Technical Service Advisor
hace 6 días
Rradwell is seeking a highly skilled Technical Service Advisor to join our team in the repair department. As a Technical Service Advisor, you will play a vital role in processing repair quotes, orders, and supporting sales staff with regard to repair-related jobs.
The ideal candidate will have strong communication skills, be able to multitask, and work effectively in a fast-paced environment. You should also possess a strong attention to detail and problem-solving abilities.
We are looking for a team player who can function under daily goal-driven environments and has experience working with Microsoft-based systems such as Excel and Outlook.
Some of the key responsibilities of this role include:
- Repair service writing
- Providing customer service and support
- Working jointly with sales staff to close orders
- Processing and managing customer quotes not assigned to a salesperson
- Opening repair quote expediting (following up with customers to obtain quote approval)
- Repair order expediting (providing order status updates to customers)
- Quote-to-order transfer
- Completing CRM task assignments with customer-oriented follow-up to ensure completion
- Outsourcing processing (requiring working with vendors and customers to complete repair orders)
In addition to these responsibilities, the successful candidate will be responsible for managing all buckets within CRM pertaining to the Service Writer Department, including Pending Customer Approvals, BER's, Repair/Eval, Outsource Eval, etc.
This is a full-time position with an estimated salary range of $45,000 - $65,000 per year, depending on location and experience. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply.
Bachelor's degree or equivalent required. 2-3 years related experience and/or training preferred.
-
Technical Service Advisor
hace 1 semana
Santiago de Querétaro, Querétaro de Arteaga, México Radwell A tiempo completoJob Title: Technical Service Advisor$45,000 - $60,000 per yearAbout the JobThe Technical Service Advisor will play a vital role in the repair department, providing exceptional customer service and supporting the sales team. This position involves processing repair quotes, managing customer interactions, and ensuring timely order...
-
Technical Service Representative
hace 4 semanas
Santiago de Querétaro, Querétaro de Arteaga, México Ecolab A tiempo completoJob Overview: As a Technical Service Representative at Ecolab, you will be responsible for delivering exceptional technical support to our valued customers. Your expertise in equipment installations and system analysis will enable you to provide tailored solutions that meet their unique needs.Key Responsibilities:Provide technical guidance and support to...
-
Technical Service Coordinator
hace 3 semanas
Santiago de Querétaro, Querétaro de Arteaga, México Radwell A tiempo completoJob Description:The Technical Service Coordinator will be responsible for processing repair quotes, repair orders, and supporting the sales staff with regard to repair related jobs.This position requires strong communication skills, attention to detail, and the ability to work at a fast pace.Key Responsibilities:Process repair quotes and repair ordersProvide...
-
Technical Program Manager
hace 3 semanas
Santiago de Querétaro, Querétaro de Arteaga, México Hemmersbach GmbH & Co. KG A tiempo completoService Delivery ExcellenceAs a key member of our team at Hemmersbach GmbH & Co. KG, you will be responsible for leading assigned teams in the delivery of customer contracts. This involves defining, planning, tracking, and managing projects to ensure successful outcomes. You will serve as the primary operational customer contact, resolving issues and...
-
Technical Support Specialist
hace 1 mes
Santiago de Querétaro, Querétaro de Arteaga, México Schleuniger Group A tiempo completoService Engineer – QRO, MexicoWe are seeking a highly skilled Service Engineer to join our team at Schleuniger Group. As a Service Engineer, you will provide technical support within the designated territory by maintaining contact with established customers, providing customers with technical support and training, and acting as a liaison between the...
-
Technical Support Specialist
hace 3 semanas
Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completoRia is a leading money transfer company committed to helping businesses and individuals thrive through fast and secure transfers of funds across borders at a great value.As a Technical Support Specialist, you will play a critical role in delivering exceptional customer service by providing first-level technical support to our agents. This involves...
-
Technical Support Specialist
hace 4 semanas
Santiago de Querétaro, Querétaro de Arteaga, México Schleuniger Group A tiempo completoSchleuniger Group Job OpportunityWe are looking for a highly skilled individual to join our team as a Service Engineer in Queretaro, Mexico.This is a full-time position, Monday through Friday, working in our office at the Queretaro location.The successful candidate will provide technical support within the designated territory by maintaining contact with...
-
Program Manager Advisor
hace 1 mes
Santiago de Querétaro, Querétaro de Arteaga, México Belcan A tiempo completoJob Title: Advisor/Consultant - Program ManagerBelcan is seeking a highly skilled Advisor/Consultant - Program Manager to work with our customers throughout México. As a subcontracted advisor, you will deploy to our customers and/or suppliers as needed to support projects related to strategic manufacturing and supply chain leadership and ASPICE...
