Product & Process Trainer

hace 1 semana

Ciudad de México Thomson Reuters A tiempo completo

**Product & Process Trainer**:
Are you passionate about the chance to bring your experience to a world-class company that is market-leading or both content and technology? If yes, we’re looking for you.

Join our team to be responsible for educating staff as to the products/processes and the benefit and value they provide to customers. Develops lesson plans, participant guides, and all types of training-related documentation.

**About the Role**

In this opportunity as a **Product & Process Trainer**, you will:

- Be responsible for efficiently developing curricula for customer service professionals.
- Partners with seniors in functional areas to deliver effective, needs-based training.
- Determines appropriate instructional procedures/methods and develops corresponding curricula and support materials.
- Develops eLearning opportunities.
- Integrates feedback for improvement of content and delivery.
- Develops effective communication vehicles to ensure training programs are fully understood and appropriately valued by learners.
- Designs and delivers presentations and trainings as needed.
- Performs other related duties, calendar invites, and producing materials to accompany training.
- Identify and instruct to multiple learning styles.
- Create, design, and develop a wide variety of learning materials such as facilitator guides, online training, self-study guides, case studies, demonstrations, and simulations.
- Communicate effectively by expressing thoughts and ideas in a clear, concise and compelling manner.
- Provide continuous follow-up with learners.
- Complete all projects in an efficient manner.
- Effectively incorporate adult learning principles into all components of curriculum.

**About You**

You’re a fit for the role if your background includes:

- Bachelor's degree.
- 3 to 5 years of experience doing similar activities.
- Excellent written communication skills. Proven business writing skills and use of vocabulary, grammar and letter structure
- Strong listening skills. Seeks clarification and complete understanding of an issue prior to action.
- Ability to keep multiple projects progressing simultaneously.
- Build ongoing relationships within teams you will be training.
- Detail oriented, self-motivated, and able to work independently.

**Location: CDMX**

**What’s in it For You?**

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

- ** Hybrid Work Model**: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
- ** Culture**: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more
- ** Wellbeing**: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: company-wide Mental Health Days Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing
- ** Learning & Development**: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
- ** Social Impact**: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact
- ** Purpose Driven Work**: We have a superpower that we have never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

**#LI-JA1
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help s

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