Mexico Regional Customer Quality Manager

hace 1 mes

Hermosillo, México TE Connectivity A tiempo completo

TE Connectivity’s Quality and Reliability Engineering Teams analyze the ability of product and production systems to comply with customer and contractual requirements through established reliability factors. They design, recommend revisions and install quality control systems, develop and document analytical methods for establishing reliability of products and their components and conduct analysis on relative reliability with regards to cost, structure, weight, maintainability, facility of production, and availability of materials and equipment. Out teams develop, implement and monitor company environmental safety programs and policies to ensure compliance with federal, state, and local environmental, health and safety regulations and recommend corrective actions if necessary. They are responsible for policies and practices to comply with applicable government regulations and industry requirements related to product environmental compliance, the implementation and management of technical and testing standards and specifications, quality control and reliability programs governing materials, product and processes, resulting in the optimization of material and labor, as well as failure analysis, root cause, corrective action and customer communication.

**What your background should look like**:
**RESPONSIBILITIES**
- Lead a team to develop customer intimacy by representing voice of customer for key customers inside TE Connectivity Americas Automotive to deliver extraordinary customer experience
- Champion process owner responsible customer specific improvement plans aimed at improving TE internal performance to KPI’s and our performance in the eyes of our customers
- Drive the utilization of customer quality core tools based designed around 8D improvement, corrective action verification of effectiveness and quality basic focus checks through PFMEA and other tools for key customer work centers to ensure robust continuous improvement within TE processes
- Work cross functional to ensure key customer specific requirements are implemented and followed within TE
- Proactive customer visitation to communicate performance improvement initiatives and obtain feedback to develop customer relationships
- Ensure key customer portal TE performance is accurately reflected in the internal TECHS system in support of our global processes and procedures
- Facilitate global read across for major or fundamental corrective actions
- Contribute internally harmonized versions of customer scorecards and drive awareness and actions which improve TE standing with customers
- Align strategic approaches to customers with the Sales and Marketing team based on quality and business trends
- Assist data gathering and formulate negotiation and accrual recommendations when customer pursue quality related cost recoveries from TE

**QUALIFICATIONS**
- BS Degree in Mechanical, Electrical, Industrial or Electronic Engineering required with 10+ years of relevant experience
- Master’s Degree preferred in similar Engineering or Business / Business Administration field
- 5 years’ experience with OEM direct interaction. (GM, FORD preferred)
- Awareness level of convergent technical problem solving tools such as Shainin Red X preferred
- America Society for Quality (ASQ) Certified Quality Engineer preferred
- 5 years’ experience with all tools of IATF16949; especially APQP, PPAP, Root Cause Analysis
- Working knowledge of SPC, capability analysis, gage R&R, and statistical techniques through at least 2 years of experience
- Excellent verbal and written communication skills with project management capabilities
- Must be able to lead and motivate engineering resources within a matrix organization
- Must possess > 2 years experience in risk mitigation through use of the PFMEA tool
- Must be willing to travel 20% to 50% within the US and Mexico
- Able to work effectively in a team environment
- Proficiency working with Microsoft Excel, Word, PowerPoint and SAP

**LOCATION**
- Hermosillo, Sonora.

**Competencies**:

- Motivating Others- Managing and Measuring Work- Building Effective Teams- Values: Integrity, Accountability, Teamwork, Innovation- SET : Strategy, Execution, Talent (for managers)**ABOUT TE CONNECTIVITY**

**WHAT TE CONNECTIVITY OFFERS**:
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority
- Competitive Salary Package
- Performance-Based Bonus Plans
- Health and Wellness Incentives
- Employee Stock Purchase Program
- Community Outreach Programs / Charity Events
- Employee Resource Group

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.

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