Technical Service Advisor

hace 6 días


Santiago de Querétaro, Querétaro de Arteaga, México Radwell A tiempo completo

Rradwell is seeking a highly skilled Technical Service Advisor to join our team in the repair department. As a Technical Service Advisor, you will play a vital role in processing repair quotes, orders, and supporting sales staff with regard to repair-related jobs.

The ideal candidate will have strong communication skills, be able to multitask, and work effectively in a fast-paced environment. You should also possess a strong attention to detail and problem-solving abilities.

We are looking for a team player who can function under daily goal-driven environments and has experience working with Microsoft-based systems such as Excel and Outlook.

Some of the key responsibilities of this role include:

  • Repair service writing
  • Providing customer service and support
  • Working jointly with sales staff to close orders
  • Processing and managing customer quotes not assigned to a salesperson
  • Opening repair quote expediting (following up with customers to obtain quote approval)
  • Repair order expediting (providing order status updates to customers)
  • Quote-to-order transfer
  • Completing CRM task assignments with customer-oriented follow-up to ensure completion
  • Outsourcing processing (requiring working with vendors and customers to complete repair orders)

In addition to these responsibilities, the successful candidate will be responsible for managing all buckets within CRM pertaining to the Service Writer Department, including Pending Customer Approvals, BER's, Repair/Eval, Outsource Eval, etc.

This is a full-time position with an estimated salary range of $45,000 - $65,000 per year, depending on location and experience. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply.

Bachelor's degree or equivalent required. 2-3 years related experience and/or training preferred.



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