Digital Functional Consultant

hace 4 días

Guadalajara, México sonataOne A tiempo completo

**Sonata Software Overview**

Sonata is a global technology company specializing in platform-based digital transformation, supporting businesses to become connected, open, intelligent and scalable. Sonata’s Platformation methodology brings together industry expertise, platform technology excellence, design innovation and strategic engagement models to deliver sustained value to customers. A trusted partner of world leaders in the retail, manufacturing, distribution, travel, services and software industries, Sonata’s software portfolio includes the Brick & Click Retail Platform©, Modern Distribution Platform©, Rezopia Digital Travel Platform©, Kartopia E-commerce Platform©, Halosys enterprise development automation Platform©, CTRM Commodity Trading and Risk Management Platform© and KODO - AI Powered Customer Experience (CX) Platform. Sonata’s Platformation approach ensures services built on Microsoft Dynamics 365, Microsoft Azure, AWS, Cloud Engineering and Managed Services deliver on the Platformation promise. As world leaders in digital technologies including IoT, Artificial Intelligence, Machine Learning, Robotic Process Automation, Chatbots, Block Chain and Cyber Security, Sonata’s people and systems are nurtured to deliver on our commitment to excellence in business technology solutions.

**Job Title: Digital Functional Consultant - CE**

**Location**:Guadalajara, Mexico**

**This opportunity is not available for visa sponsorship.**

**What will you do**:
Sonata Software is seeking Dynamics CRM Functional Consultant with experience in customer engagement.
- Be part of a team and develop your skills as you solve complex technical issues in

Microsoft Dynamics 365 product group
- Deliver digital support experiences that create efficiency and value for our customers,

our people and Microsoft.
- Demonstrate customer obsession and commitment to customer success in all

interactions. Deeply understand our customers and deliver customer desired outcomes.
- Be a MSFT ambassador and lead by example. Create clarity by understanding and

reinforcing business goals. Generate energy by building enthusiasm, pride, resiliency and

enabling a productive and inclusive work environment.
- Deliver success by being curious and seeking solutions to tough problems.
- Manage relationships with your customers and provide technical documentation for the

troubleshooting steps.
- Report software issues and be an advocate for product improvement using customer

suggestions.
- Develop specialized expertise by supporting Microsoft Dynamics 365 for Operations.
- Document your knowledge and share it with others.
- Use tools for debugging and root cause analysis.
- Provide in-depth technical support for customer service delivery via telephone, written

correspondence, or electronic service regarding technically complex, escalated

problems.
- Engage and collaborate with other Microsoft groups, including escalation teams and the

development team, in gaining resolution to critical, complex issues.
- Represent Microsoft professionally in customer and partner onsite visits, where travel

may be required.
- Create advanced online technical content including Knowledge Base articles, training

documents, blogs, etc.
- Participate in planned team-wide shift rotations to cover business needs, including 24x7

“On-Call” responsibilities and extended (evening shift).
- Present technical content to various audiences including customers, partners, and

internal stakeholders

***

**Required Qualifications**
- Atleast 4+ and up to 8 years of experience in Dynamics 365 Customer Engagement:

- Should have knowledge CRM Functional Modules and Product knowledge involving Sales, Service Marketing, Field service and Power Pages
- Skilled in Security roles, Field service module, Project operations experience, Omnichannel

Plugins, Basic on Java script
- Trouble shooting, Customer Support and customer facing role

**Preferred Qualifications**
- 2+ years in a customer facing service role in any capacity
- Strong customer service, accurate and logical problem solving
- Experience in creating technical documentation and sharing knowledge with others through

training delivery and mentoring
- Strong Communication skills with Customer Support Background
- Should be willing to work in Night shift/Americas
- Communication skills in international environment
- Excellent Communication Skills - verbal, listening, and written (including technical writing).
- Interpersonal and relationship skills proven through work experience
- Passion for lifelong learning and personal and professional development
- Exposure and experience working with customers on the Cloud, e.g. Microsoft Cloud

products or other Cloud Management System
- Current Microsoft IT Certification preferred (Ex. MCSE, MCSA, MCSD, MCTS) will be an added advantage

**Why join Sonata Software?**

At Sonata, you´ll have an outstanding opportunity. The chance to use your skills and imaginat

  • Functional Consultant

    hace 4 días

    Guadalajara, México sonataOne A tiempo completo

    **Sonata Software Overview** Sonata is a global technology company specializing in platform-based digital transformation, supporting businesses to become connected, open, intelligent and scalable. Sonata’s Platformation methodology brings together industry expertise, platform technology excellence, design innovation and strategic engagement models to...

