Digital Functional Consultant

hace 4 meses

Guadalajara, México sonataOne A tiempo completo

**Sonata Software Overview**

Sonata is a global technology company specializing in platform-based digital transformation, supporting businesses to become connected, open, intelligent and scalable. Sonata’s Platformation methodology brings together industry expertise, platform technology excellence, design innovation and strategic engagement models to deliver sustained value to customers. A trusted partner of world leaders in the retail, manufacturing, distribution, travel, services and software industries, Sonata’s software portfolio includes the Brick & Click Retail Platform©, Modern Distribution Platform©, Rezopia Digital Travel Platform©, Kartopia E-commerce Platform©, Halosys enterprise development automation Platform©, CTRM Commodity Trading and Risk Management Platform© and KODO - AI Powered Customer Experience (CX) Platform. Sonata’s Platformation approach ensures services built on Microsoft Dynamics 365, Microsoft Azure, AWS, Cloud Engineering and Managed Services deliver on the Platformation promise. As world leaders in digital technologies including IoT, Artificial Intelligence, Machine Learning, Robotic Process Automation, Chatbots, Block Chain and Cyber Security, Sonata’s people and systems are nurtured to deliver on our commitment to excellence in business technology solutions.

**Job Title: Digital Functional Consultant - CE**

**Location**:Guadalajara, Mexico**

**This opportunity is not available for visa sponsorship.**

**What will you do**:
Sonata Software is seeking Dynamics CRM Functional Consultant with experience in customer engagement.
- Be part of a team and develop your skills as you solve complex technical issues in

Microsoft Dynamics 365 product group
- Deliver digital support experiences that create efficiency and value for our customers,

our people and Microsoft.
- Demonstrate customer obsession and commitment to customer success in all

interactions. Deeply understand our customers and deliver customer desired outcomes.
- Be a MSFT ambassador and lead by example. Create clarity by understanding and

reinforcing business goals. Generate energy by building enthusiasm, pride, resiliency and

enabling a productive and inclusive work environment.
- Deliver success by being curious and seeking solutions to tough problems.
- Manage relationships with your customers and provide technical documentation for the

troubleshooting steps.
- Report software issues and be an advocate for product improvement using customer

suggestions.
- Develop specialized expertise by supporting Microsoft Dynamics 365 for Operations.
- Document your knowledge and share it with others.
- Use tools for debugging and root cause analysis.
- Provide in-depth technical support for customer service delivery via telephone, written

correspondence, or electronic service regarding technically complex, escalated

problems.
- Engage and collaborate with other Microsoft groups, including escalation teams and the

development team, in gaining resolution to critical, complex issues.
- Represent Microsoft professionally in customer and partner onsite visits, where travel

may be required.
- Create advanced online technical content including Knowledge Base articles, training

documents, blogs, etc.
- Participate in planned team-wide shift rotations to cover business needs, including 24x7

“On-Call” responsibilities and extended (evening shift).
- Present technical content to various audiences including customers, partners, and

internal stakeholders

***

**Required Qualifications**
- Atleast 4+ and up to 8 years of experience in Dynamics 365 Customer Engagement:

- Should have knowledge CRM Functional Modules and Product knowledge involving Sales, Service Marketing, Field service and Power Pages
- Skilled in Security roles, Field service module, Project operations experience, Omnichannel

Plugins, Basic on Java script
- Trouble shooting, Customer Support and customer facing role

**Preferred Qualifications**
- 2+ years in a customer facing service role in any capacity
- Strong customer service, accurate and logical problem solving
- Experience in creating technical documentation and sharing knowledge with others through

training delivery and mentoring
- Strong Communication skills with Customer Support Background
- Should be willing to work in Night shift/Americas
- Communication skills in international environment
- Excellent Communication Skills - verbal, listening, and written (including technical writing).
- Interpersonal and relationship skills proven through work experience
- Passion for lifelong learning and personal and professional development
- Exposure and experience working with customers on the Cloud, e.g. Microsoft Cloud

products or other Cloud Management System
- Current Microsoft IT Certification preferred (Ex. MCSE, MCSA, MCSD, MCTS) will be an added advantage

**Why join Sonata Software?**

At Sonata, you´ll have an outstanding opportunity. The chance to use your skills and imaginat

  • Digital Functional Consultant

    hace 2 semanas

    Guadalajara, Jalisco, México Sonataone A tiempo completo

    Job Title: Digital Functional ConsultantSonata Software is seeking a highly skilled Digital Functional Consultant to join our team. As a Digital Functional Consultant, you will be responsible for delivering digital support experiences that create efficiency and value for our customers, our people, and Microsoft.Key Responsibilities:Develop and implement...

