Tech Support

hace 1 semana

Monterrey, México iKraft Solutions A tiempo completo

We are looking for a competent **Service Desk** technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Service Desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

**Responsibilities**
- Serve as the first point of contact for customers seeking technical assistance over the phone
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT web services or products
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures

**Requirements and skills**
- Proven experience as a help desk technician or other customer support role
- B2B experience
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
- BSc/BA in IT, Computer Science or relevant field (not mandatory but prefered)

**Schedule**:

- 7:00am - 4:00pm or 4:00pm - 1:00am
- 2 days off

*

We offer: *
- Base Salary $18,000 - $23,760
- Performance Bonus up to $2,000
- $2,000 Hirign Bonus
- 2 days off
- All law benefits
- Food coupons
- Direct hiring

**Salary**: $18,000.00 - $23,760.00 per month

Ability to commute/relocate:

- 64000, Monterrey, N. L.: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Call Center: 1 year (preferred)
- Help Desk, Tech Support, Service Desk: 1 year (preferred)

**Language**:

- English (required)

  • Tech Support

    hace 2 días

    Monterrey, México HRO A tiempo completo

    **Responsibilities** - Research and identify solutions to satellite internet access. - Diagnose and troubleshoot technical issues, including account setup and network configuration - Ask customers targeted questions to quickly understand the root of the problem - Track computer system issues through to resolution, within agreed time limits - Properly...

  • Tech Support

    hace 1 mes

    Monterrey, México Recruitment Pros A tiempo completo

    **TECH SUPPORT AND UPSALES ¨HEXAWARE¨ ON SITE** **MONTERREY, NUEVO LEÓN.** **Funciones**: - Recibir llamadas de clientes de uno de los antivirus más importantes del mundo para solucionar temas de sus paquetes o soporte en instalación de los mismos o cualquier duda de soporte tecnico que pudiese surgir, asimismo, ofrecer upgrades de sus...

  • Tech Support Telephone Agent

    hace 6 días

    Monterrey, México Human Quality A tiempo completo

    **Descripción empresa**: Somos una empresa 100% mexicana con más de 25 años de experiência en conectar el talento con las empresas. **Misión del cargo**: Technical Support for restaurant's managers regarding to software. **Funciones del cargo**: Tech Support regarding to restaurants point of sale and management software. **Requirements**: - Advanced...

  • Tech Support Agent Restaurants Software

    hace 5 días

    Monterrey, México Human Quality A tiempo completo

    **Descripción empresa**: Somos una empresa 100% mexicana con más de 25 años de experiência en conectar el talento con las empresas. **Misión del cargo**: Technical Support for restaurant's managers regarding to Toast software. **Funciones del cargo**: Tech Support regarding to restaurants point of sale and management software and...

  • Tech Support Agent Restaurants Software

    hace 5 días

    Monterrey, México HQ_Call Center A tiempo completo

    **Descripción de la Empresa**: Somos una empresa 100% mexicana con más de 25 años de experiência en conectar el talento con las empresas. **Misión del cargo**: Tech Support **Descripción Funciones del Cargo**: Tech Support regarding to restaurants point of sale and management software. **Requisitos**: Tech Support Advanced English Skills (B2) High...

  • Call Center Tech Support

    hace 6 días

    Monterrey, México Sutherland Global Services A tiempo completo

    **Descripción empresa**: As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining design-thinking insights and data-driven analytics. We complete 43 million transactions a month on a digital backbone that spans the world for more than 120 clients. **Misión del cargo**: Technical Support for...

  • Tech Support Agent for Restaurants

    hace 3 días

    Monterrey, México HQ_Call Center A tiempo completo

    **Descripción empresa**: Somos una empresa 100% mexicana con más de 25 años de experiência en conectar el talento con las empresas. **Misión del cargo**: Technical Support for restaurant's managers regarding to Toast software. **Funciones del cargo**: Tech Support regarding to restaurants point of sale and management software. Campaña que da soporte...

  • Associate - Tech Support

    hace 1 semana

    Monterrey, México Sutherland A tiempo completo

    Job Description Sutherland is seeking a motivated and passionate person to join us as a Billing and Tech Support Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Our workforce has thrived in an...

  • Tech Support Agent

    hace 7 meses

    Monterrey, México Recruitment Pros A tiempo completo

    Tech Support Associate - Te apasiona el servicio al cliente, cuentas con experiência y conocimiento de soporte técnico, te estamos buscando ! Hexaware está contratando a personas como tu para importante campaña de soporte técnico. _ **Lo que ofrecemos**: - Salario: $15,000 mensuales nominales + Bono por desempeño. Pago quincenal (se pagan los días 7...

  • Technical Support Specialist

    hace 3 semanas

    Monterrey, Nuevo León, México Tech Domain A tiempo completo

    We are looking for a skilled Technical Support Specialist/Network Engineer to join Tech Domain's team in providing onsite IT and Networking support. This part-time role offers flexible working hours, with tickets dispatched based on your availability, including weekdays and weekends.The ideal candidate will have hands-on experience with L1 & L2 IT/Networking...

