Customer Service Rep I

hace 1 semana

Ciudad de México Glidewell Mexico City A tiempo completo

**Customer Service Representative I**

**P**
**osition**
**R**
**eports**
**T**
**o***:Designated Supervisor or Manager

**P**osition directly supervises**:No one

**Job division**:Customer Experience

**O**
**ver-**
**T**
**ime**
**S**
**tatus***:Non-Exempt

**P**
**urpose**
**O**
**f**
**P**
**osition***:To provide high-quality customer service and serve as liaison between the Company and its customers. Provides assistance will all customers’ requests and inquiries, promotes company products and services, and performs a variety of administrative tasks related to customer service.

**To fulfill this position successfully, an individual must be able to perform each essential function satisfactorily.**

**E**
**ssential**
***
**F**
**unctions***:

- Answers inbound telephone calls from current and potential customers within established service response time.
- Provides administrative support to customers; checks on ship dates, offers information on all products, updates account information, and inputs call notes into the customer management system.
- Promotes company products and services.
- Assists customers in problem solving, planning, development, and execution of stated goals and objectives.
- Researches and resolves simple customer complaints.
- Provides customers, team members, dental technicians, and managers with accurate and complete information in a prompt and articulate manner.
- Serves as a liaison between customer service department and all other internal corporate departments and divisions.
- Complies with customer service policies and procedures including call center operational standards.
- Processes orders and prepares necessary correspondence.
- Provides service and assistance in a friendly and customer-service oriented manner to help ensure customer retention and satisfaction.
- Completes all assigned tasks on customer service representative (CSR) personal and department worklist.
- Maintains consistent professional relationship with Schedulers, Technical Advisors, and Shipping and Production staff.
- Maintains automatic call distribution (ACD) availability to meet department standards.
- Maintains error rate to meet department standards.
- Maintains average call volume within department average; manages preparation time accordingly.
- Establishes positive working relationships with internal and external customers by helping customers feel valued, appreciated, and involved in discussions and decisions.
- Takes personal responsibility for customer service challenges, correcting them quickly and in a positive manner.
- Seeks advice and input from Team Lead or Manager as needed.
- Coordinates and performs a range of department support activities as needed.
- Performs other related duties and projects as business needs require at direction of management.

The preceding functions have been provided as examples of the type of work performed by employees assigned to this job classification. Management reserves the right to add, subtract, or change the job functions.

**Minimum Qualifications**: T**he **requirements listed below are representative of the knowledge, skill, and ability necessary to **successfully **perform **the **essential function**s** **of the position**.**

**Education and Experience**:

- High school diploma or equivalent.
- Previous experience in customer service and/or call center required.
- Dental Lab or Dental Office experience a plus.

**Special Requirements/Certification**:

- Must pass Customer Service Representative Skills test.
- Must pass Phone Skills test.
- Must pass Typing Skills test.

**Communication Skills***:

- Must possess proficient English skills, both written and verbal.
- Must possess effective oral communication and interpersonal skills with ability to deal with all levels of personnel in a professional and effective manner.
- Proven ability to develop strong relationships across multiple functions.
- Ability to create and compose written materials with proper English grammar and punctuation.
- Ability to communicate clearly with employees, management, and team members.
- Ability to convey information in a clear and concise manner.
- Ability to communicate effectively in a multi-cultural business environment.
- Demonstrated active listening skills.
- Ability to provide information in a professional and non-threatening manner.

**Knowledge and Abilities**:

- Must be a self-starter with a strong sense of self-development.
- Demonstrated problem-solving skills and time management skills.
- Demonstrated customer service attitude and approachability.
- Demonstrated approachability and customer service skills.
- Demonstrated reliability, dependability and flexibility in work habits.
- Possess a strong attention to detail and accuracy.
- Possess strong interpersonal skills to provide quality customer service.
- Proficient knowledge of general office procedures and office equipment.
- Proficient skills in the MS Office suite (Excel, Word, PowerPoint, and Ou

  • Customer Service Rep

    hace 3 semanas

    Ciudad Juarez, México Emprego MX A tiempo completo

    **EATON CDPA** **Solicita**: **Customer Service Rep** **Descripción y Requisitos** **Customer Service Rep Hourly** **Qualifications**: - Bachelor’s degree - Advance Microsoft office - Advance knowledge of OTP, SFR, AWSD, backorders - VISTA - MAPICS - English 70% **Essential Functions** - Help customers with questions and provide response regarding...

