Customer Care Agent
hace 4 meses
**The Customer Success Representative** plays a crucial role in fostering strong customer relationships, driving customer retention, and enhancing loyalty. Your primary focus is on ensuring utmost satisfaction with our Global YO products and services by offering exceptional customer service support and swiftly addressing any concerns that may arise. As the primary point of contact for our valued customers, you'll connect them with specialized teams to cater to their specific needs and requests, further enhancing their experience with our company.
**Tasks and responsibilities include but are not limited to**:
- Troubleshoot and manage basic service issues.
- Provide assistance regarding the company's products or services.
- Stay current with updates and changes within the company.
- Tracking and resolving tickets.
- Escalation of various issues to the appropriate resources.
**Qualities we are looking for**:
- At least 2 years of experience with customer service (preferably via chat and in tech industry).
- Excellent communication skills and problem-solving ability.
- Familiar with Zendesk.
- Ability to explain technical information clearly and simply.
- Good written communication, WPM (words per minute) of at least 40 (Validated with test)
- Advanced English (excellent oral and written proficiency).
- Ability to prioritize and multi-task efficiently.
- Analytical and process-oriented ability.
- Ability to learn new software and services.
- Attention to detail.
- Nice to have: familiarity with eSIM and telco products.
Tipo de puesto: Tiempo completo
Sueldo: $13,000.00 - $15,000.00 al mes
Horario:
- Turno de 8 horas
Experiência:
- Customer Service: 1 año (Deseable)
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: remoto híbrido en 06700, Ciudad de México, CDMX
-
Customer Care Agent
hace 5 meses
Tlahuac, México Urbvan A tiempo completo**Descripción de la empresa** Urbvan es una red de movilidad compartida con rutas preestablecidas que opera a través de la más avanzada tecnología y a través de la app. Estamos enfocados en brindar un servicio de calidad, cómodo y seguro, a la vez que contribuimos con la disminución del tráfico vehicular de las ciudades. **Descripción del empleo**...
-
Customer Care Agent
hace 5 meses
Tlahuac, México Urbvan A tiempo completo**Descripción de la empresa** Urbvan es una red de movilidad compartida con rutas preestablecidas que opera a través de la mas avanzada tecnología y a través de la app. Estamos enfocados en brindar un servicio de calidad, cómodo y seguro, a la vez que contribuimos con la disminución del tráfico vehicular de las ciudades. **Descripción del empleo**...
-
Customer Care Agent
hace 5 meses
Tlahuac, México Urbvan A tiempo completo**Descripción de la empresa** Urbvan es una red de movilidad compartida con rutas preestablecidas que opera a través de la mas avanzada tecnología y a través de la app. Estamos enfocados en brindar un servicio de calidad, cómodo y seguro, a la vez que contribuimos con la disminución del tráfico vehicular de las ciudades. **Descripción del empleo**...
-
Associate Customer Care
hace 5 meses
Tlahuac, México First Advantage A tiempo completo**_ Responsibilities:_** - _ Open and conduct all conversations professionally and with empathy. Customer Care Representatives must remain calm, listen carefully, be polite, explain reasons for the current situation and what s/he/they will be doing to help resolve this issue._ - _ De-escalation of client frustration is a key responsibility of the agent....
-
Customer Care
hace 5 meses
Tlahuac, México CSG A tiempo completo**IMPORTANTE EMPRESA** **SOLICITA** **CUSTOMER CARE** **Requisitos**: - Escolaridad: Licenciatura Terminada **Experiência: Mínima de 2 en atencion a clientes, cotizaciones y facturacion** **Idioma**:Ingles / Intermedio - Avanzado **Conocimiento**: - Manejo de algun ERP ( Deseable Sales Force ) - Importaciones y comercio...
-
Customer Care Agent
hace 5 meses
Tlahuac, México Urbvan A tiempo completoDescripción de la empresa Kolors es el Uber de la movilidad masiva compartida. Revolucionando el transporte terrestre de ciudad a ciudad, corporativo y en camionetas a través de tecnología estilo aerolínea, optimización basada en datos y una experiência de pasajero incomparable. Descripción del empleo **¿Qué harás?** - Atender llamadas que Kolors...
-
Customer Care Agent
hace 5 meses
Tlahuac, México Urbvan A tiempo completoDescripción de la empresa Kolors es el Uber de la movilidad masiva compartida. Revolucionando el transporte terrestre de ciudad a ciudad, corporativo y en camionetas a través de tecnología estilo aerolínea, optimización basada en datos y una experiência de pasajero incomparable. Descripción del empleo **¿Qué harás?** - Atender llamadas que Kolors...
-
Agente de Servicio Al Cliente Bilingüe
hace 5 meses
Tlahuac, México Customer Service IS A tiempo completo**Vacante para la empresa Customer Service IS en San Martín Texmelucan, Puebla**: **Agente de Servicio al Cliente Bilingüe (Modalidad Híbrida) Sin Experiência Previa Requerida** **Resumen del Puesto**: Como Agente de Servicio al Cliente Bilingüe, serás la conexión vital entre empresa y clientes de habla hispana e inglesa, proporcionando soluciones...
