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Technical Program Manager, Trust and Safety
hace 1 mes
We are growing operations rapidly, on-boarding new customers, and launching products all the time. This raises new strategic questions we need to answer as well as tactical challenges we need to overcome. You will be part of a highly motivated team of operators and collaborators who will ensure Trust and Safety of all of Scale’s platforms and contributors.
The blend of operations, process improvement, and cross-functional leadership make this a unique and exciting role that will provide an opportunity to work with multiple teams (e.g., Engineering, Marketing, Operations, Analytics, and several others) across the company and around the globe.
You will:
- Lead cross-functional projects with diverse stakeholders (Engineering + Ops + Go-to-Market)
- Scope and develop new products or enhance existing ones to fulfill the needs of our internal Trust & Safety goals
- Collaborate with stakeholders to improve processes for new and existing customers
- Coordinate with legal, operations and product teams, as well as external vendors, to develop and implement risk management strategies for Scale’s marketplace, internal teams, and customer engagements.
- Build, maintain, and regularly communicate detailed reporting for other leaders across the company who will use your team's insights to inform and improve their own operations and strategy
Ideally you'd have:
- Industry experience in risk, trust & safety, fraud, and/or and/or a role in a top tier consulting firm
- An undergraduate degree from a top university in an analytics heavy major (e.g., Engineering or Economics) and/or a graduate degree from a top university in Engineering, Economics, or Business
- Experience with common control frameworks (e.g., risk assessments, regulatory review, compliance requirements analysis, etc.). Experience solving problems across multiple functions and stakeholders
- Experience in the operationalization and/or development of scalable solutions and structure within a complex environment
Nice to haves:
- Experience with SQL and/or another database language, understanding and hands-on experience with SQL and/or another database language, ability to handle, analyze, and interpret large datasets.
- Experience with Python and/or Mode Notepad scripting
- About Us:
- We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an affirmative action employer and inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status._
- We comply with the United States Department of Labor's _Pay Transparency provision_._
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