-
Senior Technical Sales Specialist
hace 1 mes
Santiago de Querétaro, Querétaro de Arteaga, México Diebold Nixdorf A tiempo completoKey Responsibilities:As a Senior Pre-Sales Engineer at Diebold Nixdorf, you will partner with sales colleagues to develop and close sales opportunities for our Branch Automation and Vynamic Transaction Middleware/Transaction Automation portfolio, in conjunction with our VCP client software. You will serve as a technical subject matter expert, consulting with...
-
Technical Support Specialist
hace 1 mes
Santiago de Querétaro, Querétaro de Arteaga, México Siemens Energy A tiempo completoAbout the RoleAs a Technical Support Specialist at Siemens Energy, you will be responsible for providing technical solutions to customers' issues, supporting field service teams, and monitoring the Latin America fleet.Key ResponsibilitiesSupport regional clients with technical inquiries related to outages in sync with local and PL Technical Support...
-
Latin America Technical Support Specialist
hace 6 horas
Santiago de Querétaro, Querétaro de Arteaga, México Siemens Energy A tiempo completoOverviewSiemens Energy, a leading player in the energy sector, is seeking a skilled Latin America Technical Support Specialist to join its team. This role plays a crucial part in providing technical solutions to customers' issues and supporting field service teams.About the RoleThe successful candidate will be based in Mexico Queretaro Santiago de Queretaro...
-
Industrial Service Engineer
hace 4 semanas
Santiago de Querétaro, Querétaro de Arteaga, México Altios A tiempo completoWe are seeking a highly skilled Sr. Service Mechatronics Engineer to join our team at Altios, a global leader in innovative cooling solutions. With over 60 years of experience, our company offers a comprehensive range of products and systems that leverage cutting-edge technology, IoT connectivity, and intelligent control software.The successful candidate...
-
Customer Service Representative
hace 1 mes
Santiago de Querétaro, Querétaro de Arteaga, México EagleBurgmann A tiempo completoKey ResponsibilitiesAs a Customer Service Representative at EagleBurgmann, you will be responsible for identifying customer needs and providing tailored solutions. This includes generating technical-commercial quotations, following up on sales processes, and providing support to the Finance Department.QualificationsBachelor's degree or technical career in...
-
Technical Support Specialist
hace 6 horas
Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completoAbout the CompanyRia's mission is to be a leader in the financial industry by providing exceptional service and innovative solutions to our customers.As a Help Desk Analyst, you will play a critical role in ensuring the smooth operation of our Web System. You will be responsible for providing first-level technical support to our agents, helping them resolve...
-
ArcelorMittal Customer Service Coordinator
hace 2 semanas
Santiago de Querétaro, Querétaro de Arteaga, México ArcelorMittal A tiempo completoAbout Us: ArcelorMittal is a leading global steel producer with a strong presence in the Americas. We are committed to delivering high-quality products and exceptional customer service.Job Summary: We are seeking an experienced Customer Service Coordinator to join our team in Mexico. This is a key role that requires strong communication and organizational...
-
Technical Solutions Specialist
hace 2 semanas
Santiago de Querétaro, Querétaro de Arteaga, México Freudenberg A tiempo completoJob OverviewWe are seeking a skilled Technical Solutions Specialist to join our team at Freudenberg.About the RoleThis is an exciting opportunity to work with our clients, providing technical expertise and support to ensure their satisfaction. As a Product Installation and Support Professional, you will be responsible for troubleshooting issues in the field,...
-
Technical Support Representative
hace 2 semanas
Santiago de Querétaro, Querétaro de Arteaga, México Medtrainer A tiempo completo**About MedTrainer**We are a high-level company in the healthcare industry, revolutionizing technology with our Medtrainer Platform Solution.The platform is comprised of our proprietary Learning Management System (LMS), Compliance Training, and Managed Services offering in Credentialing and Compliance Management.We are looking for a skilled Technical Support...
-
Technical Support Specialist
hace 3 semanas
Santiago de Querétaro, Querétaro de Arteaga, México Schleuniger Group A tiempo completoSchleuniger Group is committed to delivering innovative solutions and exceptional customer service.Main Responsibilities:Diagnose and repair Schleuniger machines (electro-mechanical and pneumatic).Provide technical support for customers, employees, and sales representatives.Travel for field service repairs at the customer's location and repair machines at...
-
Customer Service Representative
hace 1 mes
Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completoWe are seeking a highly skilled Customer Service Representative to play a critical role in ensuring the satisfaction of our valued customers. Reporting directly to the Customer Care Supervisor, you will be responsible for providing exceptional service through the Zendesk chat platform.As a Customer Service Representative, you will respond promptly to...
-
Customer Service Liaison
hace 1 mes
Santiago de Querétaro, Querétaro de Arteaga, México Chemetall A tiempo completoCustomer Service LiaisonThe Customer Service Liaison is responsible for providing single-point contact for commercial support to our customers and sales representatives. This role involves frequent interaction with Chemetall's manufacturing areas and warehouses.Key Responsibilities:Fulfill order management in SAPDrive customer affinity by delivering...