Technical Quality Manager Basis

hace 4 meses

San Pedro Garza García N L, México SAP A tiempo completo

**We help the world run better**

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

**General description of SAP Premium Engagements and TQM Purpose**

A Technical Quality Manager (TQM) works for customers which have signed a Premium Engagement contract, such as SAP MaxAttention or SAP Active Attention. The aim of this role is to give customers a long-term relationship with better access to SAP for topics related to solution operations, project success and adopting innovation in their SAP centric solutions. The TQM manages the selection and delivery services out of the SAP portfolio of proactive and reactive support services at the right point in time. The TQM also acts as a link to all relevant SAP departments and the SAP Partners for all phases of the customer lifecycle. The TQM needs to understand and has to work with several areas of a customer organization such as the Customer IT Department. Customer Business Departments and Customer Purchasing Department. The TQM must have a Basis background with a deep understanding of Hybrid solutions and integrations (cloud and on-premise), also knowledge in SAP Cloud Platform.

**Career Level Summary**:
The TQM works typically on complex customer software solutions with one or a few projects. This person can work independently in this environment and takes the required steps to involve SAP Backoffice functions when needed. The TQM identifies areas where Premium Engagement can add value to the customer and aligns these with other SAP areas involved.

Larger service plans and support programs such as Engineering Services are aligned directly with customer senior management successfully and the TQM is proficient in communication with CIOs (or equivalent) of medium/large size companies. TQM might also take over one of the following roles of an engagement: Cloud & Support Lead, Technical Lead or Customer Success Executive.

**Tasks**:
Required to understand Hybrid landscapes (Cloud / On-premise), Technical evaluation and documentation of customer situation, Identification of risks and top issues, Execution of the Engagement Plan, Management of service and action plan, Operations and Innovation Control Centers and Engineering Services delivery, Documentation and reporting of Engagement status, action and value, Engagement Extension,

This role requires a Senior Basis, in different industries, with strong leading skills..

We’re looking for a highly motivated person with a strong commitment, able to guide our customers to the Intelligent Enterprise.

**Technical Experience**
- Problem Resolution: he/she is able to effectively resolve or drive resolution for problems that require the creation of new and innovative approaches.
- Experience of working in large landscapes/environments/customers
- 4+ years previous experience working across a range of implementations, upgrade and migration projects. Is able to establish communication with different SAP teams to align the support strategy.
- Strong Knowledge and Hands-on experience with S/4HANA, SAP HANA DB, Cloud Migrations, Performance Tuning
- Communication skills with technical focus

**Other Experience**
- Communication to Senior management in larger companies

Education
- Bachelor’s in computer science, Information Systems, Mathematics, Engineering or similar

**Position is based in Mexico City or Monterrey.**

**Bring out your best**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 405093 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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