Customer Engagement Coordinator

hace 2 meses

Ciudad del Carmen, México Schlumberger A tiempo completo

**Customer Engagement Coordinator**

**Ciudad del Carmen, Campeche, Mexico**

The Customer Engagement Coordinator is responsible for acting as the customer point-of-contact for Product Line operations, providing superior levels of support throughout the service delivery process, driving contract revenue, profitability and receivable management. The Customer Engagement Coordinator establishes and maintains a professional relationship with the customer, and maximizes knowledge of the customer to enhance value of contract for both SLB and the Customer. They ensure the services delivered to the customer comply with contractual agreements and meet customer objectives and performance metrics. This person drives the adoption of effective technological solutions to the customer needs and challenges The Customer Engagement Coordinator coordinates the communication channels and activities between the customer and the service delivery team, and is responsible for the COSD (i.e. resource consumption.)

**AdditionalResponsibilities**:

- Capture/update customer activity for service delivery visibility in the business systems.
- Capture and communicate internally significant customer intelligence.
- Capture and confirm job-specific requirements.
- As a member of the Account Team, identify and capture both PL & cross-PL sales leads outside existing contract terms, and contribute to the Account Plan.
- Compile and review cost estimates for consolidation with the technical proposal.
- Assess job risks during analysis of customer job requirements.
- Participate in brief and debrief sessions with the PSD team as required to ensure that customer objectives are clearly understood.
- Communicate recommendations and actions to the customer to mitigate unplanned events.
- Ensure that job deliverables are accurate and delivered on time.
- Facilitate customer reviews of SQ events as required.
- Coordinate and conduct regular service quality meetings with the customer.
- Evaluate customer feedback via customer satisfaction reports and performance reviews.
- Review the quality and completeness of field tickets.
- Proactively identify and resolve invoice disputes regarding product and service delivery issues.

**Requirements**:

- Bachelor in Engineering Degree.
- 5 years of Experience in similar Positions
- Customer Engagement
- Ability to make Technical Presentations.
- High English is mandatory

  • Customer Engagement Jr.executive

    hace 1 mes

    Ciudad de México Enapsys Busines Services S de R.L A tiempo completo

    Enapsys es la Empresa líder en transformación digital en México, Estados Unidos y Centro América, especializada en el diseño e implementación de soluciones tecnológicas. Somos un equipo humano integrado por los mejores talentos de la industria, conformados por arquitectos, consultores y desarrolladores expertos en procesos de negocio para diversas...

  • Customer Engagement Executive

    hace 2 meses

    Ciudad de México Enapsys Busines Services S de R.L A tiempo completo

    Enapsys es la Empresa líder en transformación digital en México, Estados Unidos y Centro América, especializada en el diseño e implementación de soluciones tecnológicas. Somos un equipo humano integrado por los mejores talentos de la industria, conformados por arquitectos, consultores y desarrolladores expertos en procesos de negocio para diversas...

  • Customer Engagement Trainee

    hace 2 semanas

    Ciudad de México Enapsys Busines Services S de R.L A tiempo completo

    Enapsys es la Empresa líder en transformación digital en México, Estados Unidos y Centro América, especializada en el diseño e implementación de soluciones tecnológicas. Somos un equipo humano integrado por los mejores talentos de la industria, conformados por arquitectos, consultores y desarrolladores expertos en procesos de negocio para diversas...

  • Customer Engagement Assitant

    hace 1 mes

    Ciudad de México NETCURIO MEXICO SAPI DE CV A tiempo completo

    **Netcurio ** es una Empresa tecnológica con un fuerte conocimiento y experiência en aportar eficiencia a los procesos administrativos. Nuestras soluciones proporcionan eficiencias operativas en el **proceso de compra a pago**, aprovechando las mejores prácticas y tecnología. Somos un equipo centrado en el cliente, escuchando y entendiendo las...

  • Digital Customer Engagement Manager

    hace 2 meses

    Ciudad de México SAP A tiempo completo

    **We help the world run better** As part of ECS, the SAP Enterprise Cloud Services Private Cloud Customer Center, or PC3, is an organization dedicated to managing service delivery at scale for high-volume, private cloud customers. Because we are at the heart of the SAP strategy, our business unit is growing rapidly. In order to facilitate that growth, we...

  • Basis Customer Engagement Manager

    hace 2 semanas

    Ciudad de México SAP A tiempo completo

    **We help the world run better** As part of ECS, the SAP Enterprise Cloud Services Private Cloud Customer Center, or PC3, is an organization dedicated to managing service delivery at scale for high-volume, private cloud customers. Because we are at the heart of the SAP strategy, our business unit is growing rapidly. In order to facilitate that growth, we...

  • Customer Service Coordinator

    hace 2 meses

    Ciudad Juarez, México ILC DOVER-INDUSTRIAS GRAYLING DE MÉXICO A tiempo completo

    **ILC DOVER-INDUSTRIAS GRAYLING DE MÉXICO** **Solicita**: **Customer Service Coordinator** **Descripción y Requisitos** **Job Summary**: The Customer Service Coordinator ensures that our customers’ orders are processed appropriately. They monitor the progress of the order from intake through delivery and may participate in customer follow-up...

