Customer Success Manager for Financial Services

hace 3 semanas


San Pedro Garza García N L, México TE A tiempo completo

**Key Responsibilities**
- Customer Relationships
- **Customer Insights**: Collect and analyze customer feedback and data to inform strategies for both development and experience enhancements. NPS
- **Customer Journey Mapping**: Analyze the entire customer journey to identify touchpoints and improve the overall experience.
- **Cross-Functional Collaboration**: Work closely with marketing, sales, product development, and customer service teams to ensure a cohesive approach to customer engagement.
- **Performance Metrics**: Establish and monitor KPIs
- **Problem Solving**: Address and resolve customer issues promptly to enhance satisfaction and retention.
- **Budget Management**: Oversee budgeting processes, ensuring financial targets are met.
- **Strategic Planning**: Develop and implement business strategies aligned with organizational goals.
- **Sales Strategy**: Implement sales strategies that focus on customer needs, aiming to drive revenue through upselling and cross-selling opportunities.

Skills and Qualifications
- Customer-Centric Approach
- Strong Communication Skills
- Analytical Mindset
- Problem-Solving Skills

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Sueldo: $75,000.00 - $80,000.00 al mes

Beneficios:

- Seguro de gastos médicos
- Seguro de vida

Tipo de jornada:

- Diurno

Escolaridad:

- Licenciatura terminada (Obligatorio)

Lugar de trabajo: Empleo presencial



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