Community Management Specialist

hace 1 mes


Ciudad de México BIGO TECHNOLOGY PTE. LTD. A tiempo completo

**Fluent or Native English written and spoken (80% minimum)**:

- **Living in CDMX**:

- **Open to come to the office at least 2 days per week**

**Responsibilities**
- Establish and develop understandings from our users; leverage communications to improve user experience
- Facilitate accounts user growth and activity
- Communicate and establish relationships with accounts users of various levels
- Expand accounts user group participation and grow existing participation rates through calls and message distribution
- Work cross-collaboratively ensuring timely participation of accounts in daily, weekly and monthly activities
- Analysis of accounts activities and interaction behavior to provide weekly insights, leveraging these insights to drive the business forward

**Qualifications**:

- Experience in a client-facing role such as customer service and account management with high customer volume
- High level of English fluency
- Proven to be self-motivated, self-directed, and eager to take ownership of tasks to ensure solutions
- Detail oriented with a focus on accuracy and process standardization
- Clear Communicator - you are a clear and concise communicator with the ability to synthesize information to highlight key insights; Effective in team cross-collaboration
- Ability to connect and build trusting relationships with users; leveraging insights to improve business operations
- Analytical skills; Experience with data analysis and reporting; Ability to make data driven decisions highly preferred
- Experience in utilizing excel and/or Google sheets desired; understanding of formulas, v-lookups and pivot tables a plus

Note: We are a 24 hour/365 day operation. An Agent will be assigned a schedule that may include evenings, weekends, or holidays. These schedules will be adjusted periodically to meet the needs of our business

**BIGO** is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At **BIGO,** our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too

Tipo de puesto: Tiempo completo

Salario: $20,000.00 - $25,000.00 al mes

Horario:

- Diurno
- Incluye fines de semana
- Rotativo
- Turno de 8 horas

Prestaciones:

- Aumentos salariales
- Descuentos y precios preferenciales
- Programa de referidos
- Seguro de vida
- Teléfono de la empresa

Tipos de compensaciones:

- Bono anual
- Bono de productividad

Pregunta(s) de postulación:

- Inglés conversacional y escrito superior a 80%

Educación:

- Licenciatura terminada (Deseable)

Experiência:

- Servicio al paciente: 3 años (Obligatorio)
- Microsoft Excel: 1 año (Obligatorio)

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: In person

Fecha de inicio prevista: 21/08/2023



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