  • Customer Service Coordinator

    hace 7 días

    Ciudad Juarez, México ILC DOVER-INDUSTRIAS GRAYLING DE MÉXICO A tiempo completo

    **ILC DOVER-INDUSTRIAS GRAYLING DE MÉXICO** **Solicita**: **Customer Service Coordinator** **Descripción y Requisitos** **Job Summary**: The Customer Service Coordinator ensures that our customers’ orders are processed appropriately. They monitor the progress of the order from intake through delivery and may participate in customer follow-up...

  • Customer Service Coordinator

    hace 1 semana

    Ciudad Juarez, México IMPORTANTE EMPRESA AUTOMOTRIZ A tiempo completo

    **IMPORTANTE EMPRESA AUTOMOTRIZ** **Solicita**: **CUSTOMER SERVICE COORDINATOR** **Descripción y Requisitos** - 3 years of Experience in specific position - 95% spoken and written English is a must. - Experience in orders controls and follow up. - Flawless customer service and attention. - Nice tone of voice, and solutions provider. - Organized and...

  • Engagement Manager

    hace 2 meses

    Ciudad de México TechCoreGlobal A tiempo completo

    **Job Title**:Engagement Manager **Job Location**:CDMX, Mexico **We need a strong technical engagement manager with experience in IPTV and OTT to be involve in the project locally at the earliest.** - Well versed with customer relationship, account farming & Mining; - Techno Functional & Commercial Experience; - Telecom, OTT & OSS/BSS, Media & Video...

  • Account Coordinator

    hace 1 semana

    Ciudad Juarez, México ELECTRO COMPONENTES DE MEXICO A tiempo completo

    **ELECTRO COMPONENTES DE MEXICO** **Solicita**: **Account Coordinator (Customer Service)** **Descripción y Requisitos** - Job Summary - The main objective of the Account Coordinator is to provide customer support to a set list of customer accounts. The AC has three main focus areas: 1) maintenance and understanding of customer demands 2) managing customer...

  • Technical Digital Customer Engagement Manager

    hace 1 semana

    Ciudad de México SAP A tiempo completo

    **We help the world run better** As part of ECS, the SAP Enterprise Cloud Services Private Cloud Customer Center, or PC3, is an organization dedicated to managing service delivery at scale for high-volume, private cloud customers. Because we are at the heart of the SAP strategy, our business unit is growing rapidly. In order to facilitate that growth, we...

  • Account Coordinator

    hace 2 meses

    Ciudad Juarez, México Electro Componentes de México S.A. de C.V. A tiempo completo

    Electro Componentes de México por crecimiento se encuentra en búsqueda del mejor talento para Account Coordinator (Customer Service) El **Account Coordinator (Customer Service)** se encarga del mantenimiento y la comprensión de las demandas de los clientes, la gestión de los envíos de los clientes y la comunicación en torno a las áreas que afectan a...

  • Customer Support Desk Digital Customer Engagement

    hace 2 meses

    Ciudad de México SAP A tiempo completo

    **We help the world run better** Customer Support Desk Digital Customer Engagement associate - SAP Enterprise Cloud Services Private Cloud Customer Center (PC3) **ABOUT SAP** SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive...

  • Digital Customer Engagement Manager-

    hace 4 semanas

    Ciudad de México SAP SE A tiempo completo

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces...

  • Customer Engagement Manager

    hace 4 semanas

    Ciudad de México App Samurai Inc A tiempo completo

    Storyly is the only user engagement platform that brings stories to your mobile app. You can integrate into your app easily, create stories for your users, and track results. With native SDKs and dedicated dashboards, Storyly opens up limitless engagement, conversion boost, and monetization possibilities for apps. Apps that integrate with Storyly have...

  • E-commerce Logistics Coordinator

    hace 1 mes

    Ciudad Juarez, México North American Production Sharing A tiempo completo

    **E-commerce **Logistics Coordinator** **Summary** A logistics coordinator is responsible for managing all aspects of shipping routes and delivery, specifically with regard to customer satisfaction. As E-commerce logistic coordinator, customer satisfaction is a priority. Additionally, a logistic coordinator is well-versed in supply management principles...

  • Sales Coordinator

    hace 6 días

    Playa del Carmen, México New Life Company A tiempo completo

    New Life Mexico, part of the global network of In Vitro Fertilization clinics and Surrogacy Agencies that currently operate in 9 Countries is pleased to announce the vacancy of **Sales Coordinator.** **Responsibilities**: - To update Egg Donor and Surrogate Mother Database with accurate Egg Donor and Surrogate Mother profiles, Conduct quality control of...

  • Groups and Convention Coordinator

    hace 2 meses

    Playa del Carmen, México Grand Hyatt Playa del Carmen A tiempo completo

    Summary At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. The Groups and Convention Coordinator is highly visible and the central point for handling and addressing special needs or requests. It requires detailed knowledge of the hotel meeting...

  • Customer Development Coordinator

    hace 3 días

    Ciudad de méxico ABCW Global A tiempo completo

    ¿Te gustaría ser parte de este equipo? Nuestra Customer Development Coordinator es la encargada de la atención y retención de clientes para México, Colombia y USA. Si tienes experiencia en atención al cliente esta posición puede ser para ti. Requisitos del puesto- Egresada en comunicación social, administración, marketing o afín- Experiencia en...