Director of Food

hace 5 meses

México One&Only Palmilla A tiempo completo

Director of Food & Beverage

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Cradled on the cusp of the Baja Peninsula, One&Only Palmilla is a legendary retreat where the marvels of Mexico come to life in ultimate style. The warm Mexican charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

**About the role**

We currently have an exciting opportunity for an experienced **Director of Food & Beverage**. Reporting into the General Manager, you will be responsible for F&B and Culinary Teams, ensuring customer satisfaction and colleague´s engagement. Consequently strong communication skills and fluent Spanish proficient is necessary., with true passion for people and the hospitality industry, coupled with a proactive approach and a strong drive for results and managing multiversity teams.

**Key Duties and Responsibilities**
- Align management style, working practices and conduct with One_&_Only and Kerzner’s vision, Global Support values, operating standards and policies.
- To comply with Kerzner’s code of conduct at all times.
- Develop and implement creative strategies to maximise spend per guest.
- Ensure all LQA standards are consistently met and colleagues are trained on LQA concept and associated standards.
- Personally build clear and open lines of communication with all departments.
- Play a proactive role as a member of the Resorts Executive Committee.
- Work closely with the Director of Sales and Marketing for groups and events.
- Understand and abide by all Government laws relating to the Food and Beverage division.
- Liaise with the Executive Chef on menu engineering and portion control, ensuring the highest food standard is achieved whilst selling at the correct prices.
- Be actively involved in maintaining the Food Safety and Hygiene Standards.
- Be critical and demanding of operating standards.
- Monitor and control all financial aspects of the business including the preparation of the annual business plan.
- Implement and monitor programs to maintain the condition of hotel assets in all F&B areas.
- Develop and execute structured marketing, advertising and promotion strategies that are aligned with the One_&_Only brand.
- Be active member of festive committee to give great experience to all repeaters as well as new guest in the resort.
- Be well versed and knowledgeable of the hotels Fire Evacuation and all Emergency procedures as well as health and safety requirements in the Workplace. Ensure colleagues are aware of their duty of care as determined by legislation and that they maintain complete familiarity.
- Be innovative with everything you do.
- Work with HR on all initiatives relating to Talent management and development
- Create an environment that trains, develops, coaches and mentor’s colleagues.
- Dedicate time to your personal development.
- Where required develop policy, formulate direction and strategy.
- Conduct weekly SMART Plan review with all direct reports to ensure follows up to achieve the agreed goals & objectives.
- Actively participate in sales presentations, property tours and customer meetings.
- Drive ReviewPro action plan follow up on a monthly basis with direct reports.
- Conduct monthly walkthrough with Engineering, Housekeeping and DH to ensure action and standards are maintained.
- Deliver a monthly report on Key issues, developments, outstanding works, and personal and financial concerns to GM and cc EXCOM.
- Directly manage certain departments that have been assigned by GM.
- Undertake additional duties as requested by the General Manager of the hotel.

**Skills, Experience & Educational Requirements**
- 2 years in the position and 10 years in F&B at Ultra-luxury properties in cosmopolitan cities such as London, Madrid, Paris, New York, Middle East, Asia and LATAM.
- Ability to lead, motivate and develop colleagues.
- Be innovative, financially savvy, connect emotionally with guest and internal customer.
- Be well versed in the Colleagues competencies of Kerzner International.
- Excellent verbal and written communication skills, People Management Skills.
- Must be able to speak, read, write and understand the primary language(s) used in the workplace.
- Well verged with technology, which helps F&B to take next level.
- University degree or Diploma in Hospitality Management.
- Good understanding of multi

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