Digital Patient Services Enablement Lead

hace 3 meses

Cuajimalpa, México Takeda Pharmaceutical A tiempo completo

**OBJECTIVES/PURPOSE**

The Patient Services Enablement Lead OBU is the single point of accountability to business stakeholders for thought partnership, solution design, and overseeing delivery across all delivery partners (Internal, External and Specialized delivery partners). The Enablement Lead understands the needs as they relate to Patient Services, aligns them with the OBU Product Manager and other Patient Services Enablement Leads unmet needs to feed into the Global Patient Services Platform Roadmap.

Working to enable the planning, design, development, testing and release of these Global products through our Patient Services Enterprise Platform. This drives the platform adoption by local product teams.
- Enabling, perform and manage Patient Services Product Ownership for OBU, and overseeing delivery across all delivery partners.
- Contribute to the Global platform roadmap based on customer needs through close partnership with local product managers.
- Advise OBU product managers on solution design and architecture for their products’ needs, leveraging Enterprise Patient Services Products.
- Planning, design, development, testing and release global products on the Enterprise Platform.
- Drive the adoption and evolution of the Global Enterprise Platform capabilities aligned with customer needs in OBU.
- Build a trusted and transparent relationship across all levels of DD&T and the broader business organizations.
- Partner with all delivery partners (Internal and External) to ensure quality delivery of OBU products leveraging Enterprise Patient Services Platform capabilities.

**ACCOUNTABILITIES**
- Act as a single point of contact for OBU Product Managers when designing solutions on Takeda’s Patient Services Enterprise Platform.
- Be the technical expert and trusted advisor of OBU Product Managers when leveraging Takeda’s Patient Services Enterprise Platform. Enabling full utilization of the Enterprise Platform, by providing solution design, future roadmaps, architecture blueprints, and delivery enablement.
- Partner with other Enablement Leads to build Global Patient Services roadmaps and vision for Patient Services solutions to enable current and future business needs, with focus on enhanced commercial outcomes, reusability, and standardization.
- Identify and deliver value to OBU Product Managers through Global Patient Services capabilities through utilization of reusable components and capabilities which are also leveraging where possible Takeda’s Enterprise Technology ecosystem.
- Drive adoption through delivery of Global Products that are of high quality and high value.
- Ensure Global Patient Services Capabilities are fully leveraged to drive maximum business value and success.
- Jointly drive a roadmap of 24 to 36 months for relevant products and solution in OBU.
- Work with Takeda Demand Managers to setup delivery teams of internal/external technical solution specialists, in line with the roadmap and demands in OBU.
- Support and manage a team of product owners who are accountable for delivery. Ensure they are effectively grooming the product backlogs based on prioritized customer needs.
- Drive the transformation journey of moving to agile Product based delivery, enabling the product owners to be successful through provisioning of agile, high quality and cost-effective services.
- Integrated end to end focus of solutions through the value chain including collection and utilization of data as key enablers.
- Interface to the rest of the GDT organization for other enterprise technologies/services for end-to-end solution design.
- Ensure adherence of Takeda enterprise architecture and commercial governance principles

**DIMENSIONS AND ASPECTS**

**Technical/Functional (Line) Expertise**
- Deep and functional understanding of patient services engagement processes, needs, capabilities, compliance needs, etc.
- Deep understanding of current technology topics (e.g., Patient Services cloud products and platforms, Digital Marketing and CRM products, micro-service architectures, automation, and API integration);
- Strong knowledge of software development lifecycle and experience in Agile methodologies.

**Leadership**
- A strategic mindset, able to see the big picture and able to create and articulate our Patient Services vision
- Able to influence peers and other leaders on overall strategy (vision, capabilities, platform, providers, roadmap)
- Able to create a technology roadmap and to lead a team towards this technology roadmap.
- Empowerment of direct reports in the creation of strategic Patient Services capabilities, whilst fostering a high performing team focused on a life-long-learning culture
- Strong communication skills with ability to articulate and optimize design based on the value to the user and the business.

**Decision-making and Autonomy**
- Ability to make autonomous decisions in the best interest of serving the needs of business and Takeda.
- Ability to connect, orchestrate

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