Sr. Customer Services

hace 2 meses

Tecate, México North American Production Sharing de México S.A. de C.V. A tiempo completo

**Senior customer services not a call center**

**What you’ll do**:

- Meet with new accounts in the onboarding process and start an ongoing working relationship
- Provide “white glove service” to assigned clients
- Maintain existing account relationships through weekly/biweekly meetings designed to be proactive with account concerns or issues
- Assist with importation documents and work with brokers along with our import/export team for incoming and outgoing shipments
- Determining the quickest, most effective ways to answer a client’s or customer’s questions
- Effectively direct, coordinate, and follow-up unresolved issues with different departments if needed
- Monitor account activity such as orders, inventory, shipping, and more
- Order Processing/ Mangement
- Acount follow up

**What you’ll need**:

- Experience in the customer service field at least 3-5 years
- Ability to learn software systems
- Strong empathy for Merchants and a passion for revenue and growth
- Strong attention to detail and high-level organizational skills are a must
- Demonstrate excellent verbal and written communication skills
- The ability to take initiative and use critical thinking to solve problems
- Experience working with warehouses, e-commerce, or logistics is a plus

**Schedule**

Monday - Friday from 7am till 5pm.

Tipo de puesto: Tiempo completo

Salario: $1.00 - $2.00 al mes

Horario:

- Diurno
- Lunes a viernes

Prestaciones:

- Caja de ahorro
- Estacionamiento gratuito
- Seguro de gastos médicos mayores
- Servicio de comedor con descuento
- Vales de despensa

Educación:

- Bachillerato terminado (Deseable)

Experiência:

- Atención al cliente: 2 años (Deseable)

Idioma:

- Inglés (Deseable)

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