Sales Support Assoc Analyst

hace 3 semanas

Miguel Hidalgo, México PepsiCo A tiempo completo

Now we are looking for this position: Customer Information Analyst

Main Purpose:
The Customer Information Analyst (CIA) processes all new requests and changes for customers, route and organization in accordance with data management guidelines. The CIA is responsible for collecting and reviewing relevant information incorporating research and analysis to determine proper action. The CIA communicates the status of requests as well as resolves disputes and issues. The CIA will be required to perform periodic audits of existing Customer MasterFiles data.

**Responsibilities**:

- Maintenance of market sales tax certificates
- Research sales tax refunds and credits
- Ensure new account set up and proper maintenance of accounts within established Service Level Agreements
- Ability to resolve Arctree cases pursuant to sales tax issues
- Capable of interpreting and adhering to individual state tax guidelines
- Monitors and ensures all forms are submitted with complete and accurate data
- Create task assignments within team utilizing CDM task manager
- Reviews and determines how to resolve field requests
- Process customer maintenance requests
- Analyze Customer MasterFiles for correct/updated hierarchy and key business process data points
- Maintain, update and document Customer MasterFiles guidelines and requirements

Qualifications:
- Advance English is required- Bachelor’s degree is required
- Ability to work within strict deadlines, learn new processes quickly, work effectively with a team and adapt to constantly evolving work responsibilities
- Must have strong analytical and problem-solving skills to formulate effective action plans to deal with issues proactively
- SAP/Auditing Experience is a plus
- Ability to manipulate Excel to extract necessary data is required
- Exceptional organizational skills to handle the high volume of requests
- Ability to effectively communicate in a professional and constructive manner internally and with customers
- Strong passion for customer service
- Ability to hold others to outlined processes
- Strong team player and committed to teamwork in all situations
- Excellent written and oral communications skills
- Demonstrated ability to leveraging system and tools
- If you have the profile that we are looking, send us your CV by this via, if it's possible that you can participate in this process we will contact you ASAP, if not we will keep your info in our base data for 6 months.**Thank you so much for your interest in PepsiCo

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