Senior Salesforce Support Engineer

hace 2 semanas


Guadalajara, México AstraZeneca A tiempo completo

The purpose of Commercial solution delivery centre (SDC) is to partner with customer facing capabilities areas to deliver cutting edge IT services to enable sales & marketing organization across the globe to actively engage physicians via different sales channels, enhance interactions & increase sales revenues. Delivering the portfolio of projects and services needs people with hybrid skill sets of technical ability and knowledge of the Commercial processes. Commercial IT function has undergone significant transformation and have adopted Salesforce, Veeva and IQVIA’s OCE platform along with iPad based mobile solutions to deliver business demands.

The Commercial delivery network is truly global in scale with resources in Asia, US, UK, China, Brazil, Turkey and India.

**Role and Responsibilities**
- Configuration of Veeva CRM as per various Market needs
- Configuration of IQVIA’s OCE (Orchestrated Customer Engagement) CRM as per various needs from market.
- Handling incidents provide work around’s, root Cause analysis, preventive actions and corrective actions related to Veeva CRM/IQVIA OCE and related systems integrated.
- Advanced trouble shooting, break fix for issues spanning Veeva, OCE and related integrations
- Assist in requirement analysis, effort estimation and solution/technical design for enhancements
- Validation of sales cycle data (both pre and post load) to ensure data sanity in terms of targeting & alignment data
- Proactive analysis, validation & working on product issues with SaaS providers such as Veeva, OCE, SFDC
- Support service introduction of new capabilities in the Veeva platform
- Able to work collaboratively with multiple teams across different geographies and time zones.

**Essential Skills and experience**
- Hands on experience of working in Sales & Marketing Portfolio preferably in Life Sciences Industry.
- Hands on experience in rolling out or supporting Veeva CRM and Veeva Vault platform solutions at global level for a reputed pharma company
- Technical hands on experience in
- Veeva CRM configuration, data flows & customization (Visual force page, Apex class)
- Veeva CRM integration with other platforms or technologies
- SFDC, Apex Data Loader
- PL/SQL/SoQL Queries
- In depth understanding of Veeva data model
- Excellent communication and interpersonal skills.
- Excellent spoken and written English language skills.
- Proactive approach to problem solving.
- Able to grasp and understand new technology and concepts
- Master’s / Bachelor’s degree or equivalent.

**Desirable Skills and experience**
- IQVIA’s OCE CRM configuration knowledge.
- Veeva Vault configuration
- Veeva Vault integration with other platforms or technologies
- Certified Veeva Administrator
- Certified SFDC Administrator
- Certified Vault administrator
- Exposure to various Integration Methodologies.
- Excellent understanding and hands-on exposure of ETL/Informatica skills.
- Good understanding of OS likes Unix/Linux & Shell Scripts.
- Working knowledge on Java, MDM, SOA.
- Knowledge of Web Services & Service Oriented Architecture.
- Experience in service management tools, ServiceNow or Remedy.
- Experience working in a shared service environment.
- ITIL, Service Management
- Experience of Agile methods



  • Guadalajara, Jalisco, México PwC - Global A tiempo completo

    About the RoleWe are seeking a skilled Senior Salesforce Developer to join our team at PwC Global. As a key member of our business application consulting services, you will specialise in designing, developing, and implementing integration solutions using various integration technologies and tools.You will be responsible for connecting Salesforce with other...


  • Guadalajara, Jalisco, México Nxp Semiconductors A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Support Engineer to join our team at Nxp Semiconductors. In this role, you will be responsible for providing first-line support to customers at our US factories, ensuring seamless connectivity and resolving any issues that may arise.


  • Guadalajara, México Mia Aesthetics A tiempo completo

    Mia Aesthetics is seeking an experienced Senior Salesforce Administrator/Developer to join a growing team of Salesforce professionals. The team is responsible for the design, development, implementation, and support of the Salesforce platform. The Senior Salesforce Administrator/Developer will play a vital role as we continue to invest and build more of our...

  • Salesforce Administrator

    hace 3 semanas


    Guadalajara, México Finastra USA Corporation A tiempo completo

    **Responsibilities**: **What will you contribute?** Reporting to the Director of Customer Support, the Salesforce Administrator** **will be responsible for managing and optimizing the company’s Salesforce systems. This includes user and license management, support, training, and system upgrades. The Salesforce Administrator will work closely with...

  • Salesforce Administrator

    hace 4 semanas


    Guadalajara, México Finastra A tiempo completo

    Responsibilities What will you contribute? Reporting to the Director of Customer Support, the Salesforce Administratorwill be responsible for managing and optimizing the company's Salesforce systems.This includes user and license management, support, training, and system upgrades.The Salesforce Administrator will work closely with stakeholders to ensure the...

  • Salesforce Administrator

    hace 3 semanas


    Guadalajara, México Finastra Usa Corporation A tiempo completo

    **Responsibilities**:**What will you contribute?**Reporting to the Director of Customer Support, the Salesforce Administrator** **will be responsible for managing and optimizing the company's Salesforce systems.This includes user and license management, support, training, and system upgrades.The Salesforce Administrator will work closely with stakeholders to...

  • Senior Support Engineer

    hace 4 semanas


    Guadalajara, México Luxoft A tiempo completo

    **Project** Description**: Large US based investment fund is looking for a support engineer having strong Unix administration skills and development experience. **Responsibilities**: Your responsibilities will include: Supporting financial data users Addressing users' concerns and queries about data availability, accessing, quality, etc. Multitasking and...

