Technical Writer
hace 4 meses
Mexico City, Mexico
- DOP
- 3093116
**Job Description**:
**Position Summary**:
**Primary skills required**:
- Knowledge and troubleshooting experience of** **Avaya Voice Platform SW & HW, Nice Call Recording, Cisco Call Manager, Cisco NAC, BVOIP (IP Flex & TAO), IP Toll Free (Route-IT, Business Center, etc.), Smart hands for Voice/Data Gear, Planned Maintenance, Entrado EGW, WebEx, Genesys, MS TEAMS Voice, UCAS, various softphone app
**Core Responsibilities**:
- Support customer with downtime, manage incidents, perform periodic updates on customer devices
- Should be able to handle escalations.
- Regular meeting participation.
- Executive support for various individuals
- Build custom reports
- Perform on-site and remote health checks
- Process changes and support projects.
- Change control compliance.
- Update tickets and assorted admin work.
- Should be available to support customer outside working hours on any immediate downtime.
**Requirements**:
- Excellent communication skills.
- 8+ years of experience working with voice and data
- Well verse with voice platforms
- Knowledge of Routing/ Switching/ Telco-Transport Layer/ Mobility and ISP environments, LAN, WAN, Knowledge of IP, Enterprise Network, SIP and BvOIP.
- Excellent problem-solving and analytical abilities
- Excellent analytical, interpersonal, and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.
- Resourceful, with the ability to work independently.
- Strong time management skills and attention to detail
- Ability to multi-task activities with shifting priorities
- Change Practice SME
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
-
Technical Writer
hace 7 meses
Ciudad Juarez, México BEPC Inc A tiempo completoUn Technical Writer es un profesional que se encarga de elaborar una documentación técnica que cumpla los estándares para el público al que se dirige. Su trabajo consiste en explicar tecnologías complejas de manera útil y clara. Algunas de las responsabilidades de un Technical Writer son: - Investigar, analizar y comprender el producto o servicio que...
-
Technical Writer
hace 8 meses
Ciudad de México Divelement Web Services A tiempo completo**Responsibilities**: - Translate complex technical concepts into clear, user-friendly documentation that is accessible to both technical and non-technical audiences. - Collaborate with cross-functional teams to gather information and understand the company requirements and workflows. - Work closely with developers, product managers, and quality assurance...
-
Technical Writer Editor
hace 7 meses
México Eaton A tiempo completoEaton’s Corporate Sector division is currently seeking a Technical Writer Editor. **What you’ll do**: **Job Summary** A technical writer / editor at Eaton is responsible for creating insightful and engaging knowledge articles from complex technical information. The articles are intended to help Eaton customers understand and use the products, services,...
-
Technical Writer
hace 4 meses
Benito Juárez, CDMX, México AlfaTalent A tiempo completo**Vacante para la empresa AlfaTalent en Benito Juárez, Ciudad de México**: Estamos en búsqueda de TECHNICAL WRITER (Escritor técnico) Ofrecemos: sueldo mensual de 44,600 prestaciones de ley prestaciones superiores: seguro de vida, gastos medicos mayores, plan dental, plan de vida, vales de despensa, aguinaldo de 30...
-
Lead, Technical Writer
hace 2 meses
Ciudad de México, CDMX MongoDB A tiempo completoThe MongoDB Documentation team is a group of writers and engineers who develop and maintain the documentation for the MongoDB product family. Our goal is to help our readers successfully use MongoDB products by providing outstanding documentation. The MongoDB Documentation team is a part of the MongoDB Product organization and is tightly integrated with the...
-
Senior Technical Writer
hace 2 meses
Ciudad de México, CDMX MongoDB A tiempo completoThe MongoDB Documentation team is a group of writers and engineers who develop and maintain the documentation for the MongoDB Product family. Our goal is to help our readers successfully use MongoDB products by providing outstanding documentation. The MongoDB Documentation team is a part of the MongoDB Engineering organization and is tightly integrated with...
-
Content Creator
hace 1 mes
Ciudad de México, Ciudad de México Eaton A tiempo completoJob DescriptionEaton, a leading global company, is seeking a highly skilled Technical Writer Editor to join its Corporate Sector division.About the RoleWe are looking for an exceptional writer and editor with excellent communication skills to create engaging and informative technical content. As a Technical Writer Editor at Eaton, you will be responsible for...
-
Technical Writer
hace 3 meses
Ciudad de México, CDMX Cognizant A tiempo completo**We’re hiring!** At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place to Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives...
