Enterprise Account Executive

hace 2 semanas

Monterrey, México UPS Mexico A tiempo completo

Explore su próxima oportunidad en una compañía perteneciente a la lista de Fortune Global 500. Visualice posibilidades innovadoras, disfrute de nuestra enriquecedora cultura y trabaje con equipos talentosos que lo ayudarán a ser mejor cada día. Sabemos lo que se necesita para llevar a UPS al mañana: personas con una extraordinaria combinación de habilidad y pasión. Si tiene las cualidades y el ímpetu para liderear equipos, hay posiciones listas para cultivar sus habilidades y llevarlo al siguiente nível.

**Descripción de puesto**:
**Job Summary**
This position retains and grows customer business of UPS' Enterprise Accounts. He/She uses available resources to learn customers’ businesses, identify business needs, and proactively contact customers to position UPS’s products and services to meet their needs. This position is responsible for prioritizing customer opportunities, focusing attention on accounts with the greatest opportunity and likelihood of success, creating contacts, monitoring contractual compliance, and answering customer questions. He/She works with Sales Managers, Account Executives (AEs), and Sales Support Representatives (SSRs) to coordinate account strategies and contract agreements and provide appropriate account alignment.

**Responsibilities**:

- Uses company systems and tools to research account managers’ current strategies and account information on the contract to select selling strategies for accounts.
- Contacts Account Managers, AEs, SSRs and uses automated systems to learn about their current selling strategies and customer contracts.
- Uses sales tools to research customer businesses and prioritize new and lost business opportunities and identify opportunities for retaining existing customers.
- Calls customers to identify their business needs, sell additional products and services, and retain current business.
- Questions customers to learn about their businesses and industries, go-to-market strategies, corporate structures, and shipping needs.
- Responds to customer questions, complaints, and inquiries to meet customer needs.
- Maintains relationships with customers by assisting them and acting as their advocate in resolving service issues (e.g., claims, damages, etc.).
- Enters sales leads into the Customer Relationship Management (CRM) system to coordinate inside and external sales and to maximize business opportunities.
- Records and updates account activity (e.g., call notes, billing updates, etc.) to ensure customer information and interactions are accurately documented.

**Qualifications**:

- Bachelor's Degree or International equivalent - Preferred
- Experience using Microsoft Office products or equivalent software
- UPS and/or business-to-business or business-to-consumer sales experience - Preferred

**Tipo de empleado**:
Permanente

UPS se compromete a proporcionar un lugar de trabajo libre de discriminación, acoso y represalias.

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