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Regional Service Expert for Global Mobile Telco

hace 4 meses

Tlahuac, México SAP A tiempo completo

**We help the world run better**

As a Regional Service Expert for Global Mobile Telco Services, you are an instrumental partner in driving digital transformation, enabling organizations to harness the power of technology to achieve their strategic objectives. Your technical expertise, strategic vision, and strong interpersonal skills make you a valuable asset in guiding businesses towards a more efficient, secure, and future-ready IT landscape.

**What you’ll do**:

- Deliver high quality and ensure stable mobile operations
- Support and Management of Mobile Carriers within the Region
- Analize and maintain Corporate Mobile Fleet through Mobile Expense Management

**Task & Responsibilities**:
Regional Point of Contact for Mobile Expense Management
- Ensure Inventory Maintenance & KPI Adherence within SAP Expense Management Too
- Including Delivery of Feeds (maintained by HW Vendor) to support inventory Management
- Workflow Approvals within SAP Expense Management Tool
- Billing / Invoicing Queries and Support
- Escalation Management & End User Support on Billing & Workflow Queries
- Engage with SAP Mobile Expense Management Vendor in Weekly operations calls and deliver on actions resulting from operation calls

Day to Day Operations & Local Point of Contact for Carrier Management
- Support DTMS colleagues on Escalations & Issues
- Support Global Mobile Telco Team on Carrier Issues
- Monitor Billing and ensure Data is Aligned

**What you bring**:

- Bachelor’s or Master’s degree in Computer Science or a related field
- Understanding of Mobile Technologies and Vendor Management
- Technical Troubleshooting Skills
- Ability to coordinate delivery and projects as a team lead in a heterogeneously environment
- Excellent English communication skills (written and verbal)
- Experience in data analyzing, reporting using MS Excel and SAP systems

**Meet your team**:
As SAP’s digital backbone and strategic business enabler, Intelligent Enterprise Solutions (IES) creates, builds, and runs the intelligent, sustainable enterprise by leveraging SAP’s own standard software portfolio, in addition to ensuring a world-class technological foundation for the digital workplace, making Future of Work a reality at SAP.

Global Mobile Telco Services is a small Global Team responsible for the management and operations of our Corporate Mobile Carrier Environment. As a small team we work very closely together on Globally aligned projects, supporting each other on best practices, experience and knowledge sharing.

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 392948 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.