Customer Success

hace 3 meses


San Pedro Garza García N L, México SolarFuel A tiempo completo

SOLARFUEL, empresa especialista en energía renovable con más de 10 años de experiência, solicita: Customer Success

**PROPÓSITO DEL PUESTO**

Garantizar la satisfacción y retención de nuestros clientes, así como en la coordinación efectiva de las actividades de mantenimiento.

**FUNCIONES PRINCIPALES**
- Proporcionar información técnica clara y comprensible, asegurando la comprensión del cliente y su tranquilidad.
- Registrar y gestionar tickets de servicio para el área de mantenimiento.
- Coordinar la programación de visitas de mantenimiento con los técnicos, garantizando una respuesta oportuna y eficiente a las necesidades de los clientes.
- Revisión de memorias de cálculo y revisión de documentación de ingeniería
- Realizar un seguimiento post-mantenimiento para garantizar la completa satisfacción del cliente.
- Recopilar comentarios y sugerencias para mejorar continuamente nuestros procesos de servicio.
- Planificar y coordinar las actividades diarias de mantenimiento preventivo y correctivo en los sistemas de energía solar instalados, asegurando que se cumplan los estándares de calidad y seguridad establecidos.

**Requisitos**:

- Ingeniería eléctrica, Energías renovables, civil o afín
- 1 año de experiência en puestos de ingeniería y Servicio al cliente (Deseable en sector de energías renovables)
- Conocimiento en electricidad, energía solar, sostenibilidad y energías renovables
- Gestión de la información y la tecnología de las instalaciones
- Interpretación de planos
- Gestión de Pólizas de Seguro
- Dominio técnico de productos/servicios de Solarfuel
- Habilidades analíticas para realizar memorias de cálculo y evaluar el rendimiento del sistema.
- Microsoft Office (Word, PowerPoint, Excel)
- Google suite (Drive, Meet, Calendar, etc.)
- AutoCAD

**OFRECEMOS**:

- A partir de $16,000 netos al mes.
- Trabajo de Lunes a Viernes
- Prestaciones de ley
- Aguinaldo, prima vacacional, vacaciones, comedor subsidiado, uniformes

**UBICACIÓN**:

- San Pedro Garza García NL (Muy cerca de la UDEM)

Tipo de puesto: Tiempo completo

Sueldo: $16,000.00 - $18,000.00 al mes

Lugar de trabajo: Empleo presencial


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