IT Senior Business Analyst

hace 4 meses

Miguel Hidalgo, México PepsiCo A tiempo completo

Overview:
PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes LAY’S ®, DORITOS ®, CHEETOS ®, GATORADE ®, PEPSI ®, QUAKER ® and more. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales.

Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). pep+ is our strategic end-to-end transformation that puts sustainability and human capital at the center of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people.

Our employees drive our culture. No two days are the same; we are dynamic and full of passionate teams that embrace new ideas through our collaborative spirit. At PepsiCo, we know that our company can only succeed when our associates and the society we serve flourishes. We are committed to fostering a diverse workforce by creating a collaborative, equitable and inclusive space where everyone, regardless of what we look like, where we come from or who we love, has a voice. At PepsiCo we create a Space to be you.

Now we are looking for this position:
**Responsibilities**:
**IT Sector Analyst**

**Main Purpose**

As a member of our team, you will be required to have a technical and digital expertise along with a strong customer service skill set. The individual must be able to balance business requirements with IT standards, acting quickly to support the MBS, as well as meet their increasing business demands. In this role, you will be enabling all the Mexico Business Services users with the necessary IT tools (software and hardware).

This role will be based in Mexico and provide direct support for MBS in conjunction with the global IT team and Field Services. Responsibilities include enabling users with all software required before the Go Live of their service transition, provide direct end user support in escalated tickets, communicate progress on requirements to the Business Stakeholders, coordinate hardware delivery, and follow-up on inventory accuracy.

**Accountabilities / Responsibilities**
- Enable new MBS users with the installation of the necessary software for their operation.
- Communicate progress on IT requirements with Business Stakeholders and global IT teams.
- Maintain the accuracy hardware inventory and coordinate the delivery with Field Service team.
- Follow-up and solve escalated tickets.
- Design BI dashboards, scorecards, charts/graphs, drill-downs, and dynamic reports to meet new information needs.
- Serve as primary IT point of contact and trusted technology partner for the MBS.
- Identify opportunities for automation or technological improvement in processes.

Qualifications:
**Qualifications / Requirement**
- Proficiency using various Microsoft Office desktop products.
- BA/BS in Information Systems Management, Computer Science or related field, or an equivalent combination of education and/or experience.
- Effective written and verbal English communication skills.
- Advanced proficiency in analytical, problem solving, negotiating, interpersonal, and communication skills (written and oral).
- Ability to work with virtual & global teams.
- Ability to adapt to change quickly and handle unforeseen requirements effectively with limited assistance for prioritization.
- Must be organized and detail oriented.
- Previous IT support experience at a company of similar size and complexity as PepsiCo.
- Previous support experience working directly with executives.
- Desired proficiency in SAP, Power BI, O365, Power Automate.
- Experience working in an Agile environment desirable.
- Fluent communication ability.

If you have the profile that we are looking, send us your CV by this via, if it's possible that you can participate in this process we will contact you ASAP, if not we will keep your info in our base data for 6 months.

**Thank you so much for your interest in PepsiCo

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