Azure Cloud Support

hace 1 mes

Monterrey, México Epicor A tiempo completo

The Job:
The Cloud Reliability Analyst provides expert support to escalation issues and other areas of the organization, by monitoring alerts, managing tasks and following up on action items.

What you will be doing:

- Triages issues between different areas of the organization.
- Manages ServiceNow Tasks
- Understands and adheres to escalation paths so that issues are resolved in conjunction withoutlined SLAs
- Manages production infrastructure.
- Provide support as SME to groups outside the IT organization.

What you will be doing:

- Ability to work on problems of moderate scope.
- Ability to work as a team to accomplish departmental goals.
- Technical expertise.
- Decision-making skills.
- Advance knowledge of SQL.
- Experience with Microsoft Azure, AWS or similar technologies preferred.
- Experience with Microsoft Active Directory preferred.

The Team: The Global Support team is our customer advocate and business partner, working to provide best-in-class training for Epicor customers. We support the global customer education and deliver consistent, high-quality offerings across all product lines. Our team takes pride in offering exceptional customer service and transforming the way we interact with our customers. We’d love to have you join us.

Why Epicor?
At Epicor, we know that success comes from working together. Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customers’ success and our growth as a business.

We’re truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We’re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future.

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Equal Opportunities and Accommodations Statement

**Job Types**: Full-time, Permanent

**Salary**: $35,000.00 - $50,000.00 per month

**Language**:

- English (required)

Work Location: In person

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