Insight Operations Intern

hace 7 meses

Tlahuac, México DiDi Global A tiempo completo

Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

LI-Hybrid

Team Overview:
If you are passionate about business, data and entrepreneurship, DiDi invites you to face the great challenges of the Spanish Speaker LATAM Safety Perception team as an intern. We develop data analysis, business insights and product initiatives to improve the user’s experience while using DiDi’s ride hailing services. Be prepared for a hectic, fast-paced and challenging environment.

Role Responsibilities:

- Helping to develop and execute a comprehensive strategy of user perception for all Spanish Speaking Countries, obtaining the buy-in of all relevant stakeholders including managers, business, and communications teams.
- Using data to build meaningful insights and understanding of our safety perception processes, as well as to understand users’ experience and identify areas for improvement.
- Generating insights and new ideas to support Safety Perception team supported by data analysis.
- Deploying a hypothesis-driven approach to research, gain maturity and better understand how to leverage communications to improve perception among users.
- Working together with Marketing and PR teams on and guarantee the execution with the respective areas.

Role Qualifications:

- Currently enrolled in Engineering, Business, Economics, Computer science or any related bachelor’s degree
- Strong problem-solving skills
- Skilled in data analytics and experience in data-driven decision making hands-on approach;
- Independent and strong critical thinking;
- Ensure collaboration with multiple stakeholders to improve operational productivity & user experience
- Comfortable working in a geographically distributed and cross-functional, multicultural environment
- Self-Growth oriented & eager to learn
- Language: Fluent in English and Spanish.
- Experience with Microsoft Excel
- Python experience is nice to have

EEO Statement:

- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**We are committed to building inclusive and diverse teams.**

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

**_

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