  • Functional Consultant

    hace 4 meses

    Guadalajara, México sonataOne A tiempo completo

    **Sonata Software Overview** Sonata is a global technology company specializing in platform-based digital transformation, supporting businesses to become connected, open, intelligent and scalable. Sonata’s Platformation methodology brings together industry expertise, platform technology excellence, design innovation and strategic engagement models to...

  • Digital Functional Consultant

    hace 4 meses

    Guadalajara, México sonataOne A tiempo completo

    **Sonata Software Overview** Sonata is a global technology company specializing in platform-based digital transformation, supporting businesses to become connected, open, intelligent and scalable. Sonata’s Platformation methodology brings together industry expertise, platform technology excellence, design innovation and strategic engagement models to...

  • Digital Functional Consultant

    hace 2 semanas

    Guadalajara, Jalisco, México Sonataone A tiempo completo

    Job Title: Digital Functional Consultant - CE InfraSonata Software is a global technology company that specializes in platform-based digital transformation. We support businesses in becoming connected, open, intelligent, and scalable. Our Platformation methodology brings together industry expertise, platform technology excellence, design innovation, and...

  • Digital Functional Consultant

    hace 2 semanas

    Guadalajara, Jalisco, México Sonataone A tiempo completo

    **Sonata Software Overview**Sonata Software is a global technology company specializing in platform-based digital transformation. Our Platformation methodology brings together industry expertise, platform technology excellence, design innovation, and strategic engagement models to deliver sustained value to customers. As a trusted partner of world leaders in...

  • Digital Functional Consultant- Ce Infra

    hace 4 meses

    Guadalajara, México sonataOne A tiempo completo

    **Sonata Software Overview** Sonata is a global technology company specializing in platform-based digital transformation, supporting businesses to become connected, open, intelligent and scalable. Sonata’s Platformation methodology brings together industry expertise, platform technology excellence, design innovation and strategic engagement models to...

  • Digital Transformation Consultant

    hace 2 semanas

    Guadalajara, Jalisco, México Sonataone A tiempo completo

    **Sonata Software Overview**Sonata is a global technology company that specializes in digital transformation, helping businesses become connected, open, intelligent, and scalable. Our Platformation methodology brings together industry expertise, platform technology excellence, design innovation, and strategic engagement models to deliver sustained value to...

  • Digital Functional Consultant

    hace 2 semanas

    Guadalajara, Jalisco, México Sonataone A tiempo completo

    **Sonata Software Overview**Sonata Software is a global technology company that specializes in digital transformation, helping businesses become connected, open, intelligent, and scalable. Our Platformation methodology combines industry expertise, platform technology excellence, design innovation, and strategic engagement models to deliver sustained value to...

  • Digital Transformation Consultant

    hace 2 semanas

    Guadalajara, Jalisco, México Sonataone A tiempo completo

    Sonata Software OverviewSonata is a global technology company specializing in platform-based digital transformation, supporting businesses to become connected, open, intelligent, and scalable. Our Platformation methodology brings together industry expertise, platform technology excellence, design innovation, and strategic engagement models to deliver...

  • Digital Finance Consultant

    hace 2 semanas

    Guadalajara, Jalisco, México Sonataone A tiempo completo

    Sonata Software OverviewSonata is a global technology company that specializes in platform-based digital transformation. We help businesses become connected, open, intelligent, and scalable by leveraging our Platformation methodology. This approach combines industry expertise, platform technology excellence, design innovation, and strategic engagement models...

