Logistics Customer Representative

hace 3 meses

Juriquilla, México Charger Logistics Inc A tiempo completo

**_We’re proud to say we’ve been named one of "Super Empresas Expansión 2024 Top Companies"._**

Charger logistics Inc. is a world
- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.

Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded organization that welcomes and support individual idea and strategies.

**Responsibilities**
- **Client Interaction**: Serve as the primary contact for assigned clients, addressing their needs and concerns promptly and professionally.
- **Field Visits**: Conduct regular site visits to client locations to monitor service quality, gather feedback, and ensure operational standards are met.
- **Issue Resolution**: Identify and resolve any logístical problems or discrepancies that arise during transport and delivery, escalating complex issues to higher management if necessary.
- **Order Management**: Oversee the progress of shipments, ensuring timely and accurate deliveries. Maintain up-to-date records of shipments and client interactions.
- **Service Improvement**: Work with clients to understand their requirements and provide recommendations for optimizing their logistics processes.
- **Reporting**: Prepare and present regular reports on client satisfaction, service performance, and any operational issues.
- **Collaboration**: Coordinate with internal teams, including dispatch, warehousing, and operations, to ensure smooth logistics operations and address any client-specific needs.
- **Compliance**: Ensure all logistics activities comply with company policies, industry regulations, and safety standards.

**Requirements**:

- **Fluent english skills is a must**:

- Education: Bachelor’s degree in Logistics, Supply Chain Management, Business, or a related field is preferred.
- Experience: +3 years of experience in logistics or customer service, preferably in a field-based role.
- Moving availability to Bajio zone
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities and attention to detail.
- Proficiency in logistics software and Microsoft Office Suite.
- Ability to work independently and manage multiple tasks effectively.
- Other: Valid driver’s license and reliable transportation required. Ability to travel frequently to client sites.

**Benefits**
- International training
- Competitive Salary
- Life insurance
- Healthcare Benefit Package
- Career Growth
- Savings fund
- Food coupons
- Performance bonus
- We invest time and support in you to provide the room to learn, grow and work your way up. An entrepreneurially minded organization where you’ll be given support and room to develop your own strategies. If this sounds like what you’re looking for, then we might be the place for you._

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