Customer Support Associate Ii

hace 7 meses

Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

**Position**:
Customer Support Associate II / Alliance-AEC

Here at Arrow, we believe in a workplace that works forward, and we view our employees as investors in their own futures. We embrace inclusion and diversity as catalysts for innovation and are fully committed to equal opportunities for all. At Arrow, we describe this growth mindset as Global Work(place) Forward. Do you want to join in our Global Work(place) Forward? Here, we are working together to continually innovate "the next big thing".

Arrow Electronics is looking to hire a Customer Support Associate (CSA) II to join our team in Guadalajara, MX This position is location at our corporate office located in Periférico Sur. As a CSA II, you will have responsibility for the administration, management, and execution of order to invoice process, along with managing the communication with the customer and the internal teams. You will help to unite all the links in this process chain in our organization and have the opportunity to keep growing and developing your communication and analysis skills.

**What You'll Be Doing**:

- Providing expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action plans to internal teams.
- Collaborating with different teams and departments, including sales, planning, warehouse, transportation, quality, buyers, and many others.
- Taking ownership of key accounts and expanded activities/responsibilities.
- Analyzing data in a "Order to Invoice" perspective to find possible actions/solutions to take proactively.
- Working with ERP and CRM systems to ensure information accuracy.
- Receive, review and action weekly or daily status reports from the customer and send back with updates or changes.
- Taking calls and meetings with internal or external teams.
- Acting as a first point of escalation after initial requests, regarding expedites, returns, order adjustments, upgrades, and cancellations.
- Process quality requests as, RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request) analysis, and correct post-delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc.).
- Retrieving order invoices, credit memos, packing slip reprints and other documentation required by the customer.
- Receiving constant training and courses to ensure that your knowledge is always updated and compliant.

**What You'll Need**:

- Typically requires a 3-4 year degree and 2-4 years of experience or High school graduate with equivalent related experience.
- 2-3 years of customer service experience.
- Ability to communicate fluently in English.
- Intermediate to advanced knowledge of Microsoft Excel.
- Basic to intermediate knowledge of supply chain processes.
- Leadership and teamwork-oriented skills.
- Attention to detail.

**What's In It For You**:
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- 30 days of Christmas bonus
- 40% vacation premium
- 12 vacation days
- Vision and dental assistance
- Life Insurance
- Healthcare Insurance
- Food/Pantry Vouchers
- Restaurant Vouchers
- Savings Fund
- Growth Opportunities, and more

**Annual Hiring Range/Hourly Rate**:
$17,000.00 - $20,000.00 MXN Monthly

Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)

**Location**:
MX-JAL-Tlaquepaque, Mexico (HPE Guad office)

**Time Type**:
Full time

**Job Category**:
Business Support

  • Customer Support Associate Ii

    hace 6 días

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Customer Support Associate II Arrow Electronics is looking to hire a Customer Support Associate II to join our team in Guadalajara, MX. **What You'll Be Doing**: - Provide expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff. - Order entry...

  • Customer Support Associate Ii

    hace 5 días

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Customer Support Associate II Join our DCD divison as a Customer Support Associate. This positions is involved with supporting our sales teams in US in a BackOffice capability. **What You'll Be Doing** - Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. - Backlog...

  • Customer Support Associate Ii

    hace 3 días

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Customer Support Associate II Principal Accountabilities - Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. Responsible for handling more complex...

  • Customer Support Associate Ii

    hace 7 meses

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Customer Support Associate II **This position requires fluency in English** **What You'll Be Doing** - Provide customer service to internal and external customers while facilitating the customer dispute and returns and replacement processes. This position serves as a primary point of contact providing one-call resolution in a dynamic and...

  • Customer Support Associate Ii

    hace 7 meses

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Customer Support Associate II Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2022 sales of $37...

  • Customer Support Associate Ii

    hace 2 semanas

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Customer Support Associate II Arrow Electronics, Inc. - a Fortune 104 company with global headquarters in Denver - helps the world's best technology companies think "Five Years Out," working together to continually innovate the "next big thing". We are a global provider of technology products, services and solutions, with 2021 sales of over...