-
Customer Care Analyst I
hace 5 meses
Tlahuac, México Emerson A tiempo completoThe objective of the Customer Care Analyst is to help optimize our order to cash service levels by primarily performing data entry, processing of orders including technical review, and related activities and requests. The Customer Care Analyst will be working with multiple systems that need to be updated timely and accurately. This role requires an interest...
-
Agente de Servicio Al Cliente Bilingüe Home Office
hace 5 meses
Tlahuac, México Customer Service IS A tiempo completo**Vacante para la empresa Customer Service IS en San Martín Texmelucan, Puebla**: **Agente de Servicio al Cliente Bilingüe (Home Office Disponible) Sin Experiência Previa Requerida** **Resumen del Puesto**: Como Agente de Servicio al Cliente Bilingüe, serás la conexión vital entre empresa y clientes de habla hispana e inglesa, proporcionando...
-
Customer Service Care Center Nocturno
hace 5 meses
Tlahuac, México SAE A tiempo completoEjecutivo Customer Service **CARE CENTER Bilingüe TURNO NOCTURNO** **(DOMINIO INGLÉS AVANZADO)** **Requerimos**: Educación mínima: Media superior -Bachillerato General Al menos 1 año de experiência en Customer Service cubriendo turnos o campañas en horario Nocturno Idiomas: Indispensable **Inglés Avanzado** Experiência: ejecutivo Care...
-
Supervisor Customer Care
hace 5 meses
Tlahuac, México Seprosima A tiempo completo_**Supervisor Customer Care (Call Center).**_ **Requisitos**: Bachillerato concluido, manejo de sistemas de computo y de medición. Mayor de 22 años. Manejo de equipos de trabajo, grupos de 12 a 15 personas. Buena Ortografía y Lectura. Experiência de 1 a 2 años en el puesto. Indispensable facilidad de palabra y tolerancia a la...
-
Bilingual Customer Care Professional
hace 5 meses
Tlahuac, México Amex A tiempo completo**You Lead the Way. We’ve Got Your Back.** At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly...
-
Associate Customer Care-
hace 5 meses
Tlahuac, México First Advantage A tiempo completo**Responsibilities**: - Open and conduct all conversations professionally and with empathy. Customer Care Representatives must remain calm, listen carefully, be polite, explain reasons for the current situation and what s/he/they will be doing to help resolve this issue. - De-escalation of client frustration is a key responsibility of the agent. Calls are...
-
Customer Service Agent
hace 5 meses
Tlahuac, México City Unscripted A tiempo completo**Customer Service Agent for City Unscripted** **Salary**: MXN 80-84 per hour (30-40 hours weekly, spread over 5 days) **Exciting Job Opportunity: Become Our Remote Customer Service Agent** Are you a proactive individual with a passion for travel? Do you enjoy engaging with people from around the world? We are looking for a Remote Customer Service Agent...
-
Customer Service Agent
hace 5 meses
Tlahuac, México City Unscripted A tiempo completo**Customer Service Agent for City Unscripted** **Salary**: MXN 80-84 per hour (30-40 hours weekly, spread over 5 days) **Exciting Job Opportunity: Become Our Remote Customer Service Agent** Are you a proactive individual with a passion for travel? Do you enjoy engaging with people from around the world? We are looking for a Remote Customer Service Agent...
-
Customer Care Representative
hace 5 meses
Tlahuac, México Percepta International A tiempo completoCustomer Care Representative - chat MX-DF-Mexico DF **Description**: At Percepta, we bring first-class service across each market we support. As a **Bilingual Customer Service Representative (English/Spanish) **working on-site in **Mexico City**, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction...
-
Pregnancy Care Coordinator
hace 5 meses
Tlahuac, México New Life Mexico A tiempo completo**Pregnancy Care Coordinator** **Main responsibilities**: - Coordinate pregnancy care of Surrogate mothers according to doctor's instructions. - Take care on Pregnant Surrogates, answer their phone calls, assist them during emergencies, accompany them to the clinic if necessary - Update intended parents with regular scans and tests of pregnant Surrogates -...
-
Customer Service Agent
hace 5 meses
Tlahuac, México C.ONFIDENCIAL A tiempo completoWe request**:Customer Service** What you’ll do: - Have effective communication and negotiation skills, being able to overcome objections and find solutions. - Achieve collection goals by providing customer service and then secure collecting as much as possible, as soon as possible as human as possible. - Effective win - win negotiation on overdue account...
-
Premier Customer Care Representative Senior
hace 5 meses
Tlahuac, México FedEx Express LAC A tiempo completoCustomer Care: Premier Customer Care; Service Level Performance of FedEx Strategic Business; Top Tier Enterprise Global and Regional Customers Support; Service Analysis Performance; Continuous Improvement; Data Analytics Across Multi-Regional and Cross Operating Companies’ Customers; Root Cause Analysis; Outstanding Customer Experience Delivery; Best...