  • Functional Consultant

    hace 2 semanas

    Guadalajara, Jalisco, México sonataOne A tiempo completo

    Sonata Software OverviewSonata is a global technology company specializing in platform-based digital transformation, supporting businesses to become connected, open, intelligent and scalable. Sonata's Platformation methodology brings together industry expertise, platform technology excellence, design innovation and strategic engagement models to deliver...

  • Senior Principal Functional Consultant

    hace 4 semanas

    guadalajara, México Oracle A tiempo completo

    Senior Principal Functional Consultant Ll Oefentherapie08.05.2024Senior Principal Functional Consultant 45010 Zapopan, Jalisco Ll Oefentherapie 08.05.2024 Do you want to advance your career with the world’s first cloud company? Since 1998, Oracle NetSuite has been on a mission to deliver an agile, unified application suite that gives leaders a...

  • Senior Principal Functional Consultant

    hace 1 semana

    guadalajara, México Oracle A tiempo completo

    Senior Principal Functional Consultant Ll Oefentherapie05.06.2024Senior Principal Functional Consultant 45010 Zapopan, Jalisco Ll Oefentherapie 05.06.2024 Do you want to advance your career with the world’s first cloud company? Since 1998, Oracle NetSuite has been on a mission to deliver an agile, unified application suite that gives leaders a...

  • Senior Principal Functional Consultant

    hace 2 semanas

    Guadalajara, Jalisco, México Oracle A tiempo completo

    Senior Principal Functional ConsultantLl Oefentherapie Senior Principal Functional Consultant45010 Zapopan, JaliscoLl Oefentherapie Do you want to advance your career with the world's first cloud company? Since 1998, Oracle NetSuite has been on a mission to deliver an agile, unified application suite that gives leaders a compl...Leer más...Senior Principal...

  • Senior Principal Functional Consultant

    hace 2 semanas

    Guadalajara, Jalisco, México Oracle A tiempo completo

    Senior Principal Functional ConsultantLl OefentherapieAyerSenior Principal Functional Consultant45010 Zapopan, JaliscoLl OefentherapieAyerDo you want to advance your career with the world's first cloud company? Since 1998, Oracle NetSuite has been on a mission to deliver an agile, unified application suite that gives leaders a compl...Senior Principal...

  • Digital Functional Consultant

    hace 2 semanas

    Guadalajara, Jalisco, México sonataOne A tiempo completo

    Sonata Software OverviewSonata is a global technology company specializing in platform-based digital transformation, supporting businesses to become connected, open, intelligent and scalable. Sonata's Platformation methodology brings together industry expertise, platform technology excellence, design innovation and strategic engagement models to deliver...

  • Digital Functional Consultant

    hace 4 días

    Guadalajara, México sonataOne A tiempo completo

    **Sonata Software Overview** Sonata is a global technology company specializing in platform-based digital transformation, supporting businesses to become connected, open, intelligent and scalable. Sonata’s Platformation methodology brings together industry expertise, platform technology excellence, design innovation and strategic engagement models to...

  • Digital Functional Consultant- Ce Infra

    hace 5 días

    Guadalajara, México sonataOne A tiempo completo

    **Sonata Software Overview** Sonata is a global technology company specializing in platform-based digital transformation, supporting businesses to become connected, open, intelligent and scalable. Sonata’s Platformation methodology brings together industry expertise, platform technology excellence, design innovation and strategic engagement models to...

  • Netsuite Techno-Functional Consultant

    hace 2 semanas

    Guadalajara, Jalisco, México Dataflix Inc. A tiempo completo

    NetSuite Techno-Functional Consultant at Dataflix We are seeking a skilled and experienced NetSuite Techno-Functional Consultant to join our team. As a NetSuite Techno-Functional Consultant, you will play a key role in implementing and optimizing NetSuite solutions to meet the business needs of our clients. You will leverage your technical expertise and...

