Servicenow Analyst

hace 2 meses

Tlahuac, México Gracemark A tiempo completo

experience**ServiceNow analyst with CMDB Experience / CMDB Analyst (ITSM Process Governance)**

**Location - Mexico City (100% Remote)**

**Job type - Contract**

**Hourly rate - $20/HR USD**

**Client: Amerisource**

**Description**
- 5+ years of experiencing working in IT Service Management
- Strong working knowledge of ServiceNow Configuration Management Database (CMDB)
- Strong experience working with scripts and APIs to manage CMDB data
- Thorough understanding of asset lifecycle states and minimum required fields for each state
- Strong working knowledge of Microsoft Excel and Excel formulas, functions, queries
- Strong interpersonal skills such as active listening, communication, flexibility, and teamwork
- Working knowledge of asset audits
- Ability to manage and document the full lifecycle of customer incidents and requests
- May assist in the business process redesign activities
- May aid in business case development (i.e., research, data collection)
- May develop user test cases and validate test results during testing

Pay: $334.35 per hour

**Experience**:

- IT Service Management: 5 years (required)
- ServiceNow: 2 years (required)

Work Location: In person

  • End User Support Analyst

    hace 2 meses

    Tlahuac, México zb.io A tiempo completo

    **Title: End User Support Analyst** **Mode: Contract** **Duration : 6 -12 Months Contract + Possible Extension (Depending On business needs)** **Industry Type: Oilfield** **Location : Mexico City** **Working a 12hr shift for a 14 ON/7 Off OR a 7On/7 Off period**. - Client is looking is currently hiring an **End User Support Analyst**, This is an...

  • Data Analyst

    hace 1 día

    Tlahuac, México L'Oreal A tiempo completo

    **When you love your work and the people you work with, amazing things happen.** **Join the #1 Beautytech company and build the future of L’Oréal together!** As a pure player, L’Oréal intends to offer the right product to the right consumer, through different paths. Whether you like to buy your beauty products in supermarkets, pharmacies,...

  • Senior IT Analyst

    hace 2 meses

    Tlahuac, México Qualtrics A tiempo completo

    At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination,...

  • Us Payroll Operations Analyst

    hace 2 meses

    Tlahuac, México Warner Bros. Discovery A tiempo completo

    **_Every great story has a new beginning, and yours starts here._** **_ Welcome to Warner Bros. Discoverythe stuff dreams are made of._** **Who We Are ** When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of...

  • Shift Operations Manager

    hace 2 meses

    Tlahuac, México Alcon A tiempo completo

    Role Overview: The Shift Operations Manager plays a crucial role in our Network Operations Center, overseeing a designated shift and ensuring round-the-clock support. This position entails managing a diverse team, ensuring operational excellence, and collaborating across departments to maintain service stability. Key Responsibilities: - Lead and maintain...