Customer Service Specialist

hace 2 semanas


Saltillo, México Johnson Controls A tiempo completo

**What will you do? Job Scope & Purpose**

**Order Processing**
- Order input in internal ERP (Migrating to SAP)
- **High volume inbound calls**
- Send order confirmation to the customer (confirm delivery date based on ATP, partial delivery allowed, etc)

**Backorder monitoring and order management**
- Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder.
- Maintenance of planned shipping days (delays, customer requests, etc)
- Handle customer order cancellations (DOA)
- Monitor call-off orders

**Handling non-conformities and complaints**
- Issue internal complaints and RMA if required. (Salesforce/SAP)
- Send customer receipt confirmation of complaint
- Follow up and coordinate internally on solution and corrective actions
- Inform the customer about corrective actions or escalate/involve the account manager
- Action on solution and corrective actions
- SAP and Salesforce credit-note procedures (DOA)

**Inquiry handling**
- Handle customer questions on deliveries, delays, problems, etc.
- Follow-up on pending basic quotes
- Coordinate approach with Inside/outside sales representative

**Customer care**
- Handle customer questions effectively and in a service-oriented manner
- Follow up on actions requested in sales representatives call reports
- Inform customers about changed delivery times and equivalent products

**Filing & miscellaneous**
- Case Management in Salesforce
- Support debtor control on collecting accounts receivable
- Keep customer details and price agreements up-to-date.
- Collect, share and document leads, projects, competitor details

**What we look for? Position Requirements**
- Bachelor’s degree in business, international relations or related.
- English Proficiency written and spoken ( highly required)
- +3 years of experience as CSR, working in **Manufacturing industry **(highly required)
- Order management/fulfillment process knowledge and experience (highly required)

**-Experience in international calls (High volume inbound calls)**
- Customer-oriented with a focus on details
- Problem-solving
- Knowledge in SAP/ ORACLE / Salesforce is a plus.

Johnson Controls does not request pregnancy or HIV testing as a requirement for admission, permanence or promotion.



  • Saltillo, México Workplace Options A tiempo completo

    Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver...


  • Saltillo, Coahuila de Zaragoza, México Workplace Options A tiempo completo

    Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver...


  • Saltillo, México Johnson Controls A tiempo completo

    **Job Details** **What are you going to do?** A Customer Support Specialist is responsible for providing exceptional service to customer by answering their questions, addressing their concerns, and resolving their issues. They act as a liaison between the customer and the company and are the first point of contact for customers seeing assistance. **How...


  • Saltillo, México Johnson Controls A tiempo completo

    **Job Details** **What are you going to do?** Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. **How will you do it?** **Order Processing** - Order input in internal ERP (Migrating to SAP) - High volume inbound calls - Send...


  • Saltillo, México Johnson Controls A tiempo completo

    **Job Details** **What are you going to do?** Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. **How will you do it?** **Order Processing** - Order input in SAP (different order types) - Send order confirmation to customer...


  • Saltillo, México Johnson Controls A tiempo completo

    **What are you going to do?** Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. **How will you do it?** **Order Processing** - Order input in SAP (different order types) - Send order confirmation to customer (confirm delivery...


  • Saltillo, México Johnson Controls A tiempo completo

    **What will you do? Job Scope & Purpose** **Order Processing** - Order input in internal ERP (Migrating to SAP) - Send order confirmation to the customer (confirm delivery date based on ATP, partial delivery allowed, etc) **Backorder monitoring and order management** - Monitor the customer backorders in conjunction with Customer, Warehouse, Supply &...


  • Saltillo, México BT A tiempo completo

    TITLE **Service Management Specialist** Location: Mexico City **About BT**: BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the...


  • Saltillo, México Emprego MX A tiempo completo

    TITLE **Service Management Specialist** **Location: Mexico City (CDMX)** **About BT**: BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in...


  • Saltillo, México Johnson Controls A tiempo completo

    **Job Details** **What are you going to do?** Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. **How you will do it?** **Order Processing** - Order input in SAP (different order types) - Send order confirmation to customer...


  • Saltillo, México Customer Service IS A tiempo completo

    **Vacante para la empresa Customer Service IS en San Nicolás de los Garza, Nuevo León**: **Agente de Servicio al Cliente Bilingüe (Modalidad Híbrida) Sin Experiência Previa Requerida** **Resumen del Puesto**: Como Agente de Servicio al Cliente Bilingüe, serás la conexión vital entre empresa y clientes de habla hispana e inglesa, proporcionando...


  • Saltillo, México SCCH Desarrollo de Negocios SA de CV A tiempo completo

    **Vacante para la empresa SCCH Desarrollo de Negocios SA de CV en San Pedro Garza García, Nuevo León**: Destacada Empresa ubicada frente a Fashion Drive en busca de personas para laborar como agentes de CUSTOMER SERVICE interno a la empresa. **_Requisitos:_** - Experiência mínima. - Certificado escolar. - Fluidez del idioma inglés. - Manejo de equipo...

  • Customer Service

    hace 2 meses


    Saltillo, México Shiloh Industries, Inc. A tiempo completo

    CUSTOMER SERVICE REQUISITOS: - Licenciatura en Logística, Comercio Exterior o LAE o Ingeniería Industrial - Experiência 2-3años en la posición - Inglés 80% - Atención a clientes tier 1 y tier 2 - Portales de clientes - Manejo de sistemas de MRP & ERP (Deseable Plex)


  • Saltillo, Coahuila de Zaragoza, México BT A tiempo completo

    TITLE Service Management SpecialistLocation: Mexico CityAbout BT:BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work...

  • Customer Service

    hace 3 semanas


    Saltillo, México Head Hunter A tiempo completo

    PLANTA AUTOMOTRIZ EN SALTILLO COAHUILA SOLICITA CUSTOMER SERVICE Titulado 2 años de experiência en el puesto Atención a clientes Facilidad de Palabra Solución de problemas Inglés avanzado Indispensable Tipo de puesto: Tiempo completo, Por tiempo indeterminado Salario: $30,000.00 - $35,000.00 al mes Horario: - Turno de 8 horas Lugar de...


  • Saltillo, Coahuila de Zaragoza, México Johnson Controls A tiempo completo

    Job DetailsWhat are you going to do?Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.How will you do it?Order Processing Order input in SAP / JDE (different order types) Send order confirmation to customer (confirm delivery date...

  • Customer Service

    hace 2 meses


    Saltillo, México BorgWarner A tiempo completo

    Coordinate the Production Scheduling and Customer Service team in order to meet the company's on-time delivery objectives. Also lead the activities of internal recovery plans and their dissemination with customers. Maintain a good relationship with customers based on a constant and clear communication with them. Propose solutions and alternatives to maintain...


  • Saltillo, México Johnson Controls A tiempo completo

    **What you will do** The Customer Master Data Specialist executes Oracle Fusion/ S4 Hana Customer Master Data processes on a day-to-day basis supporting the business. **Duties and Responsibilities**: - Support data requests from requestors across various regions and countries for customer master data domain in scope. - Ensure completeness, accuracy &...


  • Saltillo, México Johnson Controls A tiempo completo

    **Job Details** **What are you going to do?** Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. **How will you do it?** **Order Processing** - Order input in SAP / JDE (different order types) - Send order confirmation to...

  • Customer Service

    hace 1 semana


    Saltillo, Coahuila de Zaragoza, México BorgWarner A tiempo completo

    Coordinate the Production Scheduling and Customer Service team in order to meet the company's on-time delivery objectives. Also lead the activities of internal recovery plans and their dissemination with customers. Maintain a good relationship with customers based on a constant and clear communication with them. Propose solutions and alternatives to maintain...