Business Systems Analyst Iii

hace 1 mes

Guadalajara, México f5 A tiempo completo

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Why do you want to join our team?

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

But our success isn’t driven solely by what we do. We also care deeply about how we do it. At F5, our culture is how we live, every single day. And it’s producing outstanding results—not only for our customers, but also for our employees. We understand that your life is about more than just work, so we’re committed to a culture that supports your whole life.

Position Summary

As a Business Systems Analyst you will partner with other members of the engineering team, product manager, product owner and business users to document business requirements and translate business requirements into logical and viable technical solutions. They provide functional and technical expertise in evaluating, configuring, documenting, monitoring, and supporting systems and procedures that are cost effective and improve efficiency. This role is embedded within an agile team and should be able to quickly adapt and adjust to shifting business priorities.

Primary Responsibilities
- Use functional decomposition to define high-level epics and create user stories to maintain a well-organized product backlog.
- Design reliable and scalable technical solutions that meet business requirements and acceptance criteria and present technical solutions to the review board in the format of proof of concept (POC) or flow diagrams.
- Be a specialist and advisor, to both internal and external partners, on Various SaaS Tools and the Cloud subscription-based business.
- Actively participate in scrum team ceremonies such as backlog grooming, planning, retrospective, demo and daily stand-ups.
- Partner with enterprise architects and solution architects to design technical solutions that meet F5’s service level standard and security requirements.
- Understand business complexities and provide resolutions to user problems when they emerge.
- Serve as an escalation point for internal customer support and product teams
- Perform root cause analysis to resolve technically complex issues and escalated customer technical issues to resolve the problem or qualify appropriately
- Support Accounting and Finance group during month and quarter end activities.
- Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.

Knowledge, Skills and Abilities
- Perform gap analysis to identify Oracle e-Business suite/Oracle ERP cloud system configuration and development changes.
- Create SQL queries against Oracle tables to troubleshoot, develop metrics, and create ad-hoc reporting as needed.
- Work with the business and development team to design and implement system modifications.
- Work with business customers, developers and Oracle Support to research, document and resolve Oracle system issues.
- Excellent written and verbal communication skills
- Rigorous attention to detail and commitment to quality control
- Excellent analytical, critical thinking, documentation, and problem-solving skills
- Demonstrated ability to work both independently and as an integral member of a team
- Intellectual curiosity and the ability to self-motivate
- Good interpersonal skills including tact, diplomacy and ability to maintain composure under pressure
- Flexibility to adapt to changing project requirements and timelines
- Strong organizational skills and the ability to work on multiple projects simultaneously

**Qualifications**:

- BS degree in computer science, technology, engineering or similar field
- 5 or more years of working experience in a business systems analyst, software Engineering or in an equivalent position.
- 3 or more years of working experience required in independently supporting diverse enterprise platforms in the Oracle Order-to-Cash area.
- Functional knowledge of Oracle e-Business suite R12.X, Oracle Cloud ERP in a multi-organization and multi-set of books environment.
- Knowledge of the underlying Oracle tables, integration points and technology processes are critical to success in this role.
- Experience in engaging Oracle Support to research and resolve issues.
- Experience with Agile methodologies such as SAFe, Kanban, scrum.
- Experience working with technical and business stakeholders from global cross-functional teams.
- Experience multiple software development methodologies/lifecycles required.
- Technical certifications desirable, especially for Oracle Cloud and Zuora.

LI-OR1

Our Values

At F5, we live and breathe our core values, Excellence, Integrity, Collaboration, Customer Dedication, Profitable

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