  • Customer Service Rep

    hace 3 semanas

    Ciudad Juarez, México Emprego MX A tiempo completo

    **SIEMENS - ITESA** **Solicita**: **Customer Service Rep** **Descripción y Requisitos** **Customer Service Rep** Planta Siemens - ITESA**Essential Job Functions** - Customer Request Daily Follow up - Finished Goods change requirements from one DC to other DC, prioritize - Short - and long-term excess identification and disposition - Backorder root cause...

  • Customer Service Rep

    hace 1 semana

    Ciudad Juarez, México Emprego MX A tiempo completo

    **EMPRESA IMPORTANTE** **Solicita**: **Customer Service Rep** **Descripción y Requisitos** - Escolaridad: - Preparatoria minimo - Carrera trunca - Habilidades-Experiência: - Bilingue Ingles-Español escrito-hablado - Habilidad para trabajar bajo estres - Negociacion - Experiência en servicio a clientes (deseable) - Conocimiento en excel, outlook, word,...

  • Customer Service Rep

    hace 6 días

    Ciudad de México ICON A tiempo completo

    **Customer Service Rep** **Location: Mexico (Home-based or Office based)** **Working Hours**:Mon - Fri 9am - 17:30pm and covering night some shifts during vacation periods from 11:30am - 20:00pm. **Summary** Provides front line support to ICON Firecrest customers by providing product and service information; resolving product and service...

  • Customer Service Rep. I

    hace 1 día

    Ciudad de México Alcon A tiempo completo

    Customer Service Representative I - Location: Mexico City_ At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go...

  • Customer Service Representative

    hace 4 semanas

    Ciudad Juarez, México GRUPO WELCOME A tiempo completo

    **GRUPO WELCOME EMPRESA LIDER EN RECURSOS HUMANOS SOLICITA** **CUSTOMER SERVICE REP CD JUAREZ** **Requisitos**: **ESCOLARIDAD: INGENIERO INDUSTRIAL U OTRA, CARRERA TERMINADA YA SEA TITULADO O PASANTE.** **MANEJO DE OFFICE** **MANEJO DE ERP** **EXPERIENCIA: 3-5 A AÑOS DE EXPERIENCIA EN CUSTOMER SERVICE REP EN LA INDUSTRIA MAQUILADORA O...

  • Customer Service Representative I

    hace 2 días

    Ciudad de México, Ciudad de México Zebra Technologies Corp A tiempo completo

    About the RoleThe Customer Service Representative I position is an exciting opportunity to work with a dynamic team and make a positive impact on our customers' experiences. In this role, you will be responsible for providing excellent customer service and resolving customer issues via various channels.Your key responsibilities will include:Responding to...

  • Customer Service Rep

    hace 1 semana

    Ciudad Juarez, México INDUSTRIAL INTERNATIONAL SERVICES SA IIS SAQUANTUM PLASTICS A tiempo completo

    **INDUSTRIAL INTERNATIONAL SERVICES SA IIS SA/QUANTUM PLASTICS** **Solicita**: **CUSTOMER SERVICE REP.** **Descripción y Requisitos** **Objetivo del puesto**: - Orientación al cliente y objetivos. Asegura la entrega de un excelente servicio al cliente a través del procesamiento rápido y preciso de pedidos, comunicación y coordinación con otros...

  • Customer Service Rep(Rosarito/Tijuana) Vinventions

    hace 1 semana

    Playas de Rosarito, México Buscojobs México A tiempo completo

    Descripción y detalle de las actividadesCustomer S Rep ENCARGADA DE CUSTOMER SUPPORT REP Rosarito/Tijuana availability to work 5 months in Tijuana and later on in Rosarito Baja California Bilingual Residence in Baja California Visa and Passport WINE SOLUTIONS Vinventions 3rd most important global manufacturer of wine caps and corks opening in Rosarito his...

  • Sr. Customer Service Rep

    hace 3 semanas

    Ciudad de México, CDMX Epson America, Inc A tiempo completo

    **Long Description**: **Principal Accountabilities**: - In addition to the following Epson's policies and procedures, principal accountabilities include, but are not limited to:_ **Customer Order Processing** - Managing orders from inception to customer delivery and communicate any exception to the involved teams. (Customers, sales rep, etc) - Processing...

