Customer Success
hace 3 semanas
SOLARFUEL, empresa especialista en energía renovable con más de 10 años de experiência, solicita: Customer Success
**PROPÓSITO DEL PUESTO**
Garantizar la satisfacción y retención de nuestros clientes, así como en la coordinación efectiva de las actividades de mantenimiento.
**FUNCIONES PRINCIPALES**
- Proporcionar información técnica clara y comprensible, asegurando la comprensión del cliente y su tranquilidad.
- Registrar y gestionar tickets de servicio para el área de mantenimiento.
- Coordinar la programación de visitas de mantenimiento con los técnicos, garantizando una respuesta oportuna y eficiente a las necesidades de los clientes.
- Revisión de memorias de cálculo y revisión de documentación de ingeniería
- Realizar un seguimiento post-mantenimiento para garantizar la completa satisfacción del cliente.
- Recopilar comentarios y sugerencias para mejorar continuamente nuestros procesos de servicio.
- Planificar y coordinar las actividades diarias de mantenimiento preventivo y correctivo en los sistemas de energía solar instalados, asegurando que se cumplan los estándares de calidad y seguridad establecidos.
**Requisitos**:
- Ingeniería eléctrica, Energías renovables, civil o afín
- 1 año de experiência en puestos de ingeniería y Servicio al cliente (Deseable en sector de energías renovables)
- Conocimiento en electricidad, energía solar, sostenibilidad y energías renovables
- Gestión de la información y la tecnología de las instalaciones
- Interpretación de planos
- Gestión de Pólizas de Seguro
- Dominio técnico de productos/servicios de Solarfuel
- Habilidades analíticas para realizar memorias de cálculo y evaluar el rendimiento del sistema.
- Microsoft Office (Word, PowerPoint, Excel)
- Google suite (Drive, Meet, Calendar, etc.)
- AutoCAD
**OFRECEMOS**:
- A partir de $16,000 netos al mes.
- Trabajo de Lunes a Viernes
- Prestaciones de ley
- Aguinaldo, prima vacacional, vacaciones, comedor subsidiado, uniformes
**UBICACIÓN**:
- San Pedro Garza García NL (Muy cerca de la UDEM)
Tipo de puesto: Tiempo completo
Sueldo: $16,000.00 - $18,000.00 al mes
Lugar de trabajo: Empleo presencial
-
Customer Success Manager
hace 7 días
San Pedro Garza García, Nuevo León, México Zebra A tiempo completo**About the Role**Zebra is seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for driving customer adoption, retention, and growth.**Key Responsibilities:**Manage a list of customers on their post-sales customer journey, including kickoff, onboarding, adoption, renewals, and...
-
Customer Success Mgr
hace 3 meses
San Pedro Garza García, México Zebra A tiempo completoRemote Work: Hybrid Overview: At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being a part of Zebra Nation means being seen, heard,...
-
Client Experience Support
hace 2 semanas
San Pedro Garza García, N. L., México ACE Intake Success A tiempo completo**Description**: Handle all calls, providing a first contact experience and services aligned to the company mission, values, and goals. **Competences and Skills**: - Previous experience in customer service or client experience support roles. - Ability to efficiently identify and categorize various types of calls. - Proficiency in accurately documenting...
-
Client Experience Support
hace 1 semana
San Pedro Garza García, N. L., México ACE Intake Success A tiempo completo**Description**: Handle all calls, providing a first contact experience and services aligned to the company mission, values, and goals. **Competences and Skills**: - Previous experience in customer service or client experience support roles. - Ability to efficiently identify and categorize various types of calls. - Proficiency in accurately documenting...
-
Client Experience Liaison
hace 39 minutos
San Pedro Garza García, Nuevo León, México Ace Intake Success A tiempo completo**Job Summary:**We are seeking a highly skilled Client Experience Support professional to join our team at Ace Intake Success. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.**Key Responsibilities:**Provide first-contact experience and services...
-
Analista Customer Success
hace 2 semanas
San Pedro Garza García, N. L., México CAPI (Construcción y Administración de Proyectos Integrales ) A tiempo completo**Requisitos**: - Ing. en Sistemas o afín. - Experiência 2 años en soporte o haber trabajado en empresas de giro software. - Experiência en modo de trabajo hibrido. - Manejo de Excel. - Resolución de problemas. - Experiência en atención a clientes. - Autodidacta. - Trabajo en equipo. - Home Office - Mty, N.L, **Actividades**: - Atención y...
-
Customer Service Representative
hace 2 días
San Pedro Garza García, Nuevo León, México Johnson Controls International A tiempo completoJob SummaryWe are seeking a highly organized and detail-oriented individual to join our team as a Customer Service Representative at Johnson Controls International. As a key member of our customer-facing team, you will be responsible for ensuring seamless order processing, effective backorder management, and exceptional customer care.Key...
