Customer Support Associate Ii

hace 5 meses

Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

**Position**:
Customer Support Associate II / Alliance-AEC

Here at Arrow, we believe in a workplace that works forward, and we view our employees as investors in their own futures. We embrace inclusion and diversity as catalysts for innovation and are fully committed to equal opportunities for all. At Arrow, we describe this growth mindset as Global Work(place) Forward. Do you want to join in our Global Work(place) Forward? Here, we are working together to continually innovate "the next big thing".

Arrow Electronics is looking to hire a Customer Support Associate (CSA) II to join our team in Guadalajara, MX This position is location at our corporate office located in Periférico Sur. As a CSA II, you will have responsibility for the administration, management, and execution of order to invoice process, along with managing the communication with the customer and the internal teams. You will help to unite all the links in this process chain in our organization and have the opportunity to keep growing and developing your communication and analysis skills.

**What You'll Be Doing**:

- Providing expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action plans to internal teams.
- Collaborating with different teams and departments, including sales, planning, warehouse, transportation, quality, buyers, and many others.
- Taking ownership of key accounts and expanded activities/responsibilities.
- Analyzing data in a "Order to Invoice" perspective to find possible actions/solutions to take proactively.
- Working with ERP and CRM systems to ensure information accuracy.
- Receive, review and action weekly or daily status reports from the customer and send back with updates or changes.
- Taking calls and meetings with internal or external teams.
- Acting as a first point of escalation after initial requests, regarding expedites, returns, order adjustments, upgrades, and cancellations.
- Process quality requests as, RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request) analysis, and correct post-delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc.).
- Retrieving order invoices, credit memos, packing slip reprints and other documentation required by the customer.
- Receiving constant training and courses to ensure that your knowledge is always updated and compliant.

**What You'll Need**:

- Typically requires a 3-4 year degree and 2-4 years of experience or High school graduate with equivalent related experience.
- 2-3 years of customer service experience.
- Ability to communicate fluently in English.
- Intermediate to advanced knowledge of Microsoft Excel.
- Basic to intermediate knowledge of supply chain processes.
- Leadership and teamwork-oriented skills.
- Attention to detail.

**What's In It For You**:
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- 30 days of Christmas bonus
- 40% vacation premium
- 12 vacation days
- Vision and dental assistance
- Life Insurance
- Healthcare Insurance
- Food/Pantry Vouchers
- Restaurant Vouchers
- Savings Fund
- Growth Opportunities, and more

**Annual Hiring Range/Hourly Rate**:
$17,000.00 - $20,000.00 MXN Monthly

Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)

**Location**:
MX-JAL-Tlaquepaque, Mexico (HPE Guad office)

**Time Type**:
Full time

**Job Category**:
Business Support

  • Customer Support Associate II

    hace 1 mes

    Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo

    Job Title: Customer Support Associate IIArrow Electronics, Inc. is seeking a highly skilled Customer Support Associate II to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:Provide timely...

  • Customer Support Associate II

    hace 1 mes

    Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo

    **Job Summary**:We are seeking a highly skilled Customer Support Associate II to join our team at Arrow Electronics, Inc. in Guadalajara, MX.**Key Responsibilities**:Provide exceptional internal and external customer service, collaborating with customers to resolve issues and provide solutions.Manage customer orders, including order entry and maintenance,...

  • Customer Support Associate Ii

    hace 5 meses

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Customer Support Associate II **This position requires fluency in English** **What You'll Be Doing** - Provide customer service to internal and external customers while facilitating the customer dispute and returns and replacement processes. This position serves as a primary point of contact providing one-call resolution in a dynamic and...

  • Customer Support Associate Ii

    hace 5 meses

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Customer Support Associate II Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2022 sales of $37...

  • Customer Support Associate II

    hace 4 semanas

    Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo

    **Job Summary**:We are seeking a highly skilled Customer Support Associate II to join our team at Arrow Electronics, Inc. This role will be responsible for providing exceptional internal and external customer service and sales support to our Inside Sales Team and customers.**Key Responsibilities**:Provide expert customer service and sales support to both...

  • Customer Support Associate II Position

    hace 2 semanas

    Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo

    Job SummaryArrow Electronics, Inc. is seeking a highly skilled Customer Support Associate II to join our team in Guadalajara, MX. As a CSA II, you will be responsible for the administration, management, and execution of the order to invoice process, as well as managing communication with customers and internal teams.Key ResponsibilitiesProviding expert...

  • Customer Support Associate Ii

    hace 5 meses

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Customer Support Associate II Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2022 sales of $37...

  • Customer Support Associate

    hace 6 meses

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Customer Support Associate **Are you looking for a fantastic career opportunity? Arrow Electronics, a Fortune 109 company, and a global technology leader, is looking for a Customer Support Associate for our Guadalajara branch who is passionate about being on the forefront of leading-edge tech!** **What You'll Be Doing**: - Provide expert...

  • Customer Support Associate

    hace 2 semanas

    Tlaquepaque, Jalisco, México Arrow Electronics A tiempo completo

    Job SummaryArrow Electronics is seeking a Customer Support Associate to join our Digital Team. This role will be part of our e-commerce support team, providing expert-level customer service to our clients. The ideal candidate will possess excellent communication skills, a strong work ethic, and the ability to work in a fast-paced environment.Key...

  • Customer Support Associate II Position

    hace 3 semanas

    Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo

    **Position Summary:**Arrow Electronics is a global provider of products and solutions to industrial and commercial users of electronic components and enterprise computing solutions.We're currently seeking a Customer Support Associate to join our team in Nogales, Sonora or Guadalajara Offices. In this role, you will be responsible for providing exceptional...

  • Customer Support Associate

    hace 5 meses

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Customer Support Associate **Are you looking for a fantastic career opportunity? Arrow Electronics, a Fortune 109 company, and a global technology leader, is looking for a Customer Support Associate for our Guadalajara branch who is passionate about being on the forefront of leading-edge tech!** **What You'll Be Doing**: - Provide expert...

  • Customer Support Associate

    hace 1 mes

    Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo

    **Job Summary**:Arrow Electronics, Inc. is seeking a highly skilled Customer Support Associate to join our Digital Team. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients.**Key Responsibilities**:Prioritize customer satisfaction by providing expert-level customer service, interfacing...

  • Customer Support Associate

    hace 1 mes

    Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo

    We are seeking a highly skilled Customer Support Associate to provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. The ideal candidate will have 1 year of experience or a high school graduate with equivalent related experience, industry experience in a similar field, and basic to...

  • Customer Support Associate

    hace 2 meses

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Customer Support Associate **Job Description**: Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With...

  • Customer Support Associate

    hace 5 meses

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Customer Support Associate **Are you looking for a fantastic career opportunity? Arrow Electronics, a Fortune 109 company, and a global technology leader, is looking for a Customer Support Associate for our Guadalajara branch who is passionate about being on the forefront of leading-edge tech!** **What You'll Be Doing**: - Provide expert...

  • Customer Support Associate

    hace 5 meses

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Customer Support Associate Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2022 sales of $37...

  • Customer Support Associate I

    hace 3 semanas

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Customer Support Associate I Fortune 133 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. We're looking to hire a Customer Support Associate to join our team in Guadalajara,...

  • Customer Support Associate

    hace 5 meses

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Customer Support Associate Arrow Electronics, Inc. is one of the world's largest electronics distributors, and one of Fortune Magazine's 'Most Admired Companies'. This position will be part of our Digital Team which supports the business from our websites This position is specifically for entry level employees. **What You'll Be Doing**: -...

  • Business Operations Associate Ii

    hace 5 meses

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Business Operations Associate II Are you a self-started, a good communicator with apt attention to details? Then this Business Operations Associate position is for you! Arrow Electronics is looking to hire Business Operations Associate to join our team in Guadalajara! **This position requires fluency in English, please provide your CV/resume...

  • Customer Support Associate Iii

    hace 5 meses

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Customer Support Associate III **Are you looking for a fantastic career opportunity? **Arrow Electronics, a Fortune 109 company, and a global technology leader, is looking for a **Customer Support Associate III** for our Tlaquepaque branch who is passionate about being on the forefront of leading-edge tech! **What You'll Be Doing**: - Act as...