Field Customer Quality Engineer
hace 2 semanas
**What your background should look like**:
**RESPONSIBILITIES**
- Lead and guide our Internal teams to develop customer intimacy by representing voice of key customers inside TE Connectivity Americas Automotive to deliver extraordinary customer experience.
- Champion our manufacturing and quality teams in understanding the customer requirements and immediate needs from the customer.
- Drive the utilization of customer quality core tools based designed around 8D improvement, corrective action verification of effectiveness requiring the plant teams to deploy and implement the quality improvements to solve the customer quality issues and / or improve the performance.
- Document and issue Customer meeting minutes, record action items and reply in a timely manner; Capture meaningful customer feedback and communicate to cross functional internal teams
- Work with cross functional teams to ensure key customer specific requirements are implemented and followed within TE.
- Daily customer visit and relationship forging within the customer network to enable the trust and confidence of the customer in our products.
- Ensure key customer portal TE performance is accurately reflected in the internal TECHS system in support of our global processes and procedures.
- Facilitate global read across for major or fundamental corrective actions.
- Conduct on-site installation and service of product; Support on site vehicle assembly plant trials, problem investigation, root cause and follow-up corrective actions/technical support.
**QUALIFICATIONS**
- BS Degree in Mechanical, Electrical, Industrial or Electronic Engineering required with 6+ years of relevant experience
- 3 years’ experience with all tools of IATF16949; especially APQP, PPAP, Root Cause Analysis
- 4+ years with OEM and Tier 1 experience
- Working knowledge of SPC, capability analysis, gage R&R, and statistical techniques through at least 2 years of experience
- Excellent verbal and written communication skills with project management capabilities
- Ability to effectively organize and prioritize issues and make intelligent, timely decisions independently or in coordination with other cross-functional teams.
- Strong interpersonal and organizational skills.
- Strong curiosity eye.
- Self-awareness and self-driving attitude, high resilience and open minded.
- Advanced English
**PREFERRED QUALIFICATIONS**
- Master’s Degree preferred in similar Engineering or Business
- Awareness level of convergent technical problem-solving tools such as Shainin Red X, and Six Sigma, preferred
- Experience with technical and commercial environments and work fluidly to lead communications OEM customers.
- Understanding GM Operation System and requirements.
- Be self-directed and possess strong managerial courage and business acumen
**LOCATION**
- Ramos Arizpe.
**Competencies**:
- Values: Integrity, Accountability, Teamwork, Innovation
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