitor a variety of laboratory equipment and environments for any deviations from preset parameters and to provide live support to avert critical failures
**Responsibilities**:
- Monitor our real-time monitoring platform’s software for our customers’ specific needs
- Analyze and interpret data outputs from sensors and lab equipment to identify potential problems, improve processes, optimize the XiltriX system, and mitigate risks
- Compile reports on progress, and to identify, resolve and inform on technical issues
- Test network connectivity between our customers’ locations and AWS or our data center
- Work on a fixed schedule to respond to alarms, etc.
- Preparing reference material for users by drafting operation instructions
- We have _night_ & _morning shifts_ (can be rotated)
- **What do you need to take the next step in your career?**_
- Data analysis, including experience with Excel and databases
- Proficiency with Microsoft Office Suite and Google Suite
- Prepare accurate reports and updates records promptly
- Works with structured engineering processes and procedures
- Commitment to excellent customer service
- Demonstrated fluency in English, both spoken and written
- Previous experience with customer service or technical support (+2 years)
- **What do we offer you?**_
- Opportunity of growth within your IT career
- Being part of the best BioTechMed Centers of Excellence in the Region
- Great Benefits such as**:100% payroll scheme, 20 days - Christmas bonus, Personal Days, Employer-paid medical, dental, vision, and life insurance, Gympass + Employee Assistance Program (EAP), Relocation Assistance **and more
Tipo de puesto: Tiempo completo
Salario: $27,000.00 - $29,000.00 al mes
Horario:
- Diurno
- Lunes a viernes
- Nocturno
Prestaciones:
- Aumentos salariales
- Días de maternidad superiores a los de la ley
- Días de paternidad superiores a los de la ley
- Días por enfermedad
- Horarios flexibles
- Programa de referidos
- Seguro de gastos médicos
- Seguro de gastos médicos mayores
- Seguro de la vista
- Seguro dental
- Seguro de vida
- Trabajo desde casa
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa
Tipos de compensaciones:
- Bono anual
Experiência:
- Servicio al cliente: 1 año (Obligatorio)
Idioma:
- Inglés (Obligatorio)
Disponibilidad de turnos:
- Turno diurno (Obligatorio)
- Turno nocturno (Obligatorio)
Lugar de trabajo: Viajar de manera regular
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