  • Agente Telefonico BilingÜe para Tech Support

    hace 2 meses

    Monterrey, México HEXAWARE A tiempo completo

    ESTAMOSCONTRATANDO!!! AGENTE TELEFONICO BILINGÜE PARA SOPORTTE TECNICO OFRECEMOS: - SALARIO BASE DE $15,000/MES ANTES DE IMPUESTOS - BONO POR TURNO VESPERTINO - $1069/MES EN VALES DE DESPENSA - $220/MES BONO DE GIMNASIO - 15 DIAS DE VACACIONES DESDE EL PRIMER AÑO - SEGURO DE GASTOS MEDICOS MENORES - CAPACITACION PAGADA AL 100% - OPORTUNIDADES DE...

  • Agente Telefonico Bilingüe para Tech Support

    hace 2 meses

    Monterrey, México HEXAWARE A tiempo completo

    ESTAMOS CONTRATANDO AGENTES TELEFONICOS BILINGÜES PARA TECH SUPPORT TURNO VESPERTINO CAMPAÑA 100% PRESENCIAL **Requisitos**: - INGLES CONVERSACIONAL AVANZADO B2/C1 - EXPERIENCIA EN CUSTOMER SERVICE Y/O TECH SUPPORT - SEXO INDISTINTO - BACHILLERATO CONCLUIDO OFRECEMOS: - SALARIO BASE DE $15,000/MES ANTES DE IMPUESTOS - VALES DE DESPENSA...

  • Bilingual Tech Support Agent

    hace 1 mes

    Monterrey, México Hexaware Technologies A tiempo completo

    **TECH SUPPORT ON SITE ¨HEXAWARE¨** **MONTERREY, NUEVO LEÓN.** **Funciones**: Recibir llamadas de clientes de uno de los antivirus más importantes del mundo para solucionar temas de sus paquetes o soporte en instalación de los mismos. **OFRECEMOS**: - Base Salary $15,000 MXN before taxes - Nightshif bonus $1,500 MXN - Hiring bonus $100 USD - Food...

  • Tech Support Agents for Restaurants

    hace 4 días

    Monterrey, México Human Quality A tiempo completo

    **Descripción empresa**: Somos una empresa 100% mexicana con más de 25 años de experiência en conectar el talento con las empresas. **Misión del cargo**: Technical Support for restaurant's managers regarding to Toast software. **Funciones del cargo**: Campaña que da soporte técnico a restaurantes que utilizan software y hardware de Toast para...

  • Bilingual Tech Support Agent

    hace 4 semanas

    Monterrey, México Hexaware Technologies A tiempo completo

    **Monterrey, N.L. site~** **Looking for a Job before the year ends?** Join us!! We start on **December 16th!!** Customer Service and Upsales! Bilingual agents for tech support, customer service and upsales for an antivirus service in USA~ **Benefits**: - Law and above law benefits - Night bonus - Performance bonus and comissions - Hiring bonus - 2 days...

  • Tech Support Agent Software and Hardware for

    hace 1 día

    Monterrey, México Human Quality A tiempo completo

    **Descripción empresa**: Somos una empresa 100% mexicana con más de 25 años de experiência en conectar el talento con las empresas. **Misión del cargo**: Technical Support for restaurant's managers regarding to Toast software. **Funciones del cargo**: Tech Support regarding to software and hardware for restaurants. - Basic troubleshooting - Customer...

  • Upsell + Tech Support Bilingual Agents

    hace 5 días

    Monterrey, México Sutherland A tiempo completo

    Description** Sutherland is seeking a motivated and passionate person to join us as a Sales and Tech Support Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! **What make us different?** Our...

  • Desktop Support Technician

    hace 1 mes

    Monterrey, México NTT DATA A tiempo completo

    **Req ID**: 302082 We are currently seeking a Desktop Support Technician - Field Tech to join our team in Monterrey, Nuevo León (MX-NLE), Mexico (MX). Performs basic configuration of desktop / notebook /printers. - May assist with simple parts replacementand repair on desktops /notebooks/ printers. - Travel may be required *Basic knowledge of Window...

  • Tech Support Agent

    hace 3 días

    Monterrey, México Human Quality A tiempo completo

    **Descripción empresa**: Somos una empresa 100% mexicana con 25 años siendo el puente que conecta a las empresas con el talento que necesitan. Somos expertos en soluciones de recursos humanos, y lo demostramos a través de las más de 300 mil vacantes reclutadas para más de 800 empresas nacionales e internacionales de diversas industrias. **Misión del...

  • Tech Support Agent

    hace 4 días

    Monterrey, México Human Quality A tiempo completo

    **Descripción empresa**: Somos una empresa 100% mexicana con más de 25 años de experiência en conectar el talento con las empresas. **Misión del cargo**: Brindar soporte técnico a gerentes/encargados de restaurantes que utilizan el software Toast para la administración del restaurante/negocio **Funciones del cargo**: Soporte técnico en software de...