Engineer, Service
hace 6 días
At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE.
The Service Engineer plays a primary role in achieving Polaris LATAM customer-centric vision through collaboration with internal and external partners. The Service Engineer actively participates in all new product development activities, evaluates vehicle serviceability during design, and advocates for adjustments to improve ease of ownership and maintenance for our customers and dealers. The Service Engineer also supports field escalations for technical/dealer cases, coordinates all field campaigns related to released products, and manages a variety of cross-functional projects to ensure timely and successful completion.
We fuel the passion of riders around the world by delivering innovative and high-quality vehicles, products, services, and experiences that enrich lives.
**Responsibilities**:
- Lead the serviceability and maintainability aspects of new product development- Lead project teams to deliver service readiness and support for Polaris products- Advocate on behalf of customers and dealers to incorporate serviceability into product design- Lead the development of diagnostic tools/flowcharts for dealership technicians to use- Complete detailed analysis of new products corresponding to each Gate Review; publish and present Serviceability Specification with each new Model Year- Collaborate and influence across teams (Design Engineering, Quality, and Manufacturing Engineering) to eliminate service concerns during the design- Maintain expertise about new product development, service technologies, and manufacturing, quality, and design processes- Ensure flat rates are available for new products and that they are kept up to date for all products- Serve as the primary contact for all Indian Motorcycle serviceability and maintainability issues- Provide input and connect cross-functional teams to create detailed and accurate Owner’s, Service, and Parts Manuals- Lead development of special tools required to service Polaris products.- Work with Electrical Engineering to ensure diagnostic software is updated to support new and existing products- Lead bulletin/field campaign execution and service-related communications- Represent the Service Department in Post Sales Surveillance activities to identify potential product issues- Think critically to identify root causes and repair procedures for field issues- Communicate across the organization to keep teams informed of issue status- Manage all aspects of the Bulletin Field Execution Process- Provide assistance to resolve escalated customer and dealer inquiries- Report on and monitor field campaign completion rates-
- Communicate with customers and dealers in a highly personalized way; fluidly adapt to changes in conversation direction- Act as a unifying voice to facilitate problem-solving, research, and dispute resolution between Polaris dealers, Dealer Services, Field Sales, and customers- Lead special projects to continuously innovate and deliver a high-quality service reputation for the region.- Work within the Technical Service and Warranty team to standardize service processes- Maintain comprehensive service knowledge of Polaris productsExperience & Skills:
Bachelor’s degree in Engineering is required
- 3+ years of Engineering experience- Must have hands-on technical experience in the automotive industry- Excellent analytical skills- Excellent communication and problem-solving skills- Cross-functional influencing capabilities- Ability to multi-task in a fast-paced, varied environment with a commitment to delivering results- Proficient at Excel and data presentation- Project management experience- A strong product and industry knowledge- Customer contact and knowledge of retail service operations- Strong mechanical background and practical experience- Experience in the manufacturing environmentWorking Conditions:
100% of Travel
- We are an ambitious, resourceful, and driven workforce, which empowers us to THINK OUTSIDE._
- _
About Polaris
As the global leader in Powersports, Polaris Inc. (NYSE: PII) pioneers product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954. With annual 2021 sales of $8.2 billion, Polaris’ high-quality product line-up includes the Polaris RANGER®, RZR® and Polaris GENERAL side-by-side off-road vehicles; Sportsman® all-terrain off-road vehicles; Indian Motorcycle® midsize and heavyweight motorcycles; Slingshot® moto-roadsters; snowmobiles; and deck, cruiser and pontoon boats, including industry-leading Bennington pontoons. Polaris enhances the riding experience with parts, garments, and accessorie
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