Digital Fraud Analyst

hace 3 semanas

México Ria A tiempo completo

Responsibilities
Analyze and decision transactions based on risk rules. Identify valid or fraudulent transactions.
Must possess a high level of customer service with internal and external customers which includes answering incoming calls.
High emphasis on answering inbound calls and assisting customers with their questions regarding their online transactions. This includes why a transaction was canceled, when funds will be returned, determining if customer was involved in a scam, etc.
Provide feedback regularly on the effectiveness and soundness of policies and procedures of the department to their Supervisor.

Collect, review, analyze and solve moderately complex operational, systems-related, payments and/or customer issues.
May analyze fraudulent account behavior/transactions to determine root cause of losses and perform analysis on customer account to identify potential fraudulent rings and report this to the strategies/analytics teams for further review
Assist in developing and implementing policies, procedures, and training materials.
Work closely with Accounting, Compliance, Collections and Customer Service on fraud and payment related issues.
Assist customer service representatives with questions or issues regarding potentially fraudulent orders and payment issues.
Utilize various tools to gather, analyze, and interpret data from several sources including transactions, authorizations, financial data, third party data providers and online methods.

Perform other duties as assigned.

**Qualifications**:
Associate’s Degree required (Bachelor’s a plus)

Degree in Criminal Justice field is a plus as is a strong desire to build a career in the fraud industry

Previous e-commerce fraud prevention, investigation or retail fraud prevention experience is a plus

Must have the ability to handle incoming customer calls in a timely manner

Excellent verbal and written communication skills. Ability to assist the day to day operations of the department

Ability to multitask

Solid analytical, interpretive, and problem-solving skills

Must be able to meet strict deadlines

Must possess strong internet research skills along with the ability to navigate multiple systems at once

Demonstrated experience and/or strong working knowledge of Microsoft Word, Excel, and Outlook

Strong understanding of customer needs

Strong customer service skills and a demonstrated ability to take initiative, conduct thorough research, and be professionally persistent. Demonstrated sound judgment and threat detection capabilities.

Demonstrated critical thinking, collaboration, and time management skills
- Ability to manage parallel tasks and accurately document resolutions

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