  • Digital Transformation Consultant

    hace 2 semanas

    Guadalajara, Jalisco, México Sonataone A tiempo completo

    **Transform Business with Sonata Software**Sonata Software is a global technology company that specializes in digital transformation. We help businesses become connected, open, intelligent, and scalable by leveraging our Platformation methodology.As a Digital Transformation Consultant, you will work with our clients to deliver sustained value through our...

  • Oracle Cloud Functional Consultant

    hace 2 semanas

    Guadalajara, Jalisco, México Io Associates A tiempo completo

    Job Title - Oracle Cloud Functional ConsultantJob Type: Long Term ContractAbout Io Associates: Io Associates is a leading provider of cloud-based solutions, and we are seeking an experienced Oracle Cloud Functional Consultant to join our team.Key Responsibilities:Advise clients on industry standards and best practices for Oracle Cloud ERP...

  • SAP Qm Functional Consultant

    hace 5 meses

    Guadalajara, México AstraZeneca A tiempo completo

    Job Title: **SAP QM Functional Consultant** SAP Modules: QM (Quality Management); PM (desired) & PP (desired) **Location**: Guadalajara, Mexico **Experience**: 3-6 years of relevant SAP functional experience in the IT industry. Job Summary **Job Description**: Role and Responsibilities - As a Functional Consultant, will be responsible for resolving any...

  • Oracle EBS Functional Consultant

    hace 2 semanas

    Guadalajara, Jalisco, México Robert Bosch Group A tiempo completo

    Job Title: Oracle EBS Functional ConsultantCompany Overview:Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global suppliers of technology and services. With over 22,700 associates, it's the largest software development center of Bosch outside Germany.Job Description:As an Oracle...

  • E-commerce Functional Consultant

    hace 5 horas

    guadalajara, México Infosys A tiempo completo

    A person that had to partner closely with business stakeholders to understand their requirements, design effective solutions, and drive implementation. Responsibilities: Requirements Gathering: Conduct in-depth interviews and workshops with business stakeholders to elicit and document their functional requirements. Analyze business processes and identify...

  • Finance Functional Consultant

    hace 3 días

    Guadalajara, Jalisco, México Wipro Limited A tiempo completo

    Job Role: Oracle Apps Finance Functional ConsultantAt Wipro Limited, we are seeking a skilled Finance Functional Consultant to join our team. As an Oracle Apps Finance Functional Consultant, you will be responsible for providing solutions and bridging the gap between technology and business know-how to deliver client solutions.Key Responsibilities:- Drive...

  • Oracle Finance Functional Consultant

    hace 2 semanas

    Guadalajara, Jalisco, México Wipro Technologies A tiempo completo

    Job Title: Oracle Finance Functional ConsultantWipro Technologies is seeking a highly skilled Oracle Finance Functional Consultant to join our team. As a key member of our finance team, you will be responsible for providing solutions and bridging the gap between technology and business know-how to deliver client solutions.Key Responsibilities:Bridging the...

  • Digital Functional Consultant

    hace 5 meses

    Guadalajara, México Sonata Software A tiempo completo

    Sonata SoftwareOverview Sonata is a global technology company specializing in platform-baseddigital transformation, supporting businesses to become connected, open,intelligent and scalable. Sonata’s Platformation™ methodology brings togetherindustry expertise, platform technology excellence, design innovation andstrategic engagement models to deliver...

  • Oracle EBS Functional Consultant

    hace 2 semanas

    Guadalajara, Jalisco, México Robert Bosch Group A tiempo completo

    Job Title: Oracle EBS Functional ConsultantRobert Bosch Group is seeking a highly skilled Oracle EBS Functional Consultant to join our team. As a key member of our delivery team, you will be responsible for engaging in hands-on delivery of Oracle EBS solutions.Key Responsibilities:Analyze and document As-Is Processes and design optimized To-Be...

  • Digital Transformation Consultant

    hace 2 semanas

    Guadalajara, Jalisco, México Sonata Software A tiempo completo

    Sonata Software OverviewSonata Software is a global technology company that specializes in platform-based digital transformation. We help businesses become connected, open, intelligent, and scalable by leveraging our PlatformationTM methodology. This approach combines industry expertise, platform technology excellence, design innovation, and strategic...