Relationship Management

hace 3 semanas

Ciudad Juarez, México HSBC A tiempo completo

-Job description

Building existing and winning new long-term relationships with the customers we want to bank, coherent with Wholesale Banking (Wholesale) strategy to be the Leading International Trade and Business Bank.

International Subsidiary Banking (ISB) is one of the fastest growing businesses in the Bank and a key success story for the Group. Despite the ongoing challenging global and regional economic circumstances, the business continues to present a resilient performance. Going forward, Wholesale Banking is keen to deliver on its strategy to attract the right customers who benefit from our international connectivity and strengthen our reputation as the leading international trade and business bank. A key priority will be driving balance sheet and revenue growth while maintaining absolute focus and execution of Global Standards, Risk & Compliance to ensure that our conduct matches our values.

Main Responsibilities:
Manage a portfolio of ISB with complex clients to provide them local banking solutions according with its parental guidance.

Relationships managed by placing customer needs at the forefront of all that the role holder does, setting world class standards.

Develop effective strategies to manage customer relationships, anticipating customer needs to provide a superior quality service to position HSBC as the market leader in this business.

Keep abreast of external factors influencing international business e.g. economic, cultural, geographical, procedural and regulatory requirements.

Ensure timely and accurate maintenance of customer information on different bank systems as required.

Maintain up to date and accurate deal pipeline.

Monitor relationship profitability regularly and ensure that the return is commensurate with the type of client and both Wholesale and the client’s risk appetite.

Take timely and proactive corrective action to mitigate potential losses, exercising effective portfolio stewardship and control.

Collaborating with product partners to identify and match customer needs with relevant expertise; notably with GTRF (Global Trade and Receivable Finance), GLCM (Global Liquidity and Cash Management), among others.

Ensure all CDD (Customer Due Diligence) and associated activities are completed on time.
Requirements
- Minimum of 2 years experience in managing commercial relationships.
- Proven ability in identifying and meeting customer needs through matching a broad range of products and services.
- Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues.
- Ability to interact with business customers at all levels.
- Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders.
- Excellent time management, planning and organization skills.
- Excellent command and highly proficient in spoken and written English.
- Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations.
- Strong analytical skills.
- Strong credit skills.
- Proven ability to deliver creative and flexible customer solutions.
- Knowledge of Cash Management, Global Markets, Trade & Receivables Finance.
- Robust understanding of client planning methodology.
- Wide personal connections within the group and outside the group.

“At HSBC we expect our people to treat each other with dignity and respect, creating an inclusive culture that promotes equal opportunities. Our values define who we are as an organization and what sets us apart, we value difference, we move forward together, we take responsibility for our actions, we use good judgment, we do the right thing and we make things happen.”

“At HSBC we are oriented to guarantee gender equality and constant training for our employees as well as the protection of their labor and social rights.”

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