Customer Service Rep. I

hace 3 semanas

Ciudad de México Alcon A tiempo completo

Customer Service Representative I
- Location: Mexico City_

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

As a Customer Service Representative supporting the Customer Service team, you will be responsible for service excellence with efficient, effective processing of customer orders to enable correct purchase, invoicing, and delivery of Alcon products to customers. The Customer Service Representative is also responsible for the provision of customer services to Alcon's customers, internal departments, and consumers. The role offers an opportunity to display initiative, a passion for service excellence and to actively demonstrate Alcon's core values.

In this role, a typical day will include:

- Reception, handling, and management of requests from customers of both franchises.
- Attention to all commercial representatives of both franchises.
- Monitoring of product prices. And confirmation that the price is updated.
- Receive the order of the consignment, process it, and generate the replacement of the same.
- Ensure the correct billing of all consignments received. And the correct ringing.
- Responsible for uploading Alcon's invoice to customer portals for timely payment.
- Control of the status and tracking of orders.
- Control the availability of products and their codes.

WHAT YOU’LL BRING TO ALCON:

- Bachelor’s degree in marketing, Administration, or similar.
- 1 to 2 years of Experience in customer service positions.
- Strong knowledge of Microsoft Office
- SAP System Experience - Desirable
- Experience in pharma or medical devices industry - Desirable.
- English intermediate

HOW YOU CAN THRIVE AT ALCON:

- Opportunity to join a growing, early-stage organization built within a mature, stable global company.
- Friendly working environment and a diverse and highly motivated team
- Individual career development plan and possible career growth within a newly created account
- Truly international environment and daily interactions with colleagues and stakeholders from all over the world
- Attractive benefits & compensation package
- Flexible hours and remote work possibilities (min 3 days per week office-based)

KINDLY SUBMIT YOUR RESUME IN ENGLISH

Alcon Careers
- Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status._

ATTENTION: Current Alcon Employee/Contingent Worker
- Find Jobs for Employees
- Find Jobs for Contingent Worker

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