Strategy & Operations Manager (Customer Experience)
hace 6 meses
Office: Mexico CityAbout Revolut
People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, we've helped 40+ million customers get more from their money. And we're not done yet.
As we continue our lightning-fast growth, two things are essential to continuing our success: our people and our culture. We've been officially certified as a Great Place to Work in recognition of our outstanding employee experience So far, we have 10,000+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About the role
At Revolut, we do Ops differently. Our hyper-talented Operations experts don’t just keep things ticking over. They're given the most complex, hard-to-solve problems in the business. Then they create elegant, scalable solutions that keep pace with our ambitious growth plans. Without our Ops team, we’d be following the herd, not leading the pack — and that’s a place we never want to be
If you’re a superstar Ops Manager, keep reading
If being asked to solve the toughest problems our global FinTech has to offer excites you rather than scares you, keep reading
If you’re not afraid to roll up your sleeves and dive into the nitty-gritty of every area of a business with 40+ million customers, keep reading
Watch this video from our team members about what goes into being a Strategy & Operations Manager at Revolut. If you want to gain unparalleled experience at a leading fintech company, tap the link below to apply
What you’ll be doing
- Building mechanisms to listen to the customer and deliver best in class business offerings
- Optimising and scaling Customer Experience processes and working with the Global Teams on devising detailed playbooks, product integrations and air-tight execution of Revolut products
- Working closely with the global chat team to build out the support playbook
- Continuously benchmarking against new and existing training methodologies, tools, and processes to drive training capabilities
- Developing a process for improving user Customer Satisfaction (CSAT) without sacrificing quality parameters
- Demonstrating excellent business analytics to perform root-cause analysis activities
- Driving continuous support improvement through innovation, including working with product and engineering teams to develop better tool and scalable services
- Interacting frequently across different teams to discuss complex topics and issues to improve the customer experience
- Consulting with Product Owners to map out any upcoming changes that'll affect the quality of service provided to users on chat support/complaints handling
What you'll need
- 3+ years work experience in a fast paced, high-growth environment
- To be based in Mexico City or willing to relocate
- Experience managing customer facing teams in a fast-paced environment
- In-depth knowledge of the Mexico Financial services front-to-back product cycle, especially with onboarding and settlement
- Deep understanding of quality, programme design, implementation, delivery methods, and processes
- Ability to make a good business case and convince people to help you execute
- Experience working with cross-functional teams across multiple time zones
- Curiosity by nature and interest in making an impact
- Ability to break complex problems into smaller ones and enjoy working with data to facilitate your work using tools such as Excel
- Knowledge of Customer Journey, and the impact on the experience through Customer Support
Nice to have
- A STEM degree (Engineering / Physics / Mathematics / Chemistry / Economics / Finance)
- Data tools experience SQL / Python / R
- Start Up / Tech / Consulting Experience
**Benefits at Revolut**:
- No ping pong tables or bean bag chairs, just benefits you actually want
**Get what you need to succeed**:
- Financial benefits that show we value your work
- Medical insurance for you and your close ones
- Flexibility to work from home, the office or abroad
- A free Revolut Metal subscription loaded with perks
- Exciting events year-round so you can get to know your team- Check out all the benefits at Revolut- Discover our values
- We believe that any success at Revolut comes from two things: our people and our culture. Our culture is our DNA, it defines who we are, how we operate, and how we handle disagreements with each other. We operate, hire, develop, and promote brilliant people based on the values below.
Culture
Get It Done
- Revoluters always push through We stopped listening to excuses a long time ago - we care about results. We believe that grit, determinat
-
Global Customer Care Operations Manager
hace 7 meses
City, México Tala A tiempo completo**About Tala** Tala is a global technology company building the world’s most accessible financial services. With more than $350 million raised from visionary investors, we are serving millions of customers around the world who have been overlooked by traditional financial institutions - and our plan is to serve millions more, and have been named by the...
-
Program Manager, CRM Strategy
hace 7 meses
City, México TikTok A tiempo completoResponsibilities About TikTok TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Seattle, Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to...
-
Manager - Operations Excellence (QA)
hace 3 semanas
Mexico City McDonald's A tiempo completoThis role will be a part of Operations Excellence function and Tech Excellence team, and will report to Sr. Manager - Operations Excellence. The QA Manager will be responsible to coordinate & collaborate with the product teams on process maturity and technology adoption to ensure standardization, efficiency, collaboration and continuous improvement across...
-
Manager - Operations Excellence (QA)
hace 3 semanas
Mexico City McDonald's Corporation A tiempo completoJob DescriptionThis role will be a part of Operations Excellence function and Tech Excellence team, and will report to Sr. Manager – Operations Excellence. The QA Manager will be responsible to coordinate & collaborate with the product teams on process maturity and technology adoption to ensure standardization, efficiency, collaboration and continuous...
-
Service Operations Manager
hace 7 meses
City, México Alfa Laval A tiempo completoAt Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress. To fulfill our mission, we need: - Your acumen...
-
Senior Manager, Chief of Staff
hace 5 meses
Mexico City Capital One A tiempo completoWeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de MexicoSenior Manager, Chief of Staff (Strategy and Operations Lead) The Strategy and Operations Lead will manage strategic priorities and key project execution in the newly formed Mexico City Tech Hub, supporting the VP CoS and the Mexico Site Leadership Team (Country Manager, Tech and...
-
Tiktok Commerce
hace 3 meses
City, México TikTok A tiempo completoResponsibilities TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of TikTok's purpose....
-
Country Aftersales Manager
hace 4 semanas
Mexico City Michael Page A tiempo completoOversee and manage all aftersales operations within the motorcycle industry.Establish and maintain relationships with key stakeholders in the industry.Develop and implement strategies for service quality improvement.Monitor and report on aftersales performance metrics.Coordinate with the sales department to ensure seamless customer service.Conduct regular...
-
Tiktok Commerce
hace 3 semanas
City, México TikTok A tiempo completoResponsibilities TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of TikTok's purpose....
-
GTM Strategy and Operations Analyst
hace 8 meses
Mexico City Datadog A tiempo completoGTM Strategy and Operations Analyst - Mexico City Mexico City, Mexico The GTM Strategy & Operations Analyst will join a global team driving Datadog’s next phase of growth. We’re interdisciplinary thinkers leveraging diverse business backgrounds in investment banking, management consulting, investment management and strategy & operations to...
-
Operations Service Manager
hace 6 meses
Mexico City Trax A tiempo completoAbout The Position The Position: Operations Service Manager About Trax Trax’s mission is to enable brands and retailers to harness the power of digital technologies to produce the best shopping experiences imaginable. Trax’s retail platform allows customers to understand what is happening on shelf, in every store, all the time so they...
-
Customer Success Manager
hace 6 meses
Mexico City Altair Engineering A tiempo completoJob Summary: We are currently looking for Customer Success Manager in the Mexico Region. You will collaborate closely with the Customer Success Team, Technical Support & Services Teams, Sales Force/Operations Team, and Account Managers & Sales Channel Teams. This individual will need to have a broad understanding of the data analytics landscape and...
-
EF Program Manager I, Fulfillment Experience
hace 6 meses
Mexico City Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoDo you want to be part of the world’s most customer centric company? Do you enjoy breaking down and solving complex problems focusing first on our customer and working backwards? If so, the Fulfillment Experience Organization is looking for an External Fulfillment Program Manager that will be primarily responsible for the end-to-end program management of...
-
Operations Manager, Mexico
hace 3 meses
Mexico City Cofix A tiempo completoCofix is a lifestyle-focused coffee brand with a unique offering that is as bold as it is straightforward. We were founded with the mission to make every guest's experience exemplary while offering high-quality coffee and food at fair prices. Since our inception, we've pioneered the fixed-price model, championing simplicity and value in every...
-
Mexico City Crunchyroll A tiempo completoAbout CrunchyrollWE HELP EVERYONE BELONG. IT’S OUR PURPOSE.Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person,...
-
Operations Manager
hace 5 meses
Mexico City Blueground A tiempo completoAt Blueground, our vision is to make people feel at home wherever they choose to live. For us, that means ensuring our guests have the peace of mind, flexibility & confidence they need to explore life’s latest adventure.We’ve grown a lot since our founding in 2013, having raised more than $258m+ in funding, to date -- and that’s just the beginning....
-
Manager I, Operations
hace 4 semanas
Mexico City Amazon A tiempo completoWhen you join Amazon as an Area Shift Manager, you’ll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands-on role, you’ll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your team’s approach to...
-
Operations Manager
hace 6 meses
City, México Executive Placings A tiempo completo**Job Overview**: **Date Posted**: Posted 3 hours ago- **Location**: Zanzibar City, Zanzibar- **Job Title**: Operations Manager (Lodge)- **Education Level**: Diploma- **Job Level**: Management- **Minimum Experience**: 8 - 10 Years**Operations Manager required for a job vacancy in Zanzibar.**: Exclusive Lodge is looking for an experienced Operations Manager...
-
Brand Manager Derma
hace 6 meses
Mexico City Lilly A tiempo completoWe’re looking for people who are determined to make life better for people around the world. Manager - Dermatology Portfolio Responsibilities: As the Dermatology Brand Manager you will play a critical role in achieving the successful launch of a new product in the near future and building/strengthening Eli Lilly presence with the Dermatologists...
-
Operations Area Manager
hace 3 meses
Mexico City Indie Campers A tiempo completoTHE ROLE As the Regional Operations Manager you will be part of a regional team that focus on overseeing the daily operations of Indie Campers stations within a geographical area in order to drive customer satisfaction over the service provided, operational results on fleet availability and condition of the fleet, and operational efficiency, through...