  • Digital Functional Consultant

    hace 2 semanas

    Guadalajara, Jalisco, México Sonata Software A tiempo completo

    Sonata SoftwareOverview Sonata is a global technology company specializing in platform-baseddigital transformation, supporting businesses to become connected, open,intelligent and scalable. Sonata's PlatformationTM methodology brings togetherindustry expertise, platform technology excellence, design innovation andstrategic engagement models to deliver...

  • Netsuite Techno-functional Consultant

    hace 6 días

    Guadalajara, México Dataflix A tiempo completo

    We are seeking a skilled and experienced NetSuite Techno-Functional Consultant to join our team. As a NetSuite Techno-Functional Consultant, you will play a key role in implementing and optimizing NetSuite solutions to meet the business needs of our clients. You will leverage your technical expertise and functional knowledge to design, customize, and...

  • SAP Qm Functional Consultant

    hace 2 semanas

    Guadalajara, México AstraZeneca A tiempo completo

    Job Title: **SAP QM Functional Consultant** SAP Modules: QM (Quality Management); PM (desired) & PP (desired) **Location**: Guadalajara, Mexico **Experience**: 3-6 years of relevant SAP functional experience in the IT industry. Job Summary **Job Description**: Role and Responsibilities - As a Functional Consultant, will be responsible for resolving any...

  • Principal Consultant

    hace 4 semanas

    guadalajara, México Oracle A tiempo completo

    Senior Principal Functional Consultant myGwork01.06.2024Senior Principal Functional Consultant 45010 Zapopan, Jalisco myGwork 01.06.2024 This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Do you want to advance your career with the world’s first cloud company? Since 1998,...Netsuite -...

  • Principal Consultant

    hace 2 semanas

    Guadalajara, Jalisco, México Oracle A tiempo completo

    Senior Principal Functional ConsultantmyGwork Senior Principal Functional Consultant45010 Zapopan, JaliscomyGworkThis inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Do you want to advance your career with the world's first cloud company? Since 1998,...Netsuite - Senior Principal Consultant45010...

  • SAP Qm Functional Consultant

    hace 2 semanas

    Guadalajara, Jalisco, México AstraZeneca A tiempo completo

    Job Title:SAP QM Functional ConsultantSAP Modules:QM (Quality Management); PM (desired) & PP (desired)Location:Guadalajara, MexicoExperience:3-6 years of relevant SAP functional experience in the IT industry.Job SummaryJob Description:Role and Responsibilities As a Functional Consultant, will be responsible for resolving any SAP issues reported by the...

  • Netsuite Techno-functional Consultant

    hace 2 semanas

    Guadalajara, Jalisco, México Dataflix A tiempo completo

    We are seeking a skilled and experienced NetSuite Techno-Functional Consultant to join our team. As a NetSuite Techno-Functional Consultant, you will play a key role in implementing and optimizing NetSuite solutions to meet the business needs of our clients. You will leverage your technical expertise and functional knowledge to design, customize, and...

  • Principal Consultant

    hace 4 semanas

    guadalajara, México Oracle A tiempo completo

    Oracle Commerce Cloud Senior Principal Consultant OracleHoyOracle Commerce Cloud Senior Principal Consultant Zapopan, Jalisco Oracle Hoy An experienced consulting professional who has a broad understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family. Ope... Leer...

  • Digital Functional Consultant

    hace 1 mes

    Guadalajara, México Sonata Software A tiempo completo

    Sonata SoftwareOverview Sonata is a global technology company specializing in platform-baseddigital transformation, supporting businesses to become connected, open,intelligent and scalable. Sonata’s Platformation™ methodology brings togetherindustry expertise, platform technology excellence, design innovation andstrategic engagement models to deliver...

  • Digital Functional Consultant

    hace 4 semanas

    Guadalajara, México Sonata Software A tiempo completo

    Sonata SoftwareOverview Sonata is a global technology company specializing in platform-baseddigital transformation, supporting businesses to become connected, open,intelligent and scalable. Sonata’s Platformation™ methodology brings togetherindustry expertise, platform technology excellence, design innovation andstrategic engagement models to deliver...