-
Client Experience Support
hace 2 meses
San Pedro Garza García, México ACE INTAKE SUCCESS A tiempo completoHandle all calls, providing a first contact experience and services aligned to the company mission, values, and goals.Required Competencies and Skills:• Previous experience in customer service or client experience support roles.• Ability to efficiently identify and categorize various types of calls.• Proficiency in accurately documenting information in...
-
Lead Customer Success Strategist
hace 7 días
San Francisco Ocotlán, Puebla, México Parsable Inc A tiempo completoAt Parsable, we enhance the experiences of frontline industrial workers by linking them with essential resources, information, and systems necessary for optimal performance. Our mobile-first platform, Connected Worker, is trusted by industry leaders to boost productivity, quality, safety, and sustainability. As a Senior Customer Success Manager, you will...
-
Lead Customer Success Strategist
hace 7 días
San Francisco Ocotlán, Puebla, México Parsable Inc A tiempo completoAt Parsable, we enhance the experiences of frontline industrial workers by linking them with essential people, information, systems, and machinery to optimize their performance. Major companies such as Heineken, Grupo Bimbo, Suntory, LafargeHolcim, and Corteva Agriscience depend on our mobile-first platform, Connected Worker, to equip their workforce with...
-
Senior Customer Success Manager
hace 4 meses
San Francisco Ocotlán, México Parsable Inc A tiempo completoParsable improves the lives and experiences of frontline industrial workers by connecting them to the people, information, systems and machines needed to do their best work. Companies like Heineken, Grupo Bimbo, Suntory, LafargeHolcim and Corteva Agriscience rely on Parsable’s mobile-first platform, Connected Worker®, to empower their workers with modern...
-
Client Experience Support
hace 2 meses
San Pedro Garza García, N.L., México ACE INTAKE SUCCESS A tiempo completoHandle all calls, providing a first contact experience and services aligned to the company mission, values, and goals. Required Competencies and Skills: • Previous experience in customer service or client experience support roles. • Ability to efficiently identify and categorize various types of calls. • Proficiency in accurately documenting...
-
Lead Customer Success Strategist
hace 7 días
San Francisco Ocotlán, Puebla, México Parsable Inc A tiempo completoAt Parsable, we enhance the experiences of frontline industrial personnel by linking them with essential resources, including people, information, systems, and machinery, to optimize their performance. Renowned companies such as Heineken, Grupo Bimbo, Suntory, LafargeHolcim, and Corteva Agriscience depend on Parsable's mobile-centric platform, Connected...
-
Senior Customer Success Specialist
hace 35 minutos
San Cristóbal de las Casas, Chiapas, México Integer A tiempo completoCustomer Success SpecialistAt Integer, we're committed to delivering exceptional customer experiences that drive long-term success. As a Customer Success Specialist, you'll play a critical role in ensuring our customers receive the best possible service.Key Responsibilities:Adhere to Integer's values and safety, environmental, security, and quality...
-
Technical Quality Manager Basis
hace 1 semana
San Pedro Garza García, N. L., México SAP A tiempo completo**We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Inside Sales Engineer/applications Engineer
hace 1 semana
San Pedro Garza García, N. L., México WDM USA A tiempo completo_Working at Ruhrpumpen means being part of a team that values innovation, dynamism, and creativity. Join our team, experience making a difference and build your career!_ **Primary Responsibilities**: - Prepare timely and accurate customer quotations based on customer requirements, as well as proactive offerings of value-added alternates / solutions for the...
-
Bilingual Customer Service Representative
hace 2 semanas
66260, San Pedro Garza García, N. L., México Unilink Transportation A tiempo completo**Looking for a career in logistics?** Are you looking for an exciting opportunity where you can kick-start your career and learn something new every day? Here, we value enthusiasm, a willingness to learn, and a strong work ethic above all else. You’ll receive comprehensive training and support to help you develop the skills needed for success in the...
-
Solution Support Engineering Manager
hace 7 días
San Pedro Garza García, Nuevo León, México Sap Se A tiempo completoAbout the RoleThe Support Engineering Manager will oversee and manage the support operations at SAP SE. This role is crucial in ensuring that customer issues are addressed efficiently and that the support team operates effectively.Key ResponsibilitiesDevelop, coach, and mentor direct team members to understand and execute company strategy.Drive the Support...
-
Solution Support Engineering Manager
hace 7 días
San Pedro Garza García, Nuevo León, México SAP SE A tiempo completoAbout the RoleThe Technical Support Engineering Manager will oversee and manage the technical support operations for SAP's Intelligent Spend and Business Network (ISBN) product areas. This role is crucial in ensuring that customer issues are addressed efficiently and that the support team operates effectively.Key ResponsibilitiesDevelop, coach, and mentor a...
-
Solution Support Engineering Manager
hace 7 días
San Pedro Garza García, Nuevo León, México SAP A tiempo completoJob SummaryWe are seeking a highly skilled and experienced Support Operations Manager to join our team at SAP. As a key member of our Customer Support organization, you will be responsible for overseeing and managing the support operations, ensuring that customer issues are addressed efficiently and that the support team operates effectively.Key...