  • Customer Service Representative

    hace 3 semanas

    México Sandtex A tiempo completo

    **We are an American company, seeking a Mexico based customer service rep.** **All the work will be done remotely and from home. English is required.** **You will be expected to provide your own laptop, internet and cell phone.** **Who we are**: We are the leading Mexican-focused industrial distributor in the United States. Since 1993 our family run...

  • Customer Service Rep

    hace 2 semanas

    San Nicolás de los Garza, México Rsgroup A tiempo completo

    Select how often (in days) to receive an alert:Customer Service RepLocation: Monterrey, NLE, MX, 66428Function: Customer ServicesAbout RS Group Across the industrial design, manufacturing, and maintenance worlds, we're the digital destination for product and service solutions to help our customers with the maintenance, repair and operation of their...

  • Customer Service Rep I

    hace 3 semanas

    Lerma de Villada, México Sensient Technologies A tiempo completo

    At Sensient Technologies, we are experts in science, art, and innovation of color and flavor. We are market savvy and visionary. We are problem solvers and we will be better with you. The Customer Service Representative is responsible for administering, processing and tracking orders. Will perform all customer service duties, respond to customer requests,...

  • Customer Service

    hace 4 semanas

    Ciudad Juarez, México EATON CDPA A tiempo completo

    **EATON CDPA** **Solicita**: **Customer Service** **Descripción y Requisitos** **Customer Service Rep Hourly** ***Qualifications**: - Bachelor’s degree - Advance Microsoft office - Advance knowledge of OTP, SFR, AWSD, backorders - VISTA - MAPICS - English 70% **Essential Functions** - Help customers with questions and provide response regarding of...

  • Customer Service Representative

    hace 1 semana

    Ciudad de México Lead A Venta A tiempo completo

    About the position **Position name**: Customer Service Rep **Reporting to**: TBD **Location/Travel**: Mexico. Compensation $1,000 - $ 1,300 (month) - Negotiable depending on experience Overview Our client, a global leader in cutting-edge optical design, manufacturing, and image processing technology, is seeking a detail-oriented Customer Service...

  • Bilingual Customer Service Representative

    hace 4 días

    San Miguel de Cozumel, México DME Service Solutions A tiempo completo

    **Company name**: DME Service Solution **Department**: Operations **Job title**: Customer Service Representative **Location**: Hybrid **Reports to** : Customer Service Supervisor **Country** : Monterrey, Nuevo Leon, Mexico - **We offer**:_ - _**Home office - **_including_ **the training **_ - _**The company will provide the equipment**_ - _**100% Paid...

  • Rep I-customer Service

    hace 2 semanas

    Ciudad de México Amex A tiempo completo

    **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you...

  • Customer Service Analyst

    hace 2 semanas

    Ciudad Juarez, México EATON CDPA A tiempo completo

    **EATON CDPA** **Solicita**: **Customer Service Analyst** **Descripción y Requisitos** **Customer Service Rep**: **Qualifications**: - Bachelor’s degree - Advance Microsoft office - Advance knowledge of OTP, SFR, AWSD, backorders - VISTA - MAPICS - English 70% **Essential Functions** - Help customers with questions and provide response regarding of...

  • Customer Service Rep

    hace 2 semanas

    Colonia Lomas de Chapultepec, México Quinio A tiempo completo

    Quinio es una empresa de tecnología que adquiere y construye marcas que venden a través de comercio electrónico. Nos apasionan los buenos productos y llevamos los mejores a los hogares latinoamericanos. Buscamos convertirnos en el vendedor de productos al consumo más grande en el ecosistema de e-commerce en Latinoamérica. Somos un equipo de operadores...

  • Customer Service

    hace 4 semanas

    Ciudad Juarez, México EATON CDPA A tiempo completo

    **Descripción y Requisitos***:**Customer Service Rep**:** Qualifications**: - Bachelor’s degree - Advance Microsoft office - Advance knowledge of OTP, SFR, AWSD, backorders - VISTA - MAPICS - English 70% **Essential Functions** - Help customers with questions and provide response regarding of expedite requests, cancellations, orders on hold, do not ship...