Operations Sr. Manager

hace 3 semanas

Tlahuac, México DiDi Global A tiempo completo

Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

Team Overview:
As part of the broader Food Operations organization, our team is responsible to acquire new users into the platform and convert them into loyal users across the countries we operate in the Spanish Speaking Region. We do this by effectively managing our promotion activity, in-depth user understanding and effectively deploying our country strategies. In this role, you will lead a group of highly motivated individuals responsible for defining and executing the growth strategy across the countries we operate as well as driving their professional development and growth in the process.

Role Responsibilities:

- Full owner of strategies to improve user’s new growth, retention and drive new users into loyal users
- Build pipeline of strategic projects to improve order growth and efficiency.
- Lead the team to execute those projects in the agreed time frame ensuring a high quality output while working collaboratively with different relevant stakeholders.
- Monitor the operation on a daily basis, making timely changes as needed to meet OKR goals
- Build process and principles within the organization to improve the operation performance
- Build relevant lasting organizational knowledge, document it and share with key stakeholders across the organization
- Collaborate with several supporting areas like marketing, product, and user research to help improve the user’s experience
- Develop a high performance and motivated team and provide timely feedback to team members to ensure career development
- Be a champion of a team culture aligned to Didi values while guaranteeing a positive work environment

Role Qualifications:

- 7-10 years of experience.
- Engineering, economics or other analytically-focused academic background. Masters degrees welcome.
- Management experience, leading and developing a team
- Data driven and strategic mindset
- Proven to be self-motivated, self-directed, and eager to take ownership of tasks.
- Clear communicator - able to synthesize a lot of information quickly and highlight the key insights.
- Proficiency in English & Spanish

EEO Statement:

- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**We are committed to building inclusive and diverse teams.**

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

**_

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