Manager On Duty
hace 9 meses
A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.
**What will I be doing?**
As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Occupy the hotel lobby and other public areas, particularly at busy times
- Engage Guests in conversation and provide general assistance
- Manage, record, and resolve promptly all Guest complaints
- Meet and greet VIP Guests and major corporate clients upon arrival
- Coordinate the services and special facilities provided to long-stay Guests
- Understand all credit procedures and ensure they are applied
- Stay current with all hotel products, services, policies and emergency procedures
- Monitor Guest satisfaction reports and implement actions to improve results
- Handle, record and follow through with management issues or emergencies that arise
- Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.
**What are we looking for?**
Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous supervisory experience in Front Office within the hotel/leisure/retail sector
- Good knowledge of Health and Safety and security procedures
- Calm, efficient and the ability to work well under pressure
- Excellent leadership skills and exceptional communication skills
- A passion for delivering exceptional levels of guest service
- Possess strong commercial acumen, with experience in increasing profitability in a tight market sector
- Experience in managing budgets, revenue proposals and forecasting results in a similar sized property
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous role as a senior supervisor or Duty Manager in a similar quality hotel
- A degree or diploma in Hotel Management or equivalent
- In-depth knowledge of the hotel, leisure or service sector
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
-
Manager On Duty
hace 18 horas
México Hotel Royalton Splash A tiempo completo¡En Royalton Chic Cancún queremos que formes parte de nuestro #EpicTalent como Manager On Duty! **Requisitos**: - Licenciatura en Administración, Turismo o afín. - Experiência previa en el puesto o como Gerente Nocturno. - Atención y seguimiento a huéspedes. - Habilidades en la resolución de conflictos. - Habilidades de liderazgo y...
-
Security Manager
hace 6 días
México Mitie A tiempo completoMitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit...
-
Heavy-duty Vehicles, Associate Researcher, Mexico
hace 7 meses
Ciudad de México International Council on Clean Transportation A tiempo completoThe ICCT is an award-winning, independent, global, non-profit research organization that supports the effective design and implementation of policies to address the impacts of the global transportation sector on climate change and public health. Our organization achieves this by providing high-quality and timely data-driven research to public officials at...
-
Heavy-duty Vehicles, Associate Researcher, Mexico
hace 7 meses
Ciudad de México International Council on Clean Transportation A tiempo completoThe ICCT is an award-winning, independent, global, non-profit research organization that supports the effective design and implementation of policies to address the impacts of the global transportation sector on climate change and public health. Our organization achieves this by providing high-quality and timely data-driven research to public officials at...
-
On Premise Marketing Manager
hace 2 meses
Ciudad de México, CDMX Red Bull A tiempo completo**Company Description**: Red Bull Sales teams are all about making sure that whenever consumers want a Red Bull can, it is always close at hand regardless of where they stand across the globe. They do this via our two channel-oriented sales teams: Off Premise and On Premise. **PURPOSE OF THE JOB** The On Premise Marketing Manager is a national role that...
-
Assistant Restaurant
hace 7 meses
México Etéreo A tiempo completo**Company Description** Inmerso en el paraíso costero de la Riviera Maya, en un paraje virgen frente al mar que destaca por sus exuberantes y amplios jardines de manglares y su profunda playa de arena blanca, está tomando forma un complejo extraordinario: Etéreo, un nuevo destino de Auberge Resorts Collection que abrió sus puertas a finales de 2021 y...
-
Night Manager
hace 9 meses
México Hilton A tiempo completoNight Manager A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure...
-
Night Manager
hace 9 meses
México Hilton A tiempo completoA Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members...
-
Electrical Coordinator On Site
hace 17 horas
México SSOE, Inc. A tiempo completoOverview: You don't have to be an employee long before you understand the SSOE difference. It goes back to our history of reinventing ourselves for new markets, serious rates of growth year after year, and being ahead of the curve in technology. Those are the achievements of a company that rewards talent and effort in ways that mean the most to the...
-
Assistant Program Manager
hace 1 mes
Ciudad de México, CDMX US Offices, Boards and Divisions A tiempo completo**Duties**: - Assists the Program Manager with managing a police development project based in a foreign country, acting as an authoritative representative directing the delivery of training and technical assistance activities. - Assists the Program Manager with reviewing, creating, and improving law enforcement policies and programs as they pertain to...
-
Project Manager Jr
hace 8 meses
México ABB A tiempo completo**PROJECT MANAGER JR**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking...
-
Site Manager
hace 1 semana
México Hitachi Energy A tiempo completo**At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team...
-
Night Manager
hace 7 meses
México Marriott International, Inc A tiempo completo**Job Number** 24072086 **Job Category** Rooms & Guest Services Operations **Location** Solaz a Luxury Collection Resort Los Cabos, KM 18.5 Carretera Transpeninsular CSL-SJC Access B, San Jose del Cabo, Baja California Sur, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB...
-
Commissioning Project Manager
hace 1 semana
México The Weitz Company Contrack Watts, Inc. A tiempo completoOur global construction group is comprised of Orascom Construction subsidiaries, The Weitz Company, Contrack Watts Inc., and Watts Constructors. Collectively, we specialize in Commercial, Federal, and Industrial construction projects with a best-in-class Supply Chain segment. We have forged our reputation by constantly seeking new construction innovations...
-
On Trade Distribution Partner Manager
hace 1 mes
Ciudad de México, CDMX Red Bull A tiempo completo**Company Description**: Red Bull Sales teams are all about making sure that whenever consumers want a Red Bull can, it is always close at hand regardless of where they stand across the globe. They do this via our two channel-oriented sales teams: Off Premise and On Premise. The On Premise Distribution Partner Manager main priority is developing annual...
-
Mexico Customs Country Manager
hace 7 meses
México Freudenberg Group A tiempo completoWorking at Freudenberg: We will wow your world! **Responsibilities**: - In coordination with N.A. Director of Customs, advise internal clients within the business groups on all aspects of Mexican Customs and Export law, including Forced Labor, Sanctions, Incoterms®, classification, preferential duty treatments, IMMEX and VAT compliance. - Cooperate with...
-
Project Manager Ii
hace 1 día
Ciudad de México Fortrea A tiempo completoTypically under the direction of a Senior Project Manager/Project Director, the Project Manager oversees and manages domestic, regional and/or global projects. Responsibilities typically include managing project teams, communications, risk, scope, schedule, cost, quality, and stakeholders effectively ensuring that variance from plan is proactively and...
-
Night Manager
hace 7 meses
México Marriott International, Inc A tiempo completo**Job Number** 23200655 **Job Category** Rooms & Guest Services Operations **Location** Zadun a Ritz-Carlton Reserve, Boulevard Mar de Cortez, San Jose del Cabo, Baja California Sur, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty...
-
Product Manager
hace 4 meses
Ciudad de México, CDMX Recursos On Site A tiempo completoImportante empresa Financiera solicita: "Product Manager" **Requisitos**: Lic. Administración, mercadotecnia o afín 2 años de experiência preferente en el sector financiero en métodos de pago y adquiriencia Inglés Intermedio Actividades y conocimientos requeridos: - Seguimiento a requerimientos del diseño de producto - Diseño de producto -...
-
Operations Manager
hace 7 meses
México Hilton A tiempo completoAn Operations Supervisor is responsible for ensuring efficient operations of Food and Beverage outlets and the Front Desk to deliver an excellent Guest and Member experience while monitoring team member standards. **What will I be doing?** As an Operations Supervisor, you are responsible for ensuring efficient operations of Food and Beverage outlets and the...