  • Customer Support Associate Ii

    hace 20 horas

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Customer Support Associate II Principal Accountabilities - Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. - Responsible for the Order to Invoice...

  • Customer Support Associate Ii

    hace 6 días

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Customer Support Associate II Principal Accountabilities - Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. Responsible for handling more complex...

  • Customer Support Associate Ii

    hace 5 meses

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Customer Support Associate II - VAS At Arrow, we're currently looking for a Customer Support Associate for our Nogales, Sonora, or Guadalajara Offices. In this position, you'll have the opportunity to contribute individually and as a team member in providing a great experience to our customers through order management for light manufacturing...

  • Customer Support Associate II Role

    hace 1 semana

    Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo

    Job SummaryWe are seeking a skilled Customer Support Associate II to join our team at Arrow Electronics, Inc. in Nogales, Mexico. This role offers an excellent opportunity to develop your skills in customer service and sales support.About the RoleProvide expert internal and external customer service and sales support to both the Inside Sales Team and...

  • Customer Support Associate II Specialist

    hace 3 días

    Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo

    Job OverviewArrow Electronics, Inc. is seeking a Customer Support Associate II to join our team in Guadalajara, Mexico.About the RoleThis position is responsible for providing expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.Key ResponsibilitiesProvide...

  • Customer Support Associate

    hace 2 semanas

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Customer Support Associate Arrow Electronics is looking to hire a Customer Support Associate to join our team in Guadalajara, MX. **What You'll Be Doing**: - Provide expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff. - Order entry &...

  • Customer Support Associate II Position

    hace 2 meses

    Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo

    Job SummaryArrow Electronics, Inc. is seeking a highly skilled Customer Support Associate II to join our team in Guadalajara, MX. As a CSA II, you will be responsible for the administration, management, and execution of the order to invoice process, as well as managing communication with customers and internal teams.Key ResponsibilitiesProviding expert...

  • Customer Support Associate

    hace 8 meses

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Customer Support Associate **Are you looking for a fantastic career opportunity? Arrow Electronics, a Fortune 109 company, and a global technology leader, is looking for a Customer Support Associate for our Guadalajara branch who is passionate about being on the forefront of leading-edge tech!** **What You'll Be Doing**: - Provide expert...

  • Customer Support Associate I

    hace 7 días

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Customer Support Associate I Arrow Electronics is looking to hire a Customer Support Associate to join our team in Guadalajara, MX to work out of our HP Office, located in Periferico Sur. **What You'll Be Doing** - Provide expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action...

  • Customer Support Associate

    hace 7 meses

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Customer Support Associate **Are you looking for a fantastic career opportunity? Arrow Electronics, a Fortune 109 company, and a global technology leader, is looking for a Customer Support Associate for our Guadalajara branch who is passionate about being on the forefront of leading-edge tech!** **What You'll Be Doing**: - Provide expert...

  • Sales Operations Associate Ii

    hace 2 semanas

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Sales Operations Associate II Arrow Electronics is looking to hire a Sales Operations Associate II to join our team in Guadalajara for this hybrid-remote role! **What You'll Be Doing** - Process same-day and non-same day online orders placed by customers on Arrow websites, assist with processing orders as needed - Ensure accurate and complete...

  • Customer Support Associate

    hace 7 meses

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Customer Support Associate **Are you looking for a fantastic career opportunity? Arrow Electronics, a Fortune 109 company, and a global technology leader, is looking for a Customer Support Associate for our Guadalajara branch who is passionate about being on the forefront of leading-edge tech!** **What You'll Be Doing**: - Provide expert...

  • Customer Support Associate

    hace 7 meses

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Customer Support Associate Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2022 sales of $37...

  • Customer Support Associate I

    hace 2 meses

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Customer Support Associate I Fortune 133 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. We're looking to hire a Customer Support Associate to join our team in Guadalajara,...