Customer Care Representative
hace 1 mes
Empresa Líder en Telecomunicaciones con servicios de Carrier, Productos de Voz, Datos, SMS, Call Center, Videoconferencias y Soluciones empresariales de Comunicaciones Unificadas, se encuentra en la búsqueda de profesionales con alto potencial, para ocupar la posición de:
**CUSTOMER CARE EXECUTIVE**
**EXPERIENCIA**:
- 1-3 años en puestos similares
- Experiência en administración de ventas y seguimiento a solicitudes de soporte, facturación y atención de los clientes
- Experiência dando seguimiento a tickets, cambios, reasignaciones y facturación.
**FUNCIONES PRINCIPALES**:
- Gestionar y dar seguimiento a clientes mediante el cumplimiento del estándar de servicio.
- Dar seguimiento a las necesidades de los clientes con base en los tickets levantados, cambios y nível de servicio requerido.
- Mantener comunicación directa y efectiva con el cliente.
- Dar seguimiento a la facturación y apoyo a la cobranza.
- Realizar llamadas y visitas de acuerdo al calendario por nível de atención a clientes.
**HABILIDADES - COMPETENCIAS**:
- Orientación a resultados
- Atención al detalle
- Enfoque al cliente
- Planeación y organización
- Actitud hacia los demás
**OFRECEMOS**:
- Sueldo competitivo
- Prestaciones superiores a las de ley
- Zona para laborar: Miguel Hidalgo, CDMX
Interesados que cubran con el perfil, favor de postularse por este medio o enviando su CV al correo que aparece en la parte superior.
Tipo de puesto: Tiempo completo
Salario: $15,000.00 - $20,530.89 al mes
Horario:
- Rotativo
- Turno de 8 horas
Idioma:
- Inglés (Deseable)
Lugar de trabajo: Empleo presencial
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