-
Senior Content Writer
hace 6 meses
Ciudad de México REGEX SEO A tiempo completo**We're not just another agency, and we're searching for someone who is looking for a job as unique as we are.**: We’re on the hunt for a Senior Content Writer & Editor. This spacefaring role encompasses the art of **editing**, **crafting content** from the stars, leading training voyages, and piloting **process improvements**. You'll be the cosmic...
-
Content Writer Specialist
hace 3 semanas
Ciudad de México, Ciudad de México Jellyfish A tiempo completoWe're looking for a talented copywriter to join our team at Jellyfish, one of the biggest brands in Mexico.About the RoleThis is an amazing opportunity to work alongside a high-performing team with next-level creative efficiency. As a content writer, you will be responsible for serving as the advocate amongst client and team members to implement content...
-
Technical Training Instructor
hace 3 meses
Ciudad de México, CDMX Rackspace A tiempo completoLeads the security policy management function within Governance Risk & Compliance (GCR) end-to-end. - Responsible for running policy workshops to triage policy intake request for the modification and/or creation of new policies, control standards, and procedures. This may also include troubleshooting ownership issues, or anything related to policies such as...
-
Technical Writer and Data Specialist
hace 6 meses
Ciudad de México TI Fluid Systems A tiempo completo**Position Summary**: Writes and edits test reports for the test lab in the Technology Center according to set standards. Also manages the test request database for the lab. Manages data and maintains the SharePoint Test Request database. *** **Responsibilities of Position**: - Under limited supervision, writes and edits technical test reports obtained...
-
Technical Solutions Engineer
hace 3 meses
Ciudad de México, CDMX liblab A tiempo completoLibLab is an engineering company, by developers for developers. We provide a missing pillar of core internet infrastructure, and we hire people with a broad set of technical skills (and from a wide variety of backgrounds) to build that. We want people who are ready to take on some of the most challenging problems in the industry - from reliably handling...
-
Technical Documentation Specialist
hace 1 mes
Ciudad de México, Ciudad de México Aspen Technology A tiempo completoAbout Aspen TechnologyWe are a dynamic company driven by passion, pride, and aspiration to continuously find better ways. Our global community values career development programs, community service projects, and social events that foster fun and relationship building.The RoleAs a Senior Technical Writer in our Technology Group, you will help our customers...
-
Ciudad de México Global Green Growth Institute A tiempo completo**INTRODUCTION TO GGGI**: The Global Green Growth Institute (GGGI) is a treaty-based international, inter-governmental organization dedicated to supporting and promoting strong, inclusive and sustainable economic growth in developing countries and emerging economies. To learn more please visit about GGGI web page. GGGI has a diverse portfolio of programs in...
-
Proposal Writer
hace 4 meses
México, Jal. HireRight A tiempo completoAbout HireRight: Overview: The Proposal Writer will develop answers to prospect requests for proposals, work closely with sales and marketing teams to develop sales strategy and proposal content, and distribute proposal submissions. You will need to rely on strong editing skills to ensure the highest quality proposals to help HireRight win new business....
-
Especialista en Creación de Documentación Técnica
hace 2 semanas
Ciudad de México, Ciudad de México Servicio Latam COMX SAS A tiempo completoServicio Latam COMX SAS busca un Especialista en Creación de Documentación Técnica. Requerimos al menos 2 años de experiencia en roles de documentación técnica. Responsabilidades:- Crear y revisar la documentación de los sistemas, procesos y procedimientos.- Mantener actualizada la documentación para reflejar los cambios y las actualizaciones de los...
-
Senior Product Manager
hace 8 meses
Ciudad de México Mastercard A tiempo completoOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
-
Technical Service Advisor
hace 4 semanas
Santiago de Querétaro, Querétaro de Arteaga, México Radwell A tiempo completoRradwell is seeking a highly skilled Technical Service Advisor to join our team in the repair department. As a Technical Service Advisor, you will play a vital role in processing repair quotes, orders, and supporting sales staff with regard to repair-related jobs.The ideal candidate will have strong communication skills, be able to multitask, and work...
-
ANALISTA DOCUMENTACIÓN
hace 3 semanas
Ciudad de Mexico Servicio Latam COMX SAS A tiempo completoRequerimos Analista Documentación con más de 2 años de experiencia roles de documentación técnica. Creación y revisión de documentación técnica para sistemas y procesos complejos, colaboración con equipos de desarrollo, operaciones y seguridad. Se encarga de crear, revisar y mantener la documentación de los sistemas, procesos y procedimientos de...