Shared Services Process Analyst

hace 6 meses


City, México Tala A tiempo completo

**About Tala**

Tala is a global technology company building the world’s most accessible financial services. With more than $350 million raised from visionary investors, we are serving millions of customers around the world who have been overlooked by traditional financial institutions - and our plan is to serve millions more, and have been named by the _Fortune _Impact 20 list, _CNBC_’s Disruptor 50, and _Forbes’ _Fintech 50 list for five years running. We are expanding across product offerings, countries and crypto and are looking for people who have an entrepreneurial spirit and are passionate about the mission.

By creating a unique platform that enables lending and other financial services around the globe, people in emerging markets are able to start and expand small businesses, manage day-to-day needs, and pursue their financial goals with confidence. Currently, more than 7 million people across Kenya, the Philippines, Mexico, and India have used Tala products. Due to our global team, we have a remote-first approach, and also have offices in Santa Monica, CA (HQ); Nairobi, Kenya; Mexico City, Mexico; Manila, the Philippines; and Bangalore, India.

Most Talazens join us because they connect with our mission of enabling financial agency for underbanked people around the world. If you are energized by the impact you can make at Tala, we’d love to hear from you

Shared Services Process Analyst, contributes with operations to build a best in class Customer Experience by daily monitoring and analyzing Relational & Transactional KPIs, sharing inputs, best practices, evolving and enhancing the procedures and standards to provide a top Customer Experience across all the key moments and of truth of their journey working with internal team members.

**What You’ll do?**:

- To be a key partner with operations by working closely with the team.
- Deeply understanding of internal procedures, policies and standards to have assertive communications.
- Consultative conversations with internal customers to be aligned with the operational input of the day to day life in operations.
- Take decisions based on data to ensure the enhancement or development of procedures is conducted the most accurate way possible.
- Enhance procedures to conduct the interaction to be based on stellar customer service.
- Develop procedures to conduct the interaction to be based on stellar customer service.
- Be a role model in terms of the importance of being open to finding better ways to obtain better results but also of the importance of compliance with procedures and policies.
- Understand the core KPIs of the operational business units, Customer Care and Recoveries.

**What You’ll Need**:

- Proven experience in cross functional collaboration with operational areas of at least 1 year or equivalent experience in operations.
- Data driven decision making oriented.
- Proven experience in project management.
- Experience in participating in internal/external audits (basic or certification).
- Exceptional verbal and written presentation skills, especially with non-technical audiences.
- Exceptional, proven ability to translate data into actionable recommendations.
- Fluent in English and Spanish
- **
Preferred Qualifications**:

- Knowledge of the financial services industry (KYC, Customer Service, Collections, financial compliance, etc.)
- Project management skills, ideally Six Sigma training.
- Experience working with an international teams.
- Comfortable with ambiguity

Our vision is to build a new financial ecosystem where everyone can participate on equal footing and access the tools they need to be financially healthy. We strongly believe that inclusion fosters innovation and we’re proud to have a diverse global team that represents a multitude of backgrounds, cultures, and experience. We hire talented people regardless of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.



  • City, México Flix SE A tiempo completo

    We're looking for a motivated and driven HR Shared Services Head who will help us shape our team, drive the company to the next level, and have the most direct influence on our success. The HR Shared Services Head (Head of HR Hub Site Lead) will be responsible for establishing and managing all people related topics in the shared services center in Mexico to...

  • Process Analyst

    hace 5 meses


    City, México Alfa Laval A tiempo completo

    At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress. As a member of our team, you thrive in a truly...

  • Process analyst

    hace 6 meses


    Mexico City Alfa Laval A tiempo completo

    At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress. As a member of our team, you thrive in a truly...


  • Mexico City Siemens, S.A. de C.V. A tiempo completo

    At SiemensGlobal Business Services (GBS), we shape the Shared Services landscape of thefuture by supporting companies in all sectors worldwide. We aim to excite ourcustomers through providing value generating and high-quality solutionsappropriately tailored to their needs. Our mission is to seamlessly integrate,digitalize, and optimize business processes in...


  • Mexico City dbschenker A tiempo completo

    Your tasks The AP Analyst will drive insight for Schenker transportation products (Air, Ocean, or Land). The AP Analyst will communicate effectively and support a product team leader to drive efficiency and control for continuous improvement, including daily payables processing, month-end close support, and maintaining vendor relationships. Tasks &...


  • Mexico City The Sherwin-Williams Company A tiempo completo

    Sherwin-Williams, a global leader in the paints and coatings industry, is looking for a highly motivated and detail-oriented Finance Accounting Analyst to join our Finance Accounting analyst role is responsible for the day-to-day reconciliation of various Balance Sheet accounts and financial review. This role is tasked to review, analyze, research,...


  • Mexico City Teva Pharmaceuticals A tiempo completo

    The opportunityThe Opportunity to be Business Process Analyst in Product costing, Material Ledger, Cost accounting and the Opportunity to demonstrate Excellent understanding and exposure to the Service Business related business processes in a Manufacturing Industry.Your experience and qualificationsStrongly preferred • Thorough expertise of FI/CO...

  • Business Analyst

    hace 2 meses


    Mexico City Snaphunt A tiempo completo

    The OfferExcellent career development opportunitiesLeadership RoleWork alongside & learn from best in class talentThe Job You will be responsible for : Contributing to and driving continuous process improvement initiatives to meet business needs.Establishing project plans, resources, budgets and time-frames, and assigning tasks.Gathering, analysing,...


  • Mexico City Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    The Amazon Web Services Professional Services team is looking for Customer Practice Managers who can lead customer journeys that accelerate business outcomes. This role is a trusted advisor for our customers who can drive strategic and financial value for customers through promoting and selling transformational professional services programs. Key job...

  • Business Analyst

    hace 4 días


    Mexico City Cognizant A tiempo completo

    We’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...


  • City, México Adenza A tiempo completo

    Calypso Technology and Axiom SL have merged to form a new company, Adenza.  Play 00:00 - 01:07 Mute Enter fullscreen Play  Division Overview Customer Success is an integral part of Adenza's growth and success. This division's mission is to continuously enhance the Adenza Customer experience in how they consume the Adenza software and services, using a...

  • Business Analyst, AOP

    hace 5 meses


    Mexico City Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    Analytics Ops and Programs team in Hyderabad is looking for an innovative, hands-on and customer-obsessed Business Analyst. Candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, excellent technical skills and should be able to juggle multiple tasks at once. Ideal candidate must be able to...


  • City, México Capgemini A tiempo completo

    **Position: Application Support Analyst** **Experience level**:Middle **Education level**:Bachelor Degree **Location**:any state of Mexico **Industry - Sector**: **What you’ll do?** Problem Analysts Ability to analyze problems, find root cause and document it, Manage rand manage expectations and priorities of the different problems faced, communicate...

  • Delivery Analyst

    hace 2 meses


    Mexico City NTT DATA Services A tiempo completo

    Req ID: 297357 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Delivery Analyst - FieldTech to join our team in Mexico City, México (MX-MEX), Mexico (MX).NTT DATA SERVICES MEXICO...


  • Mexico City Spin Master Ltd A tiempo completo

    Job Description : What will you work on? The PoD Analyst is a key function in the Order to Cash process. You will be responsible of recover all PoD (Proof of Delivery) and make a proper analysis and documentation of it. How will you create impact? The Pod Analyst will be supporting internal and external audits presenting documentation properly as...

  • Finance Analyst

    hace 3 semanas


    Mexico City Scopely A tiempo completo

    Description Scopely is looking for a Finance Analyst to join our Finance team in Mexico City on a hybrid basis.At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a global team of game...


  • City, México FIFA A tiempo completo

    **Manager, Media Services - Mexico**: - At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26 will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities...

  • Business Analyst

    hace 2 semanas


    Mexico City Cognizant A tiempo completo

    We’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...

  • Data Analyst

    hace 5 meses


    City, México Tala A tiempo completo

    **About Tala** Tala is a global technology company building the world’s most accessible financial services. With more than $350 million raised from visionary investors, we are serving millions of customers around the world who have been overlooked by traditional financial institutions - and our plan is to serve millions more, and have been named by...

  • Services Trainee

    hace 3 meses


    Mexico City Siemens Industry Software, S.A. de C.V. A tiempo completo

    Siemens Digital Industries Software (DISW) is looking for passionate individuals who have good interest in Software Development and Implementation to join our Field Services team in Mexico to act as part of a Country Professional Services team, work productively with other Consultants, Architects, Project Managers, and other internal & external interfaces...