  • Base24 Support Engineer

    hace 3 semanas


    Guadalajara, México Diverseteam A tiempo completo

    SupportBase24 support Engineer Guadalajara MX SYNE/TRANSAMERICA FTE **Thanks & Regards** **Lokesh Sharma** **Senior Technical Recruiter - Recruitment** **Desk Number: 907-921-2004*124** **Phone: 609-245-5311** **Salary**: $14,509.86 - $27,235.73 per month Ability to commute/relocate: - Guadalajara, Jal.: Reliably commute or planning to relocate...


  • Guadalajara, México KMS Technology A tiempo completo

    Software Allies is a KMS Company with offices in Guadalajara and Ciudad Guzmán, Mexico. We succeed in using our agile Nearshore MX delivery model that allows our teams to collaborate in proximity on strategic projects and accelerate delivery. Besides software development and testing, we offer a suite of custom Salesforce...


  • Guadalajara, México Juniper Data Center A tiempo completo

    **Job Details** **Title**: Salesforce Junior Administrator**Status**: PT**Reports to**: System Administration Manager**Department**: Enterprise Systems**Date**: 12/1/23**Summary of Position** The Junior Administrator’s responsibility is to assist in the overall administration of the Salesforce echo-system by performing Tier 1 support duties. Primary...

  • Senior Support Engineer

    hace 4 semanas


    Guadalajara, México Luxoft A tiempo completo

    **Project** Description**:Large US based investment fund is looking for a support engineer having strong Unix administration skills and development experience.**Responsibilities**:Your responsibilities will include:Supporting financial data usersAddressing users' concerns and queries about data availability, accessing, quality, etc.Multitasking and delivery...


  • Guadalajara, México Tekshapers Software Solutions Pvt Ltd A tiempo completo

    Position: - Senior Salesforce Developer Location: - Mexico (Remote) Contract job description: - Lighting Web Component Framework. - HTML Java Script and DOM processing. - Modern Java Script coding and debugging. - Lightning Data Service. - Lightning Design System. - Lightning Web Console and navigation mix and Workspace APIs. - Communicating between...

  • Base24 Support Engineer

    hace 3 semanas


    Guadalajara, México Diverseteam A tiempo completo

    SupportBase24 support EngineerGuadalajara MXSYNE/TRANSAMERICAFTE**Thanks & Regards****Lokesh Sharma****Senior Technical Recruiter- Recruitment****Desk Number: 907-921-2004*124****Phone: 609-245-5311****Salary**: $14,509.86 - $27,235.73 per monthAbility to commute/relocate:- Guadalajara, Jal.: Reliably commute or planning to relocate before starting work...


  • Guadalajara, México Juniper Data Center A tiempo completo

    **Job Details****Title**:Salesforce Junior Administrator**Status**:PT**Reports to**:System Administration Manager**Department**:Enterprise Systems**Date**:12/1/23**Summary of Position**The Junior Administrator's responsibility is to assist in the overall administration of the Salesforce echo-system by performing Tier 1 support duties.Primary duties will...


  • Guadalajara, Jalisco, México Flex A tiempo completo

    Flex is a diversified manufacturing partner that empowers market-leading brands to design, build, and deliver innovative products.Job SummaryThe Senior Electronics Support Engineer role involves providing technical support to production lines, training diagnostics, and resolving production line issues.ResponsibilitiesThe successful candidate will be...


  • Guadalajara, Jalisco, México Talent Accelerator A tiempo completo

    Buscamos a un Administrador Senior de Plataformas Salesforce altamente calificado y experimentado para trabajar en nuestra oficina.Responsabilidades:Configuración del Sistema: La capacidad de configurar y personalizar Salesforce según las necesidades del negocio, incluyendo la creación de objetos personalizados, campos, relaciones, páginas de diseño y...


  • Guadalajara, Jalisco, México PwC - Global A tiempo completo

    About the OpportunityWe are seeking a highly skilled Senior Salesforce Developer to join our team at PwC Global. As a key member of our business application consulting services, you will specialise in designing, developing, and implementing integration solutions using various integration technologies and tools.You will be responsible for connecting...


  • Guadalajara, México EPAM Systems A tiempo completo

    **DESCRIPTION**: Join the Cutting Edge of Cloud Technology: Are you ready to be a part of the dynamic realm of cloud computing? At EPAM Systems, we're seeking a Senior Network Support Engineer with a passion for solving complex challenges in the world of cloud platforms and big data products. Collaborate with a team of seasoned professionals, provide...


  • Guadalajara, México Finastra USA Corporation A tiempo completo

    **Responsibilities**: **What will you contribute?** **Responsibilities & Deliverables**: **Your deliverables as a Technical Support Engineer will include, but are not limited to, the following**: - Execute escalation procedures when applicable, as defined by management - Involvement in the projects, throughout the development and implementation life cycle,...

  • Salesforce Admin

    hace 5 días


    Guadalajara, México Global Applications A tiempo completo

    Greetings! This side Abhay Tiwari from Global Application Solutions, I have urgent requirement from one of my clients. **Job Role: Salesforce Admin** **Location: Guadalajara, Jalisco Mexico (Onsite)** **Duration: Long Term** **Job Description**: - Salesforce Administrator will function both as a Salesforce admin and also support the maintenance and...