Manager, Product Design

hace 2 semanas

Ciudad de México Hearsay Social A tiempo completo

Looking to work in a collaborative, friendly and dynamic environment? At Hearsay, we've got you covered You'll have the awesome opportunity to closely collaborate with research partners, designers, product managers, software engineers and go-to-market professionals. Together, we bring together the best of desirability, feasibility, and viability to create mind-blowing solutions. We love taking a holistic approach to ensure our design decisions have a positive ripple effect.

But hey, hold on a second Before we start throwing solutions around, let's take a step back and understand the user’s real problem. We're all about digging deep, conducting thorough research, and stepping into our users' shoes to reveal those eye-opening insights. With our user-centered approach, we empower you to design solutions that genuinely address the needs and pain points of our beloved customers.

But wait, there's more We want you to play a significant role in formulating our experience vision. We encourage you to bring your unique perspective and contribute to shaping the future of our products. By actively participating in vision formulation, you'll have the chance to influence the direction we take and ensure that our user experiences are nothing short of exceptional.

Are you passionate about growing and developing a talented team? At Hearsay, we not only value your design expertise but also your ability to nurture and mentor others within the organization. As a part of our team, you'll have the exciting opportunity to contribute to the growth of our team by sharing your knowledge, teaching best practices, and helping others unlock their full potential. We believe that by investing in our people, we can achieve extraordinary results together.

Sounds exciting? Join us as
**Manager, Product Design **and become part of a tight-knit crew that thrives on collaboration, embraces systems thinking, and prioritizes high-quality solutions that make users' lives a little brighter. How could you resist?

**_
About Hearsay Systems_**
- Founded in 2009, Hearsay Systems is reinventing the human-client experience in financial services. The Hearsay Client Engagement Platform empowers over 200,000 advisors and agents to authentically and intelligently grow business relationships by proactively guiding and capturing the last mile of digital communications. The world’s leading financial firms—including Allstate, New York Life, Morgan Stanley, and Charles Schwab—rely on Hearsay’s SaaS platform to scale their reach, optimize sales engagements, and deliver exceptional client service in a consistent and compliant manner._
- We are a tight-knit and dedicated team that passionately believes in our products, our people, and our culture. Our products help advisors and agents scale personalized customer engagements across social media (Facebook, LinkedIn, Twitter, Instagram), websites, text, and voice._
- Headquartered in San Francisco, Hearsay has a globally distributed team with members in San Francisco, Salt Lake City, Seattle, New York, Toronto, London, Budapest, and Manila and is backed by Sequoia Capital, NewView Capital, and Salesforce Ventures._

**About the role**:

- Lead and perform design activities like best practice audits, user research, data analytics, usability tests, experience mapping, sketching, wireframing, prototyping, and concept validation. Run and participate in design thinking workshops.
- Employ a holistic approach to design, considering desirability, feasibility, and viability to create innovative and user-centered solutions.
- Organize and structure product wide content, information, and functionality in a way that is logical and intuitive for users and matches their mental model.
- Create and maintain a comprehensive set of design principles to ensure that user experience remains consistent and impactful across all our product offerings.
- Be a strategic partner to cross-functional peers in defining product direction and developing the product roadmap. Collaborate closely with stakeholders across different teams and departments to ensure alignment.
- Ensure the design team is brought in early enough. Negotiate and prioritize to have the most effective allocations of design resources.
- Develop your team’s expertise in their craft and support their growth. Provide supervision to the team members by coordinating activities, checking on quality and work progress.
- Implement and improve design and feedback processes to help scale the team.
- Collaborate with cross-functional partners to shape experience vision for medium to long-term product problems. Translate high-level vision and strategic objectives into tangible projects and initiatives. Communicate design direction and strategy throughout the organization. Guide designers to achieve the high-level experience vision and strategic objectives.
- Advocate and evangelize design tools, methodologies, and practices among non-designers.

**About